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I had to change rooms twice when we arrived because they had given me a room with one bed and I asked for two beds. The second room was being cleaned when we approached it.
Very stylish hotel, inside and out - including our room. Great facilities and excellent staff - friendly, yet professional and efficient.
super quiet and very well organized, with staff speaking English as well as German, a comfort to foreign visitors no
The location of the hotel. The service was very poor. Many mistakes, too many for 2 nights stay.
Zocalo, museums, music, otdoor cafee
Fantastic location for getting around on foot. Within a few blocks there are plenty of sights and foods to experience. Friendly and helpful staff who didn't seem to mind my Spanglish. Facilities were well kept and quite spacious. It's definitely a modern hotel for a city with such history and colonial aesthetic.
Comfortable hotel with a very friendly staff. Excellent location and great price. Every morning the staff would knock on the door waking me up to see if I needed anything. I could hear them knock on every door nearby...it was annoying as I like to sleep in sometimes.
Very helpful staff and excellent location; modern and clean wit good size bedrooms/bathrooms, comfortable beds and free wifi. Good buffet breakfast and restaurant with plenty of choice. Noise coming from close bedrooms, better soundproffing needed, but a great hotel.
very well located, clean... no free parking, no free wireless, brekfast poor
The location was good, the rooms were clean and quiet and very comfortable Food was overpriced
staff quick and eager to help. no free water or coffee in room.
When I did checked in they gave me a room who had not been cleaned. They apologized & changed me to a clean room. Mistakes do happen but the first impression was obviously not the best.
Friendly staff, great facilities and excellent location.
The hotel was very nice. The staff was very friendly as well. The hotel it is near to a restaurants area (no walking distance but near) so we did not have problems to access different attractions and places to eat. The service at ¨Los Angeles¨ restaurant was very average or below. Le pool it is nice and the water warm but it is not light at night so even when pool close at 10pm it is hard to see. (My kids enjoyed even without light).
Very nice hotel.. would stay there again none
This hotel is very clean and offers updated equipment (ipod station/flat screen TV/room safe). Bed was BIG and very comfortable. We initially had a difficult time getting to the hotel, but I was able to navigate there with my garmin nuvi-mexico maps. The hotel is located on a main street (Blvd Hermanos Serdan)and cannot be missed once you arrive. We initially booked a double occupant room but we spoke to reception and we were able to update to a single room with a great view of the main street without any additional cost. The hotel staff is great.
Very well serviced.
Great place and good food in the 2 restaurants they have with good prices. Thank you
near down town cold in room, food in restaurant not suitable
Everything was fine, except for one thing, very important to me--the wifi wasn't working, and no one who worked there seemed very interested in making things right. I need the wifi for my work and it was frustrating to be unable to use it late one night when the cafes were closed. Otherwise, however, a fine hotel and a good value.
Courtesy was good, promptness in the reception area. Even though we arrived to check in time they took us in. no
good price for good value
My husband and I stayed at Holiday Inn Express, Puebla a few weeks back. We were overcharged twice. In one instance the staff increased our nightly rate on three separate occasions without notifying us. After three attempts to resolve this issue without success I contacted Holiday Inn's corporate office and got nothing but the runaround. We will NEVER again consider Holiday Inn for accommodations. If you're traveling to Puebla, Mexico DON'T STAY at the Holiday Inn Express!