we love the employees they all very polite and friendly. everything was great. we had a great time there. the only thing we think they could improve it's the mattress. a list in our room was hard that you can fill the coils and squeaked when you move. but maybe was only in our bedr. and we stayed for 13 nights.
The Breakfast was awesome. The gentleman who helped us put our bags away and called our cab for the airport. The beds were extremely comfortable.
I liked that the hotel was located in the city The beds were very uncomfortable.
Excellent location, very nice buffet breakfast, cleanliness of the entrie hotel, and the spa service. I was in need of a massage in which the spa service took me in quickly, I was very grateful. Beds were very hard.
very close to the marine. short ways. friendly and personal. nice view.
This hotel is in a very good location in Ponta Delgada and very comfortable for a city stay.
The staff was very efficient and pleasant.
The location is very good, looking at the atlantic sea, very modern
good selection of food on the breakfast buffet.The reception desk staff are also very helpful in giving info about the place. The room we got was very small and had a small window with just a street view.
Free of charge Bicycle service.
We liked the restaurant and the relaxed atmosphere.The hotel was clean and was very organized.
We liked the size and character of the hotel. The location was excellent for visiting the town.
Everything was good: the rooms, staff, restaurant, location. The price also was very good.
walking distance to many places
perfect price/quality, we were very happy with our choice. Although the hotel and rooms are old, they are perfectly maintained: everything works as it should. All the rooms have airco, and there is free internet service in the lounge. It's like staying at grandma's house, with all the comforts of a modern hotel.
Really , i like it very much it wasn´t my first time there that´s why i choose it again , i was happy with all people they are nice and friendly .
The position and the quiet; the kindness of the staff
Nice experience. Great location, quiet and decent room. Very helpful people.
Friendly and helpful staff. Good TV in the lounge area. Relaxed atmosphere. My room was cool and quiet. The shower wored well.
The "Alcides" is a simple hotel run by very kind and generous people. It is conveniently located in the VERY center of the city. Rooms are modestly furnished, but clean and comfortable. Breakfasts served in the restaurant downstairs offer many choices (even fresh OJ!) Did I mentioned kind, generous, helpful service?
Very friendly and helpfull staff
swimming pool and fitness/sauna facilities Some noise due to airport 3 km's away. No free wifi facilities... 9 francs an hour!
Hotel not in center of town. If you have walking problems this may not be for you. No one tolde us about walking through internal corridors to get to dining area- evident with others as well skipping through rain drops in courtyard. No nearby small snackbars or shops for light breakfasts. Hotel breakfast really overpriced. This hotel debits your account when you checkin! Not when checking out.
Quick and good service. No problems in long waiting. Parking, Waterpool and gym available and in good condition.
I liked everything about the hotel.The staff were great.Always with a smile on their faces and very helpful.The comfort of it all,the gardens,the pools...it was all just delightful! Will stay there again.
Quiet, peaceful hotel with good facilities. On occasions the bar staff were a little bit unfriendly and rude.
Really nice rooms, fine service, nice indoor and outdoor facilities
Azoras Are beautiful price too high for a 4 star with old facilities and what a cold , icely property!! Disgusted by reception staff . They charged us twice for a bathrobe. Finally this is not a 4 star maybe an old three star for families or seniors over 80!
we liked the location, helpfulness of reception, evening buffet meals, gardens and location of our rooms. we were dissapointed with the breakfast and how hard the beds were
spacious rooms and bathrooms; clineliness in the room and hotel; good hotel staff the breakfast was unchanged for the whole period (10 days)
Helpful friendly staff. Excellent location, close to everything. Was lucky enough to get top floor front room with huge balcony overlooking 'the Strip'. Roomy, yet charming. Bed was hard, as were pillows, but spare pillows in closet were soft. Could have put an iron in the room. But minor considering the pluses.
Huge room and very comfortable. Not really did not like but i think it can be improved, the choices for breakfast.
Hotel was clean and comfortable. Had a small balcony and a nice living room area. The location was killer. Right in the heart of Ponta Delgada and within walking distance of several very nice restaurants. Right across from the harbor/port and 2 min from any of the whale watching operators. Market and shopping mall right next door. The hotel staff, particularly Enrique, were extremely helpful in arranging taxi services and restaurant recommendations. Enrique went out of his way to help us and make sure we had a great stay in the Azores. His knowledge of the local culture and food was incomparable. Could use a slightly larger balcony
helpful staff, clean room, good central location, at a reasonable price
Location was downtown Single room views are terrible. The view is of a lot with building ruins not very appealing
Fantastic location of the hotel! The main pier with restaurants and bars was right across the road! The centre of town - just 2 blocks away. Breakfast had a good selection of breads, fruits and hot foods. Our 2 bed room had a separate living room / kitchenette.
Some of the staff were extremely nice and helpful......but only some! Having specified a non-smoking room with big bed we were ushered to a stinky smoking room with two small single beds overlooking a demolition site. We were told that guests who booked through online agencies were always given these rooms. The guy did not help with the luggage even when we changed rooms after a long discussion on the matter!
The staff were very friendly and helpful and the location very central. Most days the room was cleaned very well and the beds made up properly, but on a few days it was not cleaned as well - possibly different people cleaning the rooms on different days.
Loation, Location, Location. Budget. Hotel Personel very friendly and professional. Very clean. BREAKFAST:Sometimes missing Cheese, Ham, Butter, Juices... To no fault of staff. Will recommend hotel with improvement on the above.
The location of the hotel is in the very center of the city, on the seaside. Big rooms with kitchenette. This type of hotel wouldn't quite be my choice for a holiday residence, but for the one night that we spent there it was ok.
spacious clean and quite even though it is right in the promenade with traffic. Good view from the balkony facing the sea. Very good value easy for public transports as we were on a walking holiday. The hobb in the apartment kitchen was not working when we arrived. However next day was promptly fixed.
the staff we had contact with tried to please the maids looking after the rooms did a good job it was easy to see why it was a 3 star and not a 5 star just small little things like the plug in the sink didnt work properly the furnichure was chiped the remote for the telly was cracked and hard to use breakfast tables did not have clean table cloths on each day orange juice was not fresh certain types of bread were in short supply room service was only available 11am to 11pm
The location... close to shopping, restaurants, entertainment etc. It's a very comfortable and clean hotel. Staff are very friendly. The buffet breakfast was great.
Buffet's were good
Very clean. Nice rooms. Nice view. Quiet clientel (no banging doors, shouting etc) . Good central location. Very helpful staff.
The hotel staff, sound insulation of the rooms is very poor, breakfast is not worthy of a 3-star hotel.
I found the staff very friendly and helpful. As this was my first time to Portugal I was nervous about the language. Staff where very fluent in English which was helpful to me. Food was very good. Had to go to the bar for ice. There should be an ice bucket in each room and a ice machine on each floor.
poor breakfast buffet same every day
Central location, helpful staff, nice breakfast buffet not applicable - everything was satisfactory
Smart and clean hotel with good food/drink availability plus a nice pool area. Modern card locks on doors and handy vending machines on floors plus free internet access.
Very short stay. Normal hotel.
Rolig, bra standard, hage, pool, små boenheter, god restaurant, vennlig Alt var bra med unntak av kostnad på laundry service. Prisnivå på restaurant og tilleggstjenester reflekterer ikke levekosten på Madeira, men ligger på nivå med et høykostland - tydelig utnyttelse av sin turiststaus
Breakfast and Dinner served with the excellent customer care attitude by personnel. All what was needed was available without delays. E.g. rental car. Ala carte portions on restaurant would be nice. Just buffee was available.
It has nice outdoor and indoor pools, and huge lunch/dinner buffet (not included). Pillows are uncomfortable and room decor should be updated.
The reception staff was pleasant and most accommodating. Location - not a pedestrian friendly part of the city. West of central square was much more pedestrian accommodating - wider sidewalks, pedestrian only streets, parks and sidewalk cafes - less dangerous for walking.
If you need a family Hotel, choose this one. The hotel is very comfortable with friendly staff. In addition, the hotel is very clean. (Even in scandinavian standardt;-) The sidewalks are very narrow in this side of town - thats not Hotels mistake, I assume.
Nice rooms and overall decoration. Clean. Breakfast could be included in price. You might have more interesting options in the cafes of the surroundings. Rooms at the first floor might have a view to a wall/small garden instead of the picture on booking site.Pool operating hours could be longer.
- Compared to other hotels in the city, the pool area was fairly large and there was enough space was sunbathing - Furniture arrangement in the hotel room was not practical
friendly bilingual staff environmental policy
swimming pool and spa the breakfast was not so good and it was to expensive
the pool was great, and the staff very helpful. The hotel location is very good, near the town center and the new "portas do mar".
very poor quality/price relationship
Very central and close to all amenities the town can offer. Good value, very friendly and helpful staff. Good choice.
Fantastically helpful staff at reception, room attendants etc. and a great location that more then compensates for the lack of seaview.
Really central, near everything: monuments, parking possible in the street above, municipal market one street away, shopping center 50 ft away, restaurants all over the surroundings! A very nice hotel where to stay and from where, simply walking, you can reach everything to satisfy your needs, from lunch or dinner or shopping or parking, visiting museums or going to the theater (2 streets above). Fantastic staff, helpful and very efficient and nice breakfast (buffet). Enormous room, very clean and quiet! Internet was not available (pc was not working); breakfast could have more regional choices (local cheeses and pineapples could make it even better!); no spa, no sauna, no pool which is somewhat usual on this sort of hotels (4 stars)
THIS HOTEL IS MALL AND HAS AN INTIMATE ATMOSPHERE AND HAS A HELPFUL AND ATTENTIVE ENGLISH SPEAKING STAFF. IT HAS A GOOD CENTRAL PONTA DELGADA LOCATION PROVIDING EASY WALKING ACCESS TO CITY LOCATIONS . THE HOTEL IS SMALL AND COMFORTABLE AND HAS A WHOLESOME BREAKFAST BUFFET SELECTION THIS HOTEL IS GEOGRAPHICALLY WELL PLACED IN THE OLD PART OF TOWN IN A NARROW SIDE STREET AND PROVIDES AN OVERALL VERY PLEASANT STAY AND REPRESENTS GOOD VALUE FOR MONEY. INITIALLY WE WERE ASSIGNED TO AN INSIDE COURTYARD ROOM OVERLOOKING THE ELEVATOR SHAFT. THIS ROOM WAS POOR AND IN A STATE OF RELATIVE DISREPAIR WITH DAMP PEELING WALLS AND A BROKEN LAMP. UPON REQUEST WE WERE THEN RELOCATED TO AN OUTSIDE ROOM AT THE REAR OF THE HOTEL THAT PROVIDED AN INTERESTING CITY ROOF TOP VIEW AND WAS AWAY FROM TRAFFIC. THIS ROOM WAS IN A BETTER STATE OF REPAIR AND PROVED TO BE COSY AND PERFECTLY ADEQUATE. HOTEL WI FI INTERNET COVERAGE WAS AVAILABLE BUT OFTEN INTERMITTENT AND WITH LIMITED SIGNAL STRENGTH IN ROOMS BEYOND THE FRONT OF THE BUILDING. HOT FOOD CONSISTING OF EGGS AND BACON AT THE BREAKFAST BUFFET WAS NOT HEATED AND WAS THEREFORE COLD SHORTLY AFTER THE 0730 BREAKFAST START..
staff was very nice and accomodating to change room type. It's a bit old, but it's clean and for the price, it's very good. the free parking in the backyard is a plus. breakfast is varied. Hotel is a bit old, and the pillows weren't the most comfortable. but these are minor issues.
location to the town - the staff were very helpful n/a
OK for an overnight stop. Convenient for city centre. Clean. Outdated decor. Small, dark & gloomy room.
The employees are friendly and professional. We've stayed at pricier hotels but if you really want a feel for the island and the people who live there you should stay at a hotel like this. The breakfast in the morning consists or juice, coffee, rolls (lots of rolls), cheese, meat and yogurt. If you want decaf coffee, you'd better learn how to ask for it in Portuguese or you may end up with a cup the size of an eyewash cup with expresso. Easy access on a oneway road and walking distance to Ponta Delgada's downtown. It gets noisy from about 11PM-2AM. There is a bakery next door that attracts college kids and people leaving the many bars in town. If you get a room on the back side of the hotel, the noise probably won't bother you.
clean, nice basic rooms in a busy street, close to the city center, with elevator, breakfast was continental, nice fruitsalad
Our room was on the third floor, so our balcony had a great view over the building across the street, as well as of the street below. Also the pressure of the shower was incredible! The hotel is exceptionally clean, partially due to the lack of sound absorbing carpet. Our room was near the stairwell/ elevator so we probably did hear more noise than other guests might have.
proximity to the center and price. Helpful staff. The hotel was tired appearance. and the rooms were very small.
location, staff no shampoo in baths
The staff was very kindly and happy. The room was also good. Air-condition would be nice.
Great place to be in if you wish to be outside of the city centre Beedrooms could be a bit bigger on the one bedroom flats
Breakfast brought to our room in the morning
Very beautiful,clean,comfortable and relax ..!!!!!! Very helpful personnel !Beautiful island! I would recommended more variation in breakfast....