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Everything was great, from the breakfast, to the room and the staff was fantastic. We were on our honeymoon and the staff upgraded our room for free and they even gave us champagne and a card. The breakfast was awesome, you had tons of options. Even the staff in the hallway greeted you. We always stay at the Hampton inn but this one was by far the best. If I had to complain about something it would be the elevators. They kept breaking down but they were serviced in a timely manner and it wasn't anyone's fault.
We are locals but had never stayed at this particular hotel. We were pleasantly surprised. Would not stay here in the summer due to location right next to Casino Beach - would be too crowded.
Great location, clean, friendly personnel.
Free breakfast, close walk to beach.
Had a great time! :gulf view room was great Tub broke but they fixed it quickly
Everything was so close to the property . Ocean view was great . Hope to come again this summer . The breakfast facility was crowded and people would step in front of you and break line . The waffle area was the worst . One person cooking the waffles and the entire family ( 4-6 people ) would stand in a crowd around the toaster and would watch it cook . This blocked everything from others getting their food . After the waffle was toasted the groups would cheer and make a mad dash to break in front of people . Hectic everyday . We were there 4 days . Same everyday .
The staff was great and the location was really nice.
Great hotel. One of the managers on duty "Trentacles" was on spot with his duties and was always attentive. Elevators were very slow and no AC in them but it wasn't horrible.
The hotel was clean and well run. Staff were friendly & helpful when required. It was always quiet at night, and the parking facilities were more than adequate. The breakfast provided was also adequate. Was difficult to find a decent restaurant in the vicinity, and the ones that were in the close vicinity were expensive or not very good. Having to leave the area meant a tollbridge had to be utilized each time, and the drive is a bit long to get anywhere. The prevailing attitude appeared to be targeting younger people rather than business types.
Wonderful friendly staff!!! Nice hotel with nice amenities! Elevators were terribly slow, but if that is my only complaint then this was a great hotel!
view kids in pool with bar
Beautiful hotel In a great location. Good food in hotel and nearby. I felt like I could hear every door in the hotel slam. And they do slam! I could also hear a baby crying from another room. The walls are very thin so if you need quiet to sleep, this is not the hotel for you.
Construction in front of hotel making front entrance unavailable. Also dust in garage and on autos from construction project.
Staff, rooms, location, free coffee, Pensacola Although it rained everyday, hotel and trip was good
Friendly staff, very clean lobby, and rooms. Amazing view of the gulf. Beds were very comfortable. The pool and tiki bar were closed for seasonal purposes.
The spacious rooms and the shower stall in the room the coffee machine located in the bathroom
Beach access, clean, good beds. Received, without requesting, a complementary room upgrade. Very pleased.
I like that they had a buffet style breakfast. I love you can walk to the beach and shopping areas all around .Great restaurant and bars live music was great. No complementary breakfast like it said. Sheets had holes carpet was dirty.
I liked that it wasonthe beach and had places to eat and get coffee within the facility. Construction noise started at 8. Also the heated pool was very cold and that was the main reason I had chosen the hotel was so we could swim.
Location, right on the beach. Service, we waited an hr to get checked in because there was a mix up with our reservations, even though we request a king bed and paid the upgrade to get a beach view, ended up with a standard room with 2 queen size beds (since there not any others available). Also not very clean, was once of the poorest looking Hiltons I have been too in a while.
Location was great amenities were fine. The staff was very nice. The bed was not comfortable, price too high, I was locked out of my room several times due to the card box malfunctioning on my door. Had to wait outside one the hall several times for someone to let me in and had to go to the front desk to have the issue resolved which never got resolved. It was unacceptable.
Everything. The beach the people was so friendly. Super clean amazing place I will be back with my family. I don't have nothing bad to say thanks for be so friendly an professional. I will recomend this place..
Our room was very clean. (And I am picky). Bed was perfect. Location was great. Staff was helpful. Will absolutely stay here again. Wish the out door pook was heated.
This place has a great location on the beach. Other than the AC messing up the room was great. Bed was comfy, nice pillows. Parking was available. The A/C didn't stay on at night and it got hot and the cold, then hot again.
The Ac was nice & cold, short walk to the beach The receptionist said there were no other rooms available & gave us 2 queen beds even though we paid for a King bed room.We were supposed to get a King bed but didn't, the room was cleaned in the evening & was remade with Sandy sheets on the bed. The ice bucket was never cleaned or poured out.
We went down to the gulf to start our New Year with a small adventure. Oh, and such a nice adventure it was. We got to the hotel and checking in was a breeze, to the point we asked if there where any gulf view rooms available and low and behold. There was!! We got to the room I was clean, well appointed, and spacious. We had only booked one night but it was so nice extended our stay. In short great room, great people, and great experience. Would do it again.
We did like the convenience and location! The rooms were very outdated. Carpet was dirty in room. Probably will NOT STAY there again....
ALL Aspects However I need a receipt for my stay.
Bathroom door does not close, exhaust does not work,noise from other room very audible
The location was the only positive aspect of this hotel. The room was not very clean it had an odd odor as well, floors were gritty, not many toiletries available.
Great location for a great price!
Better than the last time we stayed. They are in the process of remodeling their rooms so our room was cleaner than it was on our last stay here. They should have updated the mattresses in the room when they remodeled. Their still doing some remodeling, therefore the noise woke me.
Close drive to beach. Facilities in good repair. Clean but old. Friendly staff. Too expensive for an older hotel. Phone didn't work.
Location Dirty room,dirty pool,fat people and latinos