Especially at the restaurant
Location Old, worn and has not been upgraded for decades. I have stayed at many other Hyatt Regency's in the past that put this place to shame.
Location Fact that parking is easy Good bars and restaurants close by Room access easy Staff is great Room and bathroom is very nice Breakfast could be improved. More options could be available for better experience...
The staff was solicitous and pleasant. During the day, parking was easy. The color scheme was pleasant. The facilities were not getting the needed maintenance. 5)3 door lock had screws coming out, there was a panel that had clearly come in-nailed in the room and the pillows were so old the stuffing inside had become chunky.
Gracious place. A break from chain hotels. Attractive, large, comfortable room. Easy parking. Downtown location close to many things that we like to do. Breakfast is just adequate.
Great location in the city of Rochester. Walking distance to shops & food. Good sized room with pretty views of the city. Our room had a fireplace which would be very nice for a non summer stay. Our room was not ready at check in and we waited an additional 40 mins. The thermostat was locked so you could not have total control of the temperature.
The Inn on Broadway is gorgeous! And the attached restaurant, Tournedos, is one of the very best steak houses I have ever eaten at. The hotel itself is extremely posh-feeling and I have stayed at many luxury hotels. The price is fair considering the accomodations, but probably a little pricey for the average traveler. I think the Inn would benefit from a bit more staff, perhaps a bellhop or at least someone other than the front desk person to run errands and help with bags. But overall it is a great experience and an enjoyable stay!