The location is good! The room. A lot of noise. Horrible view.
The beds are clean and comfy The staff was great The bell hopes did everything for you with a smile The bar staff understand your drink needs The front desk staff is quick and good The shower had a clogged drain It was fixed but it was the down side of the trip
Efficient check in Clean room overall good experience Bar service could be much better
Room was clean and bed was super comfortable Tub was leaking and it didn't drain well so there was always a collection of water
I was with a group of teachers in town for a conference at the Pasadena Convention Center, so it was nice that we were within walking distance. I will definitely be staying at another hotel next year. If you wanted internet it cost $10, there was no refrigerator, the girl at the front desk was rude and unhappy to help, the Starbucks on site only served coffee and tea (espresso machine broken), and you could hear the noise from the adjoining rooms.
Heard music in our room coming from outside all night long.... Front desk staff unhelpful and unpleasant.
Front desk staff was sub par.
I thought the staff was exceptionally courteous and helpful. In general, a very pleasant place to stay, and I would stay there again. The hallway by my room smelled musty, like a dog on a rainy day. The price of valet parking and breakfast seemed mysterious to me, poorly explained and arbitrary.
Needs massive refurbishment. Everything old and tired... Furniture, bed, HVAC, you name it. Parking also was $19/$21 for self/valet... too high.
Fast check in, easy parking, courteous and efficient staff. We arrived, had valet parking ($2 difference between valet and self-serve overnight parking cost). Walked right up to desk with no wait. 3 minutes later I had keys in my hand. Room was clean and adequately appointed. In the morning my receipt was waiting for me and a call just before I left my room had my car waiting by the time I was in the lobby. Complete lack of jet packs and flying cars but I've yet to find a hotel with an adequate supply of them.
Location was decent. Food in the bar was pretty good. The rooms were super outdated and old. Paid for an upgraded room and the bathroom was the size of a very small cabinet. No outlet covers in our room just exposed plugs.
Near old town Pasadena and good restaurants The price was a smudge too much