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I came to the hotel to work but the internet would not work properly. I was denied a refund also.
The game for the kids, bigger room, and just overall great place. No complaints
Had to adjoining rooms. Staff not very friendly and long wait to check-in.
My kid loved the arcade and midway game area. Food options are not great.
The staff was always pleasant and Happy! I hope they get treated as well as they treated us! Now on the other hand the facility is extremely out of date and could use a face lift! The bed was actually comfy but the sheets were old and tattered. Every surface in our room was disgusting! There was sticky stuff on every surface top. It was late and they couldn't get someone up to our room to clean it off in a timely manner. I took a wash rag and cleaned them off myself. When I was done the wash rag was very dirty and gross! You definitely get what you pay for here!!
I like that it was right on the strip and had good views of the mountains. the room was out dated and had mold and was falling apart. the shower was loud and barely worked. the beds were very uncomfortable. Also the customer service in the beginning while checking in was horrible even though it was slow the person who checked me in was rude and so was the manager at the time. once I got to my room I even went back down hoping to get some one else so I could switch rooms since there was mold in the bathroom and the wall paper was peeling off and when I got there I did get some one different but even she was rude and said they could not switch rooms for me since I had already checked in and went in to the room even though I hadn't even sat down. I travel a lot so I know what to look for when I first enter. this was my girlfriends 21st birth day weekend and I felt bad because she did not even want to shower in our room. she went to one of our friends rooms and showered.
They charged me $14 extra on top of what I already paid to Kayak. Unfair and a misrepresentation.
The location is good for walking the strip and is reasonable close to midtown. Hairdryer was broken and bathroom could have been cleaner. The sky tower needs a big remodel.
Price When I tried to modify my reservation by leaving a day early. I notified them at check-in. It was refused. So I had to pay for a day after I had left the hotel. Very poor customer relations
The price I felt like housekeeping was rushing me out of my room in the morning. During previous visits I had not felt like that.
Clean room, spacious No pool, too many fees
The overall stay was okay. It took about an hour or two just to check in. Restaurants took a very long time as well. The room was as expected for the price and the casino was as well. Overall it was okay.
Price! They've installed hardwood floors which look beautiful but it sounds like trying to sleep in a bowling alley when people walk across them with shoes on. Carpeting is much better for keeping noise down coming from people walking in the room above you.
Love the upgraded beds and fixtures. The very small shower! The room smelled of cigeratte smoke even though I was in a non-smoking room.
Clean Smoky smell in lobby and people smoking outside rooms
Good value. Excellent service. We requested a non-smoking room but it still smelled like smoke and the blanket had a cigarette hole. I could barely fit in the shower. The bed was a little uncomfortable.
Nothing It sounded like you were literally on the highway. Horrible beds- had a backache when I woke up. No tissues, no hairdryer. The worst hotel I have ever stayed in.
Staff was okay Lights didn't work, door didn't lock, no comforter on bed
It is right across from Circus Circus in the heart of downtown Reno. No iron or ironing board (as said on site). No hangers. Smells bad. Unkept room (dirty towels, full trash, unmade bed, etc). Elevator didn't work. Breakfast is served out of a hotel room on the 3rd floor. Bad front desk service. Credit card machine was malfunctioning. Parking lot was crowded. Overall: absolutely terrible. Don't stay here just because it's cheap -- pay extra for a better hotel!!
Not much to like. Noisy, lousy wifi, mushy bed, "free local calls" but phone did not work. Corner room right on main drag and windows are not double-glazed. Full of low lifes.
Got to Reno unexpectedly too early the room wasn't ready but they helped out to give us an earliest as possible check in ,the staff was very nice, room was clean, location was great and overall have a great stay..
Close to I-80 Didn't feel safe, marijuana scent outside of our hallway area. Room had roaches.
Okay close to downtown. Old, dirty, uncomfortable... Especially, loud voices when someone just taking shower next door in the middle of the night. Hard to get back to sleep again. It might be a bit cheaper on price, but it wound our vacation time...
I liked the fact we showed up a day earlier than our reservation and they were able to rent us a room... didn't like the HUGE price difference. Charged me $89.99 for Friday (1st night) at front counter & $53.99 Saturday (2nd night - online reservation) * Wouldn't offer any kind of price concession or discount and laughed at us when we requested money back or discount on room at checkout * Called us at 11:15am Saturday morning asking why we hadn't checked out yet even though we'd pre-paid for Saturday night * Shower wouldn't maintain constant warm water (fuse tripped)* AC cover fell off revealed filthy air filter * Beds uncomfortable * Floor in bathroom rippled so bad door barely closed from prior water damage* noisy people hanging out @ night in parking lot *junk strewn around parking lot * I've traveled a lot and this was by far THE WORST MOTEL I HAVE EVER STAYED AT!
Location in respect to the UN Stadium is outstanding. Facilities are so so. Anything less would be unacceptable.