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The location of the hotel. The service was very poor. Many mistakes, too many for 2 nights stay.
super quiet and very well organized, with staff speaking English as well as German, a comfort to foreign visitors no
Fantastic location for getting around on foot. Within a few blocks there are plenty of sights and foods to experience. Friendly and helpful staff who didn't seem to mind my Spanglish. Facilities were well kept and quite spacious. It's definitely a modern hotel for a city with such history and colonial aesthetic.
very well located, clean... no free parking, no free wireless, brekfast poor
Very helpful staff and excellent location; modern and clean wit good size bedrooms/bathrooms, comfortable beds and free wifi. Good buffet breakfast and restaurant with plenty of choice. Noise coming from close bedrooms, better soundproffing needed, but a great hotel.
Comfortable hotel with a very friendly staff. Excellent location and great price. Every morning the staff would knock on the door waking me up to see if I needed anything. I could hear them knock on every door nearby...it was annoying as I like to sleep in sometimes.
The location was good, the rooms were clean and quiet and very comfortable Food was overpriced
staff quick and eager to help. no free water or coffee in room.
I had to change rooms twice when we arrived because they had given me a room with one bed and I asked for two beds. The second room was being cleaned when we approached it.
Very stylish hotel, inside and out - including our room. Great facilities and excellent staff - friendly, yet professional and efficient.
Zocalo, museums, music, otdoor cafee
LOBBY, CLEANING PEOPLE THIS HOTEL HAS GONE DOWNHILL , THERE ARE NO EXTRAS WHAT SO EVER, TATTERED AND FRAYED CARPET AND BEDDING, ROOM GO UNPAINTED FOR MANY MANY YEARS. MANAGER LOOKS RIGHT THRU YOU, OFFERS NOTHING IN THE WAY OF SERVICE, FRONT DESK HAVE NO SENSE OF COSTOMER SERVICE, VERY UNFRIENDLY, I GUESS THEY WERE TRAINED BY THE MANAGER. I HAD A ROOM WITH A VIEW OF A WALL, COULD NOT SEE ANYTHING ELSE BUT A WALL, HAVE THE PICS AS PROOF. IF YOU NEED ANYTHING IN THE WAY OF SEVICE FORGET IT, DO NOT LET THE BEAUTIFUL LOBBY FOOL YOU.
Veldig bra plassering midt i sentrum av Puebla. Hotellet er heilt ok og fint, men ikkje verdt fem stjerner... Dei har liksom alt (fitness, frokost inkl, basseng) men ikkje eit imponerande standard på det som finnes (fitness virker ingen maskiner, frokost er simple og dårlig service...). Men om ein forventer seg 3 stjerner så er det ein positiv overraskelse!
The hotel is awesome! The architecture, furniture, everything of the hotel was incredibly beautiful. I never take pictures of my hotel room, this time we did. Frescos, paintings, deco furniture all very enjoyable and very nice t live in for a while. Go and see, it is difficult to explain.Of course, do not expect jacuzzi bath or things like that, it is not the kind of place for that. You must be the kind of person to enjoy a very particular place. Nonetheless, we had free wi-fi, an immense retroflection TV set in the room (together with a very old valves radio set, of course not working). Location was excellent in front of the Rectorate and 200 m form the Zocalo. We had to wait for a while before hot water reaches the bath and the shower was not perfection, but this is not what I will remember of the hotel (I will remember the pluses). No lift (for those who need one, not a problem for us), given the structure of the building.
We stayed in the Porfiriano Suite. The view was nice and the room was very large and decorated in the era of Porfirio Diaz. The staff was helpful and the breakfast was good.