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Location was great amenities were fine. The staff was very nice. The bed was not comfortable, price too high, I was locked out of my room several times due to the card box malfunctioning on my door. Had to wait outside one the hall several times for someone to let me in and had to go to the front desk to have the issue resolved which never got resolved. It was unacceptable.
We did like the convenience and location! The rooms were very outdated. Carpet was dirty in room. Probably will NOT STAY there again....
ALL Aspects However I need a receipt for my stay.
Beach access, clean, good beds. Received, without requesting, a complementary room upgrade. Very pleased.
The staff is great! The food quality is excellent for a hotel.. Of course the location...The views of the Ocean are wonderful.. everything is within walking distance. Bed was worn out , The linens were threadbare, and the pillows were so flat..no amount of fluffing could make them usable. The room was obviously worn and in need of painting and refreshing. .
Everything. The beach the people was so friendly. Super clean amazing place I will be back with my family. I don't have nothing bad to say thanks for be so friendly an professional. I will recomend this place..
This place has a great location on the beach. Other than the AC messing up the room was great. Bed was comfy, nice pillows. Parking was available. The A/C didn't stay on at night and it got hot and the cold, then hot again.
The Ac was nice & cold, short walk to the beach The receptionist said there were no other rooms available & gave us 2 queen beds even though we paid for a King bed room.We were supposed to get a King bed but didn't, the room was cleaned in the evening & was remade with Sandy sheets on the bed. The ice bucket was never cleaned or poured out.
Loved the beach front access, comfortable bedding, and the helpful staff. If you don't mind a short drive, check out Peg Leg Petes - amazing seafood. Native cafe breakfast was top notch and was a quick walk from the hotel. Great location Parking was a bit tricky as there was another event at the facility but we found a spot after a few laps of the lot.
I like that they had a buffet style breakfast. I love you can walk to the beach and shopping areas all around .Great restaurant and bars live music was great. No complementary breakfast like it said. Sheets had holes carpet was dirty.
Our room was very clean. (And I am picky). Bed was perfect. Location was great. Staff was helpful. Will absolutely stay here again. Wish the out door pook was heated.
Location, right on the beach. Service, we waited an hr to get checked in because there was a mix up with our reservations, even though we request a king bed and paid the upgrade to get a beach view, ended up with a standard room with 2 queen size beds (since there not any others available). Also not very clean, was once of the poorest looking Hiltons I have been too in a while.
Everything was great, from the breakfast, to the room and the staff was fantastic. We were on our honeymoon and the staff upgraded our room for free and they even gave us champagne and a card. The breakfast was awesome, you had tons of options. Even the staff in the hallway greeted you. We always stay at the Hampton inn but this one was by far the best. If I had to complain about something it would be the elevators. They kept breaking down but they were serviced in a timely manner and it wasn't anyone's fault.
Free breakfast, close walk to beach.
Friendly staff, very clean lobby, and rooms. Amazing view of the gulf. Beds were very comfortable. The pool and tiki bar were closed for seasonal purposes.
view kids in pool with bar
The spacious rooms and the shower stall in the room the coffee machine located in the bathroom
Staff, rooms, location, free coffee, Pensacola Although it rained everyday, hotel and trip was good
Beautiful hotel In a great location. Good food in hotel and nearby. I felt like I could hear every door in the hotel slam. And they do slam! I could also hear a baby crying from another room. The walls are very thin so if you need quiet to sleep, this is not the hotel for you.
Construction in front of hotel making front entrance unavailable. Also dust in garage and on autos from construction project.