Likte frukost buffeten, Oppholdet var bra. Skuffet over rengjøringen, bodd her tidligere og da var det ikke slik, bare veldig prek av å være utenfor sæsonen. Så var nokk siste gang jeg var her, hadde store forventninger grunnet tidligere opphold:)
God plass på rommet. bra utsikt. God service. romslig ved bassengene (mulig det var p.g.a. lite belegg). god variasjon og god mat på frokostbuffet. Varme i barnebasseng kunne vært greit (var kaldere enn de 2 andre). Området rundt hotellet er dårlig egnet for de med rullestol/barnevogn (smale gangveier). Det går mer på området ned mot stranda.
Meget vennlig og hjelpsomt personale. God mat. Deilig hage rundt hotellet. Godt tilbud av fritidsaktiviteter. Et utmerket hotell som gjerne anbefales.
Bra bassengområde Lå lengre unna Maspalomasstranden enn vi trodde
Bassengområdet var herlig. I tillegg var det nydelig frokost- og middagsbuffet. Aircondition på rom fungerte dårlig. Virket som de ble slått av midt på natten for deretter å fungere på morgenen. Mat og drikke dyrt (norske priser) både i restaurant og baren ved bassengområdet.
Alt svarte til forventningene
Flott beliggenhet, god service, hyggelig personale, god mat. Litt trangt rundt bassenget og vannet kunne kanskje vært et par grader varmere. Er det virkelig nødvendig med eget solmråde for nudister? Litt ensformig underholdning. Vårt bad hadde ingen ventilasjon.
Oppholdet på 3 uker var utmerket både når det gjaldt mat, betjening, romservice, bassengområder og underholdning (vedr. det siste, kunne det flere kvelder bli vel mange små barn som forstyrret de opptredende og oss publikummere. Det var positivt at det ble arrangert program for barna, men "barneopptreden" bør ikke vare til 22.45) Ellers var alt hyggelig.
Beliggenheten er god med utsikt til havet og golfbanen, samt at hotellet ligger tilknyttet strandpromenaden på Meloneras. Hotellet bærer preg av at det ikke er nytt lengre, og fremstår som noe slitt.
Frokost buffet Vi hadde bestilt Junior Suite med sjøutsikt. Det svarte ikke til forventningene og vi ble lovet skifte. Dette sviktet fullstendig og ingen ville ta ansvar.Vi følte at vi ble betraktet som brysomme gjester. Dette er neppe 5-stjerners hotell!
Vi opplevde hotellet som litt "kaldt" noe uvennlig. Vi hadde et problem med "booking", som resulterte i at vi måtte ha et ekstra rom, og selvsagt måtte betale full pris for dette. Det var vår "feil" og ikke deres. Kunden kan ha rett var aldri noe tema der i "gården". Vi overnattet der en kveld, betalte dobbel pris og kansellerte resten av vår booking der. Betjenning "ledelsen" kunne vist litt mer forståelse. Kanskje ikke være så opptatt av å bare tjene mest mulig. Når man ser et problem, prøv å løse dette sammen med kunden. Ikke være å opptatt av hva som er rett og galt.
Uteområdet var fantastisk. God plass og nok stoler. God plass i frokostsalen.
Staff were extremely friendly and helpful. Rooms were well kept and cleaned daily. The pool area was always cleaned and offered sufficient space for sunbathing. The pool could have been heated as it was too cold to use. Overall a good standard of accommodation. Axelbeach restaurant was underused and offered only a very basic menu of burgers, club sandwich and a couple of salads. Breakast was adequate with the buffet choice available. One disappointing aspect was the pool bar closing at 6pm. Given the gay clientele, more could have been done after 6pm to make the axelbeach more sociable by providing guests the opportunity to mix and get to know each other. It would have been the ideal place to meet before heading out for the night - topless barmen? DJ?
Very comfortable hotel nothing
I liked the location. Near the sea and near Playa del Ingles. It's a pitty it's often too windy. You can walk to the next city via the boulevard. The reception is very helpfull and friendly. They pretend to be a four star hotel, but the facilities and interiour don''t reach the four stars. The breakfast and spa, fitness are very poor. The interior is old fashion, but clean. Most of the staff don't know how to prepair the drinks they have on the menu.
Nice clean and quiet hotel. Comfortable double room, good beds and a great view of the sea. The breakfast could do with some better presentation, a little more variety and more choice in fresh fruit.
The Ocean-view room was terrific. Very nice and quiet, and by far the better of the hotels in San Augustine. It was very clean and the service was great. It was a bit far from the main part of town.
Room was ok Pool not heated. Brekfst very poor
It was a very enjoyable experience. We took the half-board option and it was a good decision. The food was excellent !! Breakfast was a buffet with a decent variety, no complaints there. Dinner was a set meal usually - except one night when we had a bbq :-). The rooms were clean. The staff was very very friendly and always had good suggestions for what we could do and where we could go. Bartenders were excellent. Great cocktails. We didn't really use the pool (maybe just to dip our feet in the water to cool off) but that was only because the beach was so close (yes I could literally roll out of bed and be on the beach). Location was great. Not too touristy and at the same time not too far from the center (1/2 hr walk along the beach) all in all, it was a great experience, just one negative, the bed was a little uncomfortable. Not sure if that was because our skin was sensitive from a day out in the sun.. or if the bed was just uncomfortable ! :-)
Hotel staff very helpful. Location is great!
Efficient staff for check in. all staff very polite and helpful. Room spacious and clean. Food very good Mattress was far too soft, a plank, submitted immediately after request, helped somewhat, but we truly think it should be a consideration for the management to change all mattresses for harder ones!
The room, facilities & hotel staff were superb; We arrived at 1am, and Reception had thoughtfully provided a cold meal as we'd missed dinner. Depending on your preferences, you may find the following good or bad - The hotel wasn't too busy when we stayed there (October half-term) and there were very few young couples or children - Most guests were mature German couples. However, the atmosphere was pleasant and staff spoke good English. Daytime and evening entertainment was average, but you were close to lots of bars for a livelier evening! Smoking was permitted on the room balconies and in parts of the bar + outside public areas. Food was good, with plenty of choice and half board was excellent value. Our balcony only got the evening sun and was partly shaded by trees in the gardens. However, we didn't bother asking to be moved as we actually liked the shade & privacy when we wanted to cool off from the sun terraces. Probably two-thirds of the balconies get all-day sun, most of the rest get evening sun.
Good location close to the beach and centre of Playa del Ingles. Excellent food with show kitchen. Friendly staff. Big room with air conditioning. Can recommend for value for money! Partly old building, dirty corridors, our room in the "cellar" = reception at 4th floor, our room at first floor facing parking, hilly location.
The staff were very friendly and well organised. The hotel itself is very clean and They have wireless internet in the lobby area only, and although you can use numerous independent networks for a fee to be able to use the internet in your room. I would suggest they set up there own.
The fodd was the best i've eaten in my entire life, definetely go all-inclusive or you will be paying 5 euro a drink.
The relaxing atmosphere That guests were put together with other guests on tables joined together which made one ill at ease and that the hotel was geared more towards German or Dutch guests.
понравилось близкое расположение к морю и великолепный вид из окна. Отличная работа персонала в ресторане и в кафе. Наличие справочной и другой информации на русском языке.
Location of the hotel is excellent, near the sea and not too far from the services. Hotel offers basic services such as breakfast, snack bar, and the lobby bar which offers some entertainment on the evenings. We got good service much attention by the staff at the restaurant (breakfast time) probably because travelling with noisy little kids. Thanks for the staff! Pool bar Atlantico was a dissapointment, snack bar was open only a couple of hours per day and food was no good. Drink here and eat your snacks elsewhere. Service at the bar was good and friendly.++++
good location in Melonaeras, nice swimming pools, plenty of restaurants and bars, very quiet in the nighttime the minibar was not serviced, the reception never answered the phone, the hotel is not finished and the construction work is very loud in the morning, poor breakfast, no parking available at the hotel only in the area- on the street, which is very crowded. Just a few elevators and some rooms are al little bit far from the lobby. The safe in the room is charged per day - a 5* hotel should have it included. I did not like the lavaoar right next to the room entrance, so every body entering your room could see your tooth brush, shaver....right in front of the door. the first feeling entering the room is more like a locker-room than a 5* hotel room. Not all the pools are heated - we found only 2 .
* Egen parkering, Sentralt I Playa del ingles. Nattestøy - kunne hatt litt tettere dører mot Yumbo senteret, da der er aktivitet til fire om natta, renovering - svært slitent bad, med bla rust på badekar, litt lite utvalg ifht andre 2 og 3 stjerners hotell med tanke på mat (dette hadde av en eller annen grunn 4 stjerner??) Har du problem med bein/kne, skal du vite at hotellet er konstruert med nivåer, slik at du må bruke trapper.
middagsbuffet bra, fitness
To much noise at night.