The room was not maintained properly especially the bathroom which had the shower water tap handle to come out while pulling it gently, the switching knob did not work so the cold water came directly on my head. The shampoo is very cheap quality & the bath towels are small & not suitable.
The location is very good. The room looks old and a bit cheap.
Rooms were good and staff were helpful A little tired inside and internet access was laborious - staff had to come and set you up with a code etc. In many hotels it's free.
Professionality of staff Low quality of food served in the restaurant
the hotel location guest room service
Good location, good facilities, ideal for business in Riyadh
Friendly staff and very helpful. We enjoyed very much our family dinner at the pool side. I stayed in the executive floor and we enjoyed it too. The drop off area is very limited. The street is so narrow and it's a two-way road and I didn't like that because you get stuck when leaving to your appointment and that can be frustrating. Another comment, the pool is very clean and well maintained but the chains around the pool is not removed so you have to step over it and no one to give you towels and no life guard on duty.
Location Poor service. I repeatedly asked for internet connection that never materialised. Complaints to the desk or the operator went unheeded. I asked to speak to the manager. This wa ignored.
This hotel has two buildings. One very Old & One very new. They want to sell rooms in the old building like in the new one. When u reserve you should be aware in which Bldg is your reservation. I booked myself the highest rate and they were trying to send me to the old Bldg.
Hotel furniture is very old, food was bad, satff was not friendly, location is in a midle of computor and electronic shops that make it very dificult for the taxi to reach the hotel,