The hotel staff was very eager to please. The hotel and my room was kept very clean. The hot bath on the 13th floor was also very nice. The breakfast menu did not have enough European / American items.
This is the best hotel we stayed at during our 2-week journey in Japan. The hotel's onsen (bath or "spa") is perhaps the best we went to also, considering we visited Kinosaki and Kurakawa. The hotel is quite new (hard to find in Japan). The staff is extremely kind although they speak very little English. The hotel is conviniently located at walking distance to the Castle and is close to a tram stop to get to the JR train station (about 20mins). Great value for money. Would definetly recommend it. They have noodles served as snack at the restaurant. About 10min walking to the shopping/restaurant gallery. They have free internet on 3 PC at the lobby (a bit slow though).