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Helpful friendly staff, remedying minor problems (TV/computer access) within minutes. Excellent dinner in "Gourmet" restaurant, although as we were only guests eating there that evening it lacked atmosphere. Hotel's excellent situation would make me stay there again. A Menu of the day was displayed prominently in the hotel but did not seem to be available in the restaurant in the evening. The "Gourmet" menu was enjoyable but it would have been nice to have the cheaper alternative. Perhaps a misunderstanding?
The fact it was central to the town but because Pamplona was so attractive we did not spend much time in the hotel. No
Very close to the Old Town and Park. The room had a balcony overlooking swimming pool although we did not have time to use it!
Clean and central to the centre Restaurant is expensive
proximity to the old town breakfast was very ordinary ...especially when i paid 1700 usd for 3 nights. no free internet ...big downer for that room rate , being san fermin, they gouged me hard, like a bull
Position. Room very nice and well furnished. Not many international tv channels. Restaurant too expensive. Pay wifi connection
I liked the convenience of location to the old town area. The nights were also very quiet which was important to me. My window was partially blocked due to improvements being made on the front terraces. So my terrace was inaccessible and I could not see out a window.
Price Facilities Location
We were given a 5th floor room with good views over park to mountains. The staff were pleasant and helpful. The price for the car park was a bit high.
Hotellet har en fin beliggenhet i Pamplona i den gamle delen av byen. Det er nytt og rommene er rene og pene. Frokostsalen/restauranten er i en gammel kirke og svært nøytral/helt hvit. Ikke hjemmekoselig, men svært spesiell. God frokost med stort utvalg (til Spania å være) og god kaffe.
Svært bra beliggenhet. Hyggelig betjening. Fine og romslige rom. Støyende air condition anlegg. Parkeringsplassen ble ekstremt overfylt, fare for skader på bilen.
Kaldt på rommet og ikke mulig å bade pga manglende propp som personalet heller ikke kunne skaffe ??Vil ikke anbefale det i kaldt vær.
Welcoming and very helpful staff. The hotel is just a few steps from all the important sights of Pamplona. The best air conditioning and heating system we've come across - no noise and no draughts
Very helpful staff. Superb room. Wonderful facilities. Car was taken from outside front door to car park and returned as we left. Difficulty in finding the hotel in the car. Because of the pedestrian areas it was very complicated to get to it. However the hotel reception staff were helpful in the utmost and eventually we made it although without SATnav I suspect it would have been impossible.
Fantastic location, charming staff, lovely big rooms especially luxurious bathrooms
Excellent room and excellent air conditioning. A very central hotel in Pamplona but there are many closed streets so access is difficult. Once I found the way the staff were very attentive and helpful.
clean and modern within the old facade
The rooms were lovely overlooking the square and the staff we're accomodating The food in the restaurant was not as good as the hotel difficult to gain access by car
wonderful standard of service and comfort
location, beautiful converted palace breakfast was just ok
First class accommodation with high level of service from bilingual and friendly staff that made our stay very enjoyable. The Hotel is beautifully furnished. It's very convenient location.
The fact that there was never even the hint of a complaint or a problem. Difficulty in finding it but the staff took my car and got rid of it immediately. Thank you Santiago.
absolutely superb and impressive
Perfect. From the booking to the check-out... One of my best "hotel" experience so far. We requested a baby bed through booking.com. An hour after the confirmation we received an email from the "Palacio Guendulain" telling us that the baby bed will be ready for us! In addition, our room was big, very clean, staff was nice, smiling and helpfull. This should be a 5* hotel. Maybe a better choice for the breakfast.
Beautiful new hotel in an old palace, the location was perfect for wandering around Pamplona old town.
The elegant decoration of the common areas and rooms, the building is an old palace refurnished. Beautiful no
Excellent value for money
The hotel was very centrally located, yet in a quiet street in old part of town.
Clean, quiet, and comfortable. Nice, friendly staff that particulary was accomodating and one gentleman who spoke great English.
Lovely location; very friendly and just such helpful staff; we just want to go back!!!! Rooms could be a little more polished; but very clean
the staff were very pleasant, helpful and friendly room was sometimes a bit warm
very lovely, warm lobby, good location
Ambiance. Limited selection at breakfast. The work on repaving the roadway and square around the hotel were still in fully swing, but should be finished in the next couple of months.
The rooms were bright and tastily furnished. The location is perfect, right in the historic center of Pamplona. No parking beside the hotel, but a underground parking quite close.
Location in the town center. Friendly staff. Rooms faced west and were warm. Wish we would have had a fan. Windows helped once the evening cooled off.
The pension is located in a central position in the old part of the city.The staff are very helpful and friendly.The pension is more like a home than the usual hotels and is all the better for it. It is situated on the 2nd floor ( as the address suggests ) but there is no lift.
The hotel was very modern, clean and very central
The location although it was very noisy. The wifi did not work and the rooms were very small.
The location of the hotel i fantanstic with plenty of nice restaurants in the streets around. The bathroom was dirty and not well-furnished. One sheet was dirty with a rather big piece of dried poo from another guest. If clean it is excellent value for money.
Conveniently located, newly refurbished, with basic amenities. Very small room.
The free wifi working really well and the excellent location.
Very well located, friendly staff. If you are by car it is difficult to find a parking place.