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We loved the position of the hotel as it was in Porthmadoc town and very easy to get to other places. The hotel staff were lovely and so helpful. On our arrival they gave us a short talk informing us of the surrounding area, eating places, and local beach etc. Also our room was very warm, clean and comfortable and the breakfasts were amazing...so much choice.
Carl from the hotel was very helpful in letting us know all about the local area, especially places to eat. The room was very clean and cosy. Vouchers for Portmeirion were also available which meant we got in for free, which is always nice! N/A
Excellent knowledge of staff of local sites to visit. Pleasant and professional
Lovely, friendly welcome. Nothing fussy, just excellent quality & service
very friendly owners, little things like making sure you had wine glasses was lovely.
Good warm room, comfortable bed and shower facility was clean and efficent. Food was good and service was likewise. No complaints at all.
Clean, friendly and comfortable. None to complain about excep[t that the duvet was a little heavy for our taste.
Quiet hotel despite being close to main road. Food is in attached pub - good quality & value so long as choice is ok. Pre-booking means any meals or drinks are separately charged & billed at point of use; not added to bill. Single rooms are compact!
Staff were always polite and helpful. Restuarant and bar meals excellent, Room very comfortable. Room could have been warmer, Never understood why hotels have strange Teabag brands.
Excellent location in Porthmadog being right on the main st. The staff were friendly and helpful when required and the single room was of a good size with a decent bathroom. Not a bad point but a nice quirk was the slightly sloping floor but the squeaky floor did get a little annoying at times.
The staff were very friendly and helpful. Hotel was very nice . The food in the Restaurant, was excellent. We would recommend this hotel to friends.
Good staff and public areas Poor rooms not worth the chages
Helpful, friendly staff and cleanliness of hotel. Food is excellent No non-alcohol beers or wine available
Our room with proper double bed was comfortable and well equipped with kettle and tea/coffee/biscuits and hairdrier, tv, telephone and notepad, bathoils/shampoos/shaving even a travel toothbrush and lots of soft clean towels. The meals can be taken in the bar or their restaurant and were good quality food. The breakfast spread was extensive with much to choose from as well as freshly cooked food. Our room was at the top up two flights of stairs. But since we were there to climb up Snowdon, it was ok.
The good points included the helpful staff, good food, nice lounge and offroad parking. The only bad point was the bedroom heating. Check in time is 3pm. But the heating was off until 4.30pm. And the bedroom was cold on arrival. It appeared to be off again during the early hours of the morning. As the outside temperature was about 10c deg. I would expect a warm room on arrival. This is penny pinching and management should look again at the bedroom heating policy.