Veldig hyggelige resepsjonister og hotellet var av fin standard. Det lå midt i sentrum og man kunne lett komme seg fra et sted til et annet. En meget behagelig opplevelse. Renholdet på rommene kunne vært bedre. De kunne også informert om at det eksterne treningsstudioet var et godt stykke fra hotellet. De sier det er 10 min avstand, men man må nok regne med nærmere 30. Dessuten er det ganske vanskelig å finne fram.
Bra beliggenhet helt I sentrum av byen. Tilbyr sikker parkering for biler mot betaling. Ansatte ga oss en elendig veibeskrivelse da vi spurte om hvor vi skulle kjøre til ferja til England. Det tok oss 45 minutter å finne ferjeterminalen og innsjekkingen, på noe som burde tatt maks 10 minutter.
Mitt opphold på Ramada Ostend var meget bra, og jeg opplevde meget stor grad av velvilje fra personalet. Jeg hadde lagt inn en stor bestilling av rom (10 rom 1 14 dager), vi brukte ikke alle disse alle dagene, og betalte kun for faktisk bruk. Jeg er også meget godt fornøyd med at betjeningen var meget gode i engelsk.
Meget bra nye rom med aircondidtioning, noe som var behagelig i varmen. Dette gjaldt visst ikke alle rommene i vår gruppe Få air-con på alle rom.
God beliggenhet nær kompetansesenter og strand. Liten butikk vegg i vegg. Hyggelig frokostsal. Uvant å få fjernkontrollen til tv utlevert i resepsjonen, irriterende å måtte gå opp på rommet å hente den ved utsjekk når man har det travelt!
Hyggelig betjening. Sentralt. Nære havet. Kun en heis. Mye venting grunnet dette. Kjedelig hvis man bor høyt oppe. Dårlig frokost. Kunne godt vært Bacon og noe mer pålegg å velge mellom. Liten matsal. Kø hvis man ikke spiste tidlig.
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
A good central hotel with excellent staff always willing to help
Very clean, friendly staff, excellent breakfast, good location
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
location not really ... maybe a missing restaurant, bar was closed
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
Car parking arranged well. Good central location.
the staff were very helpful breakfast
Nothing The site says there is a pool, there was a pool but it was not in working condition. I booked this hoter for the pool, the staff did not work with me because I was not happy. I asked for a bed for a child they did not have one in my room. The pictures showed the room as to be great, the room was horribly dirty with stains on the carpent and bedspread.
I did not like fact that on the outside of the building it was advertised as the Oostende Hotel and there was no indication that it was the Royal Astor
The pool availability which is why we picked the hotel for our grandson having stayed there previously. The lack of parking
Nothing The room was very basic and the carpet was badly stained. The general feel about it was 'shabby'. Took breakfast at 0830 hrs and food was cold.
The distance to the sea of less than 100 meters. The hotel stuff at the reception was not very friendly, just formal.
friendly and helpful staff The room furnishings
It was very close to the beach and all the shops were close by too.
I stayed one night and I didn't like it
Excellent location for the seafront and very helpful staff. Ample car parking in underground car park not far away. Recommend upgrading to a room with a view for the few Euros more. none
Closeness to be beach and city center The staff was - given a few exceptions - all but friendly. The rooms were shabby (stains on carpet, run down bathroom)...
The hotel needs full refurbishment, depressing to stay in
The Staff were friendly and the Owner was very nice had a nice chat one night just pleasant
central location, good breakfast, reliable WiFi cramped room,
Conveniently situated near the harbour and restaurants
Cleanliness of the whole Hotel and the location near the "Digue" and the Town-center. Very old, should be redone.
free internet, good choice of food for breakfast
Good breakfast, pleasent staff, clean room, excellent position in the city (in center and near beach).
Size of rooms Smoking in lounge
The breakfastroom was modern and there was a good selection for breakfast and it was tasty. On arrival our room was not ready and very dirty and the interior was very old and could do with modernisation.
very clean rooms and good breakfast - close to centre
Good location near the beaches; quiet. Rooms are a bit small for 2 persons, beds are separate, mattresses a bit too soft.
The staff were very friendly and helpful, breakfast was also very good. The rooms were clean and tidy, with sonsistently hot water at a good pressure for showering. The batch was fairly small which made showering difficult without getting slightly tangled in the shower curtain.
Breakfast buffet was excellent Parking charges at the hotel were extremely expensive
the location, very close to the beach/shops/restaurants & The cleanliness of the hotel
good location friendly staff good sauna stones throw from beach and tram v good japanese restuarant opposite A little pricey for a 3 star
location & friendliness of staff
A bit hard to find, but the location was excellent. Breakfast was terrific and the room comfortable and large.
Good central location, handy for the 300 beer bar across the street, and all at affordable prices.
Excellent location but there was no soap in the bathroom. I had to ask for a hairdryer and ironing board as they come as standard. Breakfast was simple but pleasant enough. The staff were pleasant. My room was stone cold. If the management knew I was coming they could have turned on the radiators. Little details make all the difference. After all it is November.
Well situated for seafront,shopping and restaurants.Bedroom comfortable and good size as was the bathroom.
The view over the Regatta Sorica was wonderful. It was rather like owning a Canaletto!
the location. in the middle of everything and esay to get to. i think it is time for the hotel to have flat screen tv in the room and try and get a few english cable channells.
The rooms clean, staff friendly and helpful, breakfast satisfactory, the hotel located close to the promenade. The hotel is nice and quiet but surrounded by several pubs with life music etc. therefore the area is rather noisy till the small hours. The rooms on the 4th floor are not as good as those shown on web site. Anyway, for money paid and booked at short notice it was reasonable for one night stay..
The breakfast was quite pleasent but simple. Hotel matress was old and very uncomfortable to say the least, I hardly slept because of it. Not firm but very soft and springs pushing upwards. Lights overall in the Hotel were dim but the room is itself was fine. There were no shower but a small bath tub. Window opens & close but cannot lock it open to allow some fresh air to cirulate the room. Tv is old not big enough to view properly from the bed. Will not return there again.
nice and central. it was clean and the family room was great.
Breakfast was quite good Rooms were not clean, internet was not free, some of the lights didn't work, one whole morning without electricity, rooms where by far smaller than shown on the fotos for this price cathegory.
Comfortable and accessible hotel with modern facilities
Late breakfast. Late check-out on Sunday. Close to restaurants and shops. Bedroom quite small.
Friendly staff,comfortable facilities
for the price it was excellent .clean fresh room clean bathroom clean bathroom powerfull shower ,very quiet .breakfast just what i want hot coffee juice rolls ham and chesse
The staff were extremely friendly and helpful. The owners are on-site virtually every day and are very attentive. They offered great sightseeing recommendations and even lent me their personal copy of a Belgium road map when I needed one. The single room was fairly small as expected and the furnishings were basic but functional and comfortable. Great value for money and a good fairly central location - the beach, public transport and restaurants were all within a few blocks. I was able to use free street parking every night from 7 pm to 9 am next to the park approximately one block from the hotel. I would definitely stay there again.
THe whole experience was very nice. Breakfast good, staff helpful
They managed to change me from a smoking room to a non-smoking room during the Carneval weekend, which was great. They put me on a waiting list and surprisingly enough got a late cancellation. They are open 24 hours so you don't need to bring along your keys. I asked for a quiet room, and it was indeed very quiet. The bathroom is a bit odd, but fully functional.
coffee was weak!
relaxed atmosphere, nice friendy staff, good food, location. The double room was way too small, I saw four different double rooms and they were all too small but as I arrived late at night the big doble rooms had already gone.
Nothing in particular The location and the ambience was not good.
The bar was very good at night as the children could play next door. The bar man Patrick was excellent and kept us entertained and was polite and helpful. Also you can't smoke anywhere which is very good and I would stay again for this reason. no
As a regular visitor to this hotel I always find it to be clean and friendly and the staff are always helpful.
A good tourist hotel with very pleasant and helpful staff.The meals were adequate and satisfactory.The room was very comfortable. The weather!!!!
near beach and tram station
We liked the area and the cleanliness of the hotel. We used the hotel as it said that they have a kids play area, they did have a play area but two of the four computer games (ps2) was not working and there was no choice of games, the kids machines was broken, the football game was broken, and the bouncy castle was deflatted every morning. The only lrt down we had about the stay was the kids room and we thing there should be some investment in this area. If the parents can keep the kids occupied and happy whilst at the hotel then the parents are happy....
Nothing I thought this hotel was very poor and not good value for the money.
The location the friendly atmosphere breakfast was very good rooms warm and comfortable every facility easily accesible The hotel bar closed early without any information
Good location in Oostende. Thanks for the flexibility in being able to change the checkout date. The two little beds were not too comfortable. The room was very small.
Pretty much - everything was okay. Not spectacular, not bad - simply okay.
This is the third time we have stayed in the hotel, and will be visiting again in the Summer. The staff are polite, friendly and speak excellent English.
regular stayer at this hotel. 2nd stay this year. Excellent service and the breakfast is better than ever!
The hotel is clean, the staff are very friendly and would recomend them to family and friends, will be going back next year. The hotel is comfortable what ever part you stay in old or new. Nothing
During our stay in the hotel, I liked best the swimming pool and the location. During our stay in the hotel I didn't like that the cleaning woman entered the room without knocking on the door, and the mattresses of the beds.
comfortable bed, (once thick plastic cover removed) parking, good breakfast included in the cost, comedy retro decor rotten floorboard, having to pay deposit for tv remote, smell of burning when tv switched on, problems in opening windows
frendly, proffesional aproach no
I found the on-site parking very good, it is underground and you need card access - which made me feel safe about leaving the car there. A local driver crashed into my car outside the hotel, and the hotel staff were very helpful to translate and contact the police. Food was ok (not amazing, but good). Swiming pool is nice. Location is 2min to the sea or 5min to the centre shopping area. The rooms could do with some renovation (cracks in the pain in the corridor), then again we were in the smoking area, the non-smoking area of the hotel was good.
Very friendly and helpful staff. Nothing
We were upgraded to what seemed a more appropriate family room when we discovered our toilet didn't flush. I might not have given such a good review had we stayed in the significantly smaller room. The second room was nicely spacious and extremely well located. The day staff was very helpful and accommodating. The breakfast was included and had more and better variety than the breakfasts we paid extra for. I didn't like that we were put into a very small room at first with a broken toilet, or that because we didn't include a note requesting a child cot we weren't going to receive one. They redeemed themselves though by finding us a cot for the last night.
its place is strategic to visit the city of Oostende, the price is also very good according to the service
Not happy that the fire alarm went off and was later to be found out that it was a false alarm.no one came around to inform the remaining people who were making there way out that it was a false alarm!
The Hotel had a very good Breakfast with alot of choice for everyone: The Location for the Hotel was ideal for Shopping & Eating out. The Hotel is not far from the beach front & railway station. The Shower & Bath was rank. The hotel decor was poor and needed a paint up. Parking was terrible.
the location is spot on for bars, shops and the market, the room was clean to reasonable standard. situated on a pedestrian street is awkward for unloading bags etc, unless you're really lucky there is no view as the Hotel is terraced, the floorboards in the room creak when somone walks through the hallway. the bar is unwelcoming.
Staff very friendly, helpful. Breakfast very good. Value for money. Bedlinen very clean. A shock to be told cash only accepted on check in. Bathrooms in need of updating.
Good location The hotel smelled bad, the room was exremely small, with one window facing a bank of airconditioners on a wall opposite the window (no view). The room was dirty, with food from a previous guest still under the bed and lots of dust still stuck in corners. You only get one hotel room key. The walls are extremely thin and we were awoken several times fby other guests that opened their doors, and the doors to the hallway where we stayed. On top of that, it rained, so all in all we aren't happy at all about our stay.
Cood location, good price:-), A little bit noisy, small room.
It is very central, close to the beach and shops. Hotel staff are very polite. Decent sized room. It could do with some renovation, fresh coat of paint, carpets etc.
The price, location and facilities
Noisy room (building work outside) was replaced by more adequate room Helpful hotel people, whatever the matter 2Nd room got had shower only, at the same price as room with bath Payment by cb upfront, at arrival.
This ws our 2nd timeto stay at this hotel and the owner was as friendly and helpful as ever. Breakfast fantastic
Really comfortable and staff excellent as was the beakfast.Would recommend the hotel.
Excellent breakfasts, good Internet connection, convinient location in the city and and in general very good service I don't remember such things
Very friendly, conveniently situated, great breakfast, would stay again
Very friendly staff and excellent location
the friendliness of the staff nope
Very friendly staff. Breakfast was excellent with a vast choice, all tastes catered for. We ordered double room - but ended up with two single beds!!! Not good for romantic weekend!
Friendly staff, excellent breakfast, good rooms, great location - quiet side street but within easy walking distance (less than 5 mins) to the shops, restaurants, park and beach. The Hofkamers also had something which is a bit of a rarity in many hotels - a double room with TWO comfortable seats in it!!
Staff very welcoming and friendly. Great hospitality. Nice family atmosphere. Would definitely stay there again. Room for single person a bit on the small side. Would have like tea/coffee making facilities in room.
Smart hotel, modern decor No door on bathroom, no hot water in morning. Manager denied this but it was true.
Great staff! Rooms are getting cleaned about noon so they won't wake you up in the morning. Took like 1 minute to get to the stores and 2 minutes to get to the beach. Two single beds that have just been moved together. Advise: If you go there as couple you should definatly take at least 2 belts with you to keep the beds stucked together ;-) No door between room and restroom....
- Nice small hotel, central location, fresh calm black&white design - nice bath long enough for medium tall person - breakfast very basic, I would expect more from the term "buffet breakfast" - absence of the door in the toilet&bathroom was very strange to me
Delicious breakfast !
The location, interior design. There was no door between the room and the bathroom and the toilet was facing the window in the room! it is quite strange. I would put at least some curtain there.
The actual hotel room furnishings were OK , although Bathroom was poor and the air conditioning needed serviceing as it smelt of stagnent water when used. We were told by the manager that it had been used all summer and needed servicing!!!! The reception staff were very unhelpful, all corridors were dark and unlit to the point of being dangerous. Opposite the hotel, within 20 metres were building works, with builders dropping things into a metal skip at 7AM, next to your bedroom window. The window had to be open due to Air conditioning not working. Not sure how this hotel is rated 4 star, as its the worst 4 star I have ever stayed in.
it was in an ideal location for shops and bars
Nice location, fair price-quality relation Bathroom, no parking closeby
Location Lack of WIFI anywhere in room
Comfortable bed and pillows, flat screen TV, great shower, good breakfast No kettle and condiments in the room
Very central to the town Noisy even on the 7th floor (at the front). Must book back room next time.
The Staff at your Hotel were really Friendly even though we have been to Ostend many times and in different hotel's we will certainly recommend the Acess Hotel and we will diffently use your hotel again as it was one of the friendlyest hotels we have stayed in Ostend .A big thank you to you all for making our few days there even more special
Gentleman on reception was helpful when the oxygen delivered for my brother did not work correctly he rang the people concerned and they arranged to visit the hotel that evening and sort out the problem We all three of us felt that this hotel was not worthy of its 4 stars, very small bar lounge, no apparent room service, only able to eat in the restaurant if meals ordered in the morning for the evening from a set menu with little or no choice, did not appear to do bar snacks, as no information was availbe in the hotel info leaflet in room
Good breakfast and breakfast room; friendly staff Our streetside room was rather noisy into early evening hours. At 6.30 Sunday morning some revelers were shouting and singing all along the street for not quite 30 minutes. Had to leave windows open for air.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
In central position near beach and centre
Location Small bedroom
We woke up at 9.00 to have a breakfast, but there was not thing to eat anymore: no croissants, no fruits, no hot stuffs ... wa had to wait 15min for bread ...
nice and well equip , although small, but new furniture and can find the good use of it. good location, opposite to a oostende ship and close to train station. nice breakfast, which can offer champaign, which out of surprise. the condition is very wam , maybe the global warming ,isn't it?
Extermely helpful, English speakig reception staff. Good location for harbour and town centre (not so for casino, for those who want to visit it). We had a very quiet room (4th floor). Very convenient road access from Brussels motorway. Good breakfast, good, not cheap, evening meal. Expensive, not security managed, open air hotel car park - a bit, but only a bit, of a rip-off.
Cheap hotel-best location-spotless comfy rooms
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
No tea making facilities in room
Very friendly and welcoming, ideal position in Ostend
Excellent position close to beach and town centre.
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
clean hotel top to bottom + very good staff no air conditioning charge for use of room safe
breakfast and the swimming pool No, but a couple of details would have made it even better
Ik vond de locatie heel handig. Ik lag op kamer 3040 , tot mijn spijt vlak naast de nogal rumoerige lift. Wanneer dan 's nachts klanten binnenkwamen was dit goed merkbaar aan de dichtvallende deur beneden en de geluiden van de lift. Ik had deze korte werkonderbreking geplant om even kunnen uit te rusten, dit is helaas mislukt. Ik vind het ook niet meer van deze tijd om 4€ per uur te vragen voor 'n internet verbinding. Het ontbijt was niet slecht maar ook niet uitbundig. Ik heb bv 's morgens geen spek kunnen vinden, toch nog altijd een klassieker dacht ik. Ook van het onbedekte 'prepare' vlees werd ik niet vrolijk.
a clean and pleasant hotel with a good bar
Location to the Town, Cleanliness, Selection of Breakfast Items. Nothing to Comment.
The location is nice. The second day no additional toilet paper was given . We ran out.
staff very friendly and helpful. Breakfast could have been more choice, ie cooked bacon,beans etc. cost of hotel parking
the staff were friendly and helpful at all times I felt to be made at home during my stay here the facilities were clean and up to date my room was kept clean throughout my stay I was not happy that the sauna and steam bath were advertised as part of the hotel facilities not listed as chargeable.....eight euros per person per hour....not proper...not fair!
Friendly helpful staff, good breakfast menu, bar open 24 hours We wanted to use the sauna and steam room, the information in the hotel room did not say that you needed to reserve it in advance in order for it to heat up, so we were unable to use it when we wanted to
Good, flexible staff. Cooperative with changes in booking breakfast relative simple, however sufficient
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
Location Needs refurbishing badly.
sea view hotel staff
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.