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staff, especially Peter were very friendly and helpful. Just wish we had more time there.
Everything. Great hotel, very helpful staff, excellent facilities and superb food and wines. Nice relaxing break. Close to town centre. Will definitly return. Nothing.
Parking charge seems high but parking spaces would be difficult to find close to the hotel.
Beautiful room and bathroom, firm bed with good quality bedlinen. The location was good, quiet yet right by the lake and park and close to the town with its bars and restaurants. Indoor pool and leisure facilities were great (especially when it rained) and the staff were friendly and helpful - altogether a very pleasant stay.
Lovely brand new hotel - think we were the first guests so work still going on . Friendly staff and beautiful building and furnishings. A little too quiet but more guests arrived during our stay.
Restaurant quality very good. Bathroom looked good but lacked functionality...........to have a shower wet the entire bathroom. Very clean and comfortable room. No signs in town directing to hotel and hence very difficult to find.
Spacious well-equipped room, location close to the town centre
The lake is beautiful and the staff is young, friendly and happy
Excellent location, beautiful surroundings, nice facility. The breakfast buffet was superb with very good pastries, freshly prepared eggs and a reasonable variety of items.
Good Location and facilities, friendly staff. Will certainly consider staying there again. The restaurant is to my opinion a bit pricey for the region
the location, service and food at teh restaurant
The room was very spacious, comfortable and clean. The facilities in the rooms were good. The gardens were nice. It is situated next to a busy roundabout near the border with France and therefore, noisy with many passing lorries during the day. The pool was being renovated. It would have been good to know about that before arriving.
First class hotel in every respect. This is my third visit and will certainly go again in the future
The rooms are clean and is a family friendly hotel. The staff is very helpful. The food in the restaurant/cafeteria is average and would pass on the breakfast. there are better places to have breakfast in the town area.
Lovely location, and comfortable firm matresses. Very nice breakfast, though if you are looking for a full english, then look elsewhere. Nice spacious living room area with a fire, so good chill out possibilities. the room was a bit small though and we were mysteriously put in the smokers area of the hotel, and I hate smoke, but it was only evident when we opened the door to the corridor, so it didnt affect me too much.
Family atmosphere, good service, proximity to centre of town + boating lake
Lovely setting, good views, friendly, comfortable. Spa and pool nice. No restaurant
Very quite, relaxing, nice rooms. N/A
Not much! Rooms too noisy and too small, poorly equipped. I paid for the Confort room, which in theory has an extra living room. This was more like a cupboard, and totally unsuitable for work.
We enjoyed the swimming pool which was located in an upgraded glass house with beautiful views of the Pyrenees mountains. Very little interaction with staff and difficult to find someone to serve a beer at night, but maybe because the hotel was not so busy.
Location, friendly staff Smoking in rooms
The facilities were very good, and the location was excellent.
Swimming pool, jacuzzi and sauna were all excellent. Breakfast was good.Staff were very attentive. Hotel has no restaurant but its location puts you within easy walking distance of the town centre so no problem. Rooms were comfortable but very dark wood used on the floor and seemed a little oppressive Thank God for SatNav. This part of Puigcerda is a maze of one way streets. Make sure you have a downloaded map at the very least. Worth the effort though.
The location,,the open area. the short distances to many places The acoustic is very bad.Too much noise from adjacent rooms. The lack of elevator
free internet. good breakfast the staff was partially helpful. the man was most unhelpful, rather rude, he knew i was frustrated, but did not offer to help. the hotel was far from the town. you either walked for 15min uphill or took an elevator as town was up on a hill. so not true advertising. not impressed
the quality of food served in hotel was excellent also the rooms were nice some staff were unhelpfull
Friendly staff, good restaurants close by, good wifi, easy free parking, breakfast good. This isn't a luxury hotel by any stretch of the imagination, but if you are in the area and need somewhere practical, this is ideal. A long way from the city centre, but then again it's right by the train station. You get what you settle for.
The staff was very helpful. We appreciated the free internet. Very gracious service at breakfast. Nice small balcony in the room.
The free Wifi, the restaraunt was nice, and breakfast was good The heat was not turned on when we arrived and the room was quite cold
breakfast and price The room have a very strong smell of smoke. The facility is very old and has to be renovated.
Good price. Offered all I actually needed in the right location for an overnight stay in the area. Most of the staff very friendly and helpful, and the one that appeared less so was probably only because of a lack of a common language. Not in the nicest part of town. Room could have been cleaner. Environment not that welcoming mainly due to the public bar on the ground floor.
Very convenient to the train station but at the foot of a hill to the city center. There is a funicular/elevator you can ride to the city center. Hotel staff has limited English, but this was not a problem with my limited Spanish/Catalan. We used this hotel as a hub and stayed here twice. The second time the staff was more friendly than the first. Beautiful views of the Pyrenees Mts.
The english spoken by the receptionist was very good; she was very welcoming, and the information given to assist with onward travel was very useful. In addition, the hotel had its own restaurant for dinner with a reasonably priced Table D'hote menu. The price was very reasonable, and the room facilities all worked well. Could have used a more powerful bedside reading lamp.
Good facilities, everything clean and working, comfortable beds, decent breakfast included, hotel staff very accommodating.
Helpfulness of owner. Spoke and understood english. Able to advise on area. Hotel is exceptionally clean and well decorated. On arrival the room we had booked which was the Junior Suite which said there was a seperate bedroom from the main bedroom/lounge. What is failed to explain was that this bedroom is only suitable for children as beds are only 2 foot 6 inches wide. Therefore we had to be offered alernative rooms which was lucky to be avaThere was no hot water on both mornings we stayed at the hotel. This was put down to the solar system. Once the boiler had been put on there was plenty of hot water. This is the only downside of the hotel. Outside of the hotel there was a lot of road works and many of the surroundings roads. Therefore after rainfall the roads are very muddy..
Warm welcome - excellent, no fuss service. Great breakfast, excellent coffee! The hotel rooms were very warm -
warm and helpful welcome, within striking distance of ski resorts
It is a pretty village, easy to find, and not too far from ski slopes. The hotel appears to have been recently refurbished. Staff are friendly and a good continental breakfast is provided.
Beautiful Bedrooms, very clean and Secure Car Parking
very friendly hosts and elegant interiors. Excellent breakfast. We loved the hotel, but be warned, outside the season Alp does not have any decent restaurant to eat in, so trip to Puigcerda is almost a necessity.
The room hwas nicely decorated and had a large window that opened over the town to view the mountain. Incredible view. Good breakfast and great value. We would have tried to stay another night but already had reservations in Girona. Would like to go back sometime.
small hotel, run by owners. Rooms exellent. Owners allways on site if required.Local knowledge good.No on site parking, but free parking nearby. Small village .