Staff was very friendly and helpful. Room was beautiful...brand new from remodeling. Still smelled of fresh paint and carpet. Will be a beautiful hotel after remodeling. Remodeling and major construction was still going on in the hotel and I was awaken at 6 AM by yelling construction workers and dumpsters slamming on the pavement outside my window. Nowhere on Kayak was a notice about construction, otherwise I would have chosen somewhere else to stay, especially for the price.
No only we got an amazing room with ability to walk outside. Parking was good. Albertsons close by and ohhh the cookies!!! Gained weight with those cookies.
The bed was extremely comfortable . Was worried based on prior reviews. However , I have stayed all over the world and I can tell you this place is nothing like prior reviews. Staff was excellent. Food was excellent. Room very nice. It's not the Ritz but for these prices it's a steal. Nothing
Got destroyed by bed bugs
I was attending Sundance and was terrified as I am older and have a prosthetic leg. Ice and Snow are not my friend. I was greeted and treated like royalty. The staff offered to walk with me to and from the room so I had a stable shoulder, they gave me extra waters for the altitude, and generally were there to make sure my stay was peaceful. They even approved a very late checkout on the final day as they knew my event was late in the day. All this during the crazy Sundance festival! Only thing was the heating in the room had not been reconnected to the wall thermostat. Once they showed me how to control it manually it was just a nuisance and they comp'd me a full breakfast to make up for it.
I reserved a room with a king size bed. When we got to our room it was two doubles. I went back to the front desk to get fix it and was told there were no other king rooms available. I wasn't happy and was making that clear to the worker. The manager over heard the conversation and intervened. She upgraded us to a king suite. I thought her customer service was great. I found out that booking a hotel room through third parties doesn't guarantee you the type of room you get despite what you think you're booking
Our bed was comfortable, our room looked great (shower was amazing!) and the facilities are definitely getting a facelift. Overall, if the Yarrow continues to be a good deal, I'll stay there... if something else is cheaper and still in the heart of PC, I'll probably look elsewhere. However, they are still using those stupid wall heater/AC systems and ours was on the fritz, so when we returned from dinner (in Feb) our room was about 50 degrees and we had to wait until some guy came to fix it. His fix was to just disable the automated system and make us manually adjust the fan to HOT... so, not really the service we were expecting and a bit frustrating. Additionally, they had only one person checking people in and that person was having a full on chat session with the guest ahead of me, so I waited for a long time before anyone helped and they were very abrupt like I interrupted them when I wanted to check in....
Staff was so helpful and nice. Excellent customer service. Location to Park city ski resort is great. Free bus is right nearby.
Shumba at the front desk was super friendly and accommodating. All the staff was responsive to my needs and very professional. I was so impressed with the new renovations. I had stayed there 2 years ago and it was run down and dated. Now, it looks like a brand new hotel. It was excellent value for the money. The only negative was my ice tongs in my room were covered in something gross and very dirty. I alerted the front desk and they were super responsive, apologetic and made it right.
The staff was amazing!
Love the balcony! Great for mountain view! That I had to leave :'(
Location Location Location The chocolate chip cookies are addicting. So delicious! Would have liked breakfast with the room rate, also, would have preferred a lower rate given it was off season and the hotel was more than half empty.