Nice staff! Big rooms Water main broke so that was a bummer but they moved us and compensated us a little. The first room had a big tub that I was looking forward to soaking in but never got the chance and the second room unfortunately didn't have one. Also we asked for non feather bedding because of allergies but at 2am we realized they weren't so our first night was pretty miserable
Although the main pool can be more for only adults, at least there is a smaller pool that accommodates families with young children. The bar and lounge area was trendy and nice. Great that there was also a bar by the pool with servers taking care of guest needs :) The staff was gracious and were nice enough to even bring the huge animal floaties from the main pool to the smaller pool!! Yay! The room was as photographed and was given the room with a view of the pool :) Really liked the style of the bathroom sink! = Overall, a great experience and plan to come back! Minor things: It was hard to tell where the elevators were because of the layout and wallpaper. But finally figured out that the elevators were covered with mirrored tiles. My family members staying there couldn't get a hold of front desk or room service :( The hotel certainly cannot control who books at their hotel, I definitely didn't care for some of the other guests. Of course the friendlier guests were families with children of their own and patient with kids having fun at the pool. = None of the above ruined my stay and will still return :)
The one thing we enjoyed was the pool table and rental of the bikes. I didn't like the fact I had to wait four hours to change my room and the house keeper and front desk go at back n fourth about changing my room that was filled with dead ants and live ones including bugs. Smelled badly .
price blow up penis's in the pool, while kids where present
The decor and pool environment There was not enough pool chairs and we were checked in at 6pm instead of 4pm
The grounds were absolutely beautiful and the rooms were clean and nice. The staff dropped the ball pretty much every time we asked for assistance or needed an issue resolved. The only good experience we had with staff was a server in the restaurant, the bartender at the pool and a maintenance worker by the pool. The front desk staff were extremely rude, many staff members have no idea where anything is on the property, and no one apologized for making mistakes. 4th of July is obviously a busy weekend for the hotel, but we were also there for a wedding and the staff made many mistakes in accommodating the event and basic needs of a wedding group.
Amazing weekend. Our anniversary was celebrated in style. We will definately go back. Loved it. Nothing.
spacious rooms friendly staff our room wasn't ready at the 4pm arrival time (they credited us $50 food/beverage). When it was finally ready a the sheets and towels in the room had been changed but otherwise it was not clean. Food crumbs under the table, baked on dried food out on the patio and patio table. the carpet was speckled with dirt and crumbs. I was pretty grossed out. When I told housekeeping about it, the maid came in and vacuumed and swept the patio but it was still dirty. I first stayed here in 2010 and it was clean and new. Now looking worn and tired. Our mattress had a dip in it like it hadn't been replaced in years.
The staff was nice that's about it This resort was dirty and not what we expected
Pool area has dj good for young people, staff very friendly Rooms are out dated and lobby was under construction
History of hotel and accessibility of a cocktail was nice. Room was nicely decorated and clean with exception of windows. Pay full price and you will get center room to main pool. Book in advance at discounted rates and you will get the garden villas aka lawn parking lot views. External windows haven't been cleaned in probably 2 years but I think it was a lawn view, difficult to see out. Good luck finding an umbrella by the pool. You can pay $500 for private cabana or burn in the sun for free.
The staff was friendly, the pool, the music First room smelled weird, the second room had a cockroach on the wall.