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Worst. Service. Ever.
bed was comfortable room was not ready until 2 and a half hours AFTER checkin time Staff wanted to sell me a time share and made me sit through a 10 minute shpeil when I wanted to go to my room after being delayed over two hours because my room wasn't ready when I arrived after a long journey. Staff was more interested in selling amenities and time shares than my comfort and enjoyment. Place was way too big and there were families with small children running around mixed in with adult couples like we are. Parking lot is a long walk from the rooms in the building we were in. place was under construction but we were not informed until we arrived for a pre-paid room.
clean, friendly staff Nothing!
The only positive about this hotel is " location" which is right by cannyons ski resort. They also have a " skiers service" which works like a charm. This is not an acutal hotel, it is a time share run by a management company. It does not have the same services as a hotel, the staff is mostly not helpful even rude, the house keeping never on time, the rooms not well-kept. There is not a nice place with good options near by or in the resot to have a breakfast. It is overwhelming big, loud and overcrowded. It is dominated by families with kids, it has three pools , one noisier and more impersonal than the other. The check in is at 4.0 ( do not count on anything sooner) where as the check out is at 10 ( they have an attitude if you ask for a late check out , the latest is at 11.0 with lots of attitude). The housekeeping did not clean my room till 4.0 PM the first day, the main door was stuck and the engineering did not show up for half an hour and after ten phone calls. Worst of all , the last night the alarms went off seven times , starting at 11.0 PM, no one came to our floor to calm the situation, we kept calling the reception which of course was busy. The last alarm lasted more than 20 minutes. There was not even an apology the next day before I complained, and when i told them why no one even came up to our floor to calm the situation down, the answer was that for resort with more than 600 unites, there was only one security guard and one person at the front desk. Does any one out there thinks this is acceptable for a large resort ? I will never come back again. The manager promised to return my money for at least one night, for the night we could not even sleep , let alone shaken, as of now nothing. If you have extramoney to throw out and be disrespected and aggrevated and not even get a proper sleep, you have to choose this resort. Of course , the next day, those of us who were paying customer were very upset ( not the time share people). In any other industruy, with this degree of misservice, we would have been at least compensated for our loss. Not even a sincere apology , not even a coupon for a coffee. There was no acknowledgment of the disturbing night the " Elk Lodge side" had the next day, one of the front desk people was even rude to me before he referred me to " justin " the manager. I was very unhappy staying there, spending a lot of money for being aggrevated. Could not ski or function the next day after that, after waking up over and over again by the alarms, no energy was left in me to be productive the next day. Just complained to the manager ( no result as of now) and get out of there.
The staff was great Very hard to find the facilities in the hotel, the floor plan in the room wasn't great, the queen sleeper sofa took too much room, making very uncomfortable to walk around , the king bed was very noisy, the queen sleep sofa was very uncomfortable. The facilities were hard to find , the room was very far from everything , very inconvenient overall. Terrible experience
The amenities in the room were amazing. Small kitchenette, plenty of dishes. The steam shower was incredible.
I love the location nice hotel, just not very well run. It has so much potential though.
The home like atmosphere. The kindliness of the staff. Very accommodating and helpful in finding anything that we wanted to do. nothing, would go back
Location, nice pool, hot tub , ping pong area. Bring a tool kit. Awoken two nights to chirping smoke detectors, then again the next afternoon. Broken ceiling fan and light, loose toilet seat that wouldn't stay up, loose toilet handle, missing hair dryer, door incorrectly keyed at check in. Two requests for a manager call that went unresponsive.
We love the Hyatt in the Canyons! The rooms are beautiful the views and grounds are beautiful as well. We have never had a bad experience with the staff. They have always been super sweet! The only thing that was frustrating with the experience, was booking. Every time we called we were given a difference price. The price increased $--- within 5 minutes. I don't understand what that is all about, but we were not happy about that.
Hotel is spotless!! Very clean and updated.
Location The profile on your website indicated that the deluxe queen room had a sofa and the hotel does not offer this as an option. We booked this room so our group would have somewhere to meet and play cards and games - were not able to do this.
Great location. Nice room, very happy there was a fridge and microwave. Was rather frustrated at the lack of control over the thermostat. It was locked and I was unable to adjust the temperature at all. Was pretty annoyed that I could not decide my own room temperature.
The Hyatt Centric in Park City was the perfect get-away! It was luxurious, comfortable and the staff was amazing. Best of all the room was emaculate and clean to the highest of standards. I give it five stars!
The atmosphere in the mountains was really great. The facilities were all top notch. I wish the pool and hot tub area remained open past 10PM.
WE had a blast the pool, work out facility , cafÃ© were all exceptional . The room was beautiful and comfortable. There was a bonus concert outside the hotel the night we stayed.
It was a very nice hotel. The staff was very friendly. This was a hotel, just a little more fancy decorations than a normal hotel. I don't think the decor was worth the price.
Very clean with a great location and views. The pool and hot tub was nice. The walls here are paper thin. We asked to be moved from the first room due to excessive noise and were actually downgraded to a smaller room with the same problem. Also, we left for dinner and came back to a full garage. Very disappointing for the price.
Relaxing and quality accommodations. In-house restaurant food options were fantastic. Looking forward to our return visit.
Beautiful hotel, friendly staff and cozy, comfortable rooms I didn't want to park valet, and the front desk girl was a little pushy. Other than that, perfect stay.
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Good location right next to the slopes, a 10 minute walk if you want to get to Canyon Village and the main lifts (or back, if the 1 run connecting to the hotel is closed, as it was when we were there). Studios are little more than a basic hotel room. The kitchenette had NO pots or pans to cook with, even boil water. The bathrooms are attractive but dark - the shower was a cave!
Accommodations. Coffee downstairs. Hot tub outside. Shuttle drivers. Staff was great! Distance from Deer Valley.