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Location; pool and terrace; on site parking (at a cost) Room was dark and over-priced; restaurant prices high;
too much/ too expensive/ lacks charm
The hotel staff was excellent, very friendly, polite and helpful. The service was also excellent. The breakfast buffet was very good. The hotel was charming and so was its location. A truly lovely place! Although the hotel and its facilities were very good, some of the rooms definitely need refurbishing, especially the bathrooms.
Excellent food and wine. Beautiful location. Hotel is a bit tired. Spa was not particulary impressive either.
beautiful location very quite
The beds and pillows were extremely comfortable. Bathroom was modern and very well equipped. Everything was meticulously clean. Breakfast was delicious. Hard to find. Room was extremely small for the price we paid. Asked for room with lake view, but had to stand out on the very small balcony and lean over to really see the lake. Parking was extremely tight -- we worried about someone damaging our rental car. Staff seemed a bit indifferent.
Food and helpful staff Staff was unclear about whether or not service was included. [Service was included so it looked like staff was trying to increase their gratuities. Two of three rooms had some plumbing /electrical problems.
Nice hotel to relax and enjoy a small lakeside town. Nothing
Great location with stunning views
Liked the classical decor and minimalist arrangement of the rooms. We had a beautiful lake view from the room.
Comfortable bed; good-sized bathroom with great shower; unbelievable breakfasts - the most variety I have ever seen! Nothing
The hotel was clean and the breakfast was very good The walk back up from the central square. There are no footpaths, therefore late at night it can be dodgy.
Very comfortable, great breakfast, close to train station.
Reception team is really kind
the breakfast was execelent, there was a good variety of food. the hotel has a good restorant at the sity, "Olina", recommended to visit
for italy excellent breakfast , accomodation ok friendly staff no complaints , only thing ; maybe lakeview only from the toprooms
A clean, functional and spartan room.Breakfast was excellent and the restaurant they hotel suggested was also very good. Could not get wi fi to work at al with my netbook (nor could other guests)l but could use the hotel computer.
Excellent variety of local produce available every morning for breakfast.The staff were all very friendly and helpfull. The free coffee and cakes was a thoughtful and well used facility. Having to pay for parking at the hotel was poor particularly staying for a week.
Service and breakfast The rooms were not excellent. Furniture on the veranda a little broken, would be nice with a good sitting chair in the room for reading.
Superb breakfast facilities - biggest selection ever seen! Hotel's restaurant in Orta was also superb.
Position overlooking Lake Orta, Island of Orta and Orta San Guilio itself. A very family run hotel with attentive staff which always makes a holiday memorable.
The owners were very helpful,the staff very good(gave us hot water for tea making -wish Europeans would include this service).Sadly the lovely pool could not be used as it rained.
The situation overlooking the lake, the quality of the internal maintenance and decoration, and the fact that we didn't have to put up with anybody else's taste in pictures on the walls of our room. Nothing except that, in the five days we stayed there, we didn't get to see the sun even once!
the view from our balcony was magnificent..a great place to stay while visiting Orta
The owners were incredibly helpful and were completely welcoming. There was not one question they couldn't answer. This hotel is definitely international as well. The owner speaks English, Italian, FGrench and German fluently. I would most definitely stay here again!!
Lovely location, beautifully decorated, clean as could be, a wonderful breakfast, good beds...and totally charming!
Location- adjacent to the town square, on the lake. Restaurant- very good food at reasonable prices overlooking the lake. Room- average size but a small balcony and a view of the lake. Sun decks on 2 floors overlooking the lake You have to pay for WiFi and it only works near the lobby. At breakfast, you have to pay extra for eggs and a refill on hot drinks. Though you can swim in the lake from the hotel, the access was poor.
A stunning piece of architecture with a real wow factor. Posh without being pretentious. We were told that the very expensive restaurant catered for vegetarians when in reality they tolerated them only. Had a very disappointing main course as part of an otherwise lovely meal.
The Villa Crespi is an architectural masterpiece and a joy to stay at. Sop well appointed and comfortable Slightly too laid back at times so that they took the eye off the needs of the client and a bit pompous in the restaurant
We found Micheal very helpful, warm and friendly. The rooms were nice, the location is fabulous. The reception staff were very helpful and friendly.The food was delicious. A part from the lovely smiley girl at breakfast time, we felt the staff in the restaurant were rather surly and not very approachable compared to other michelain starred restaurants we have been to.
Very elegant and comfortable hotel. Excellent breakfast. Hotel is situated ca 10 minutes walking far from the village.
Location of hotel; room was adequate but had a fantastic shower Hotel was very noisy; breakfast was poor; struggled to get an iron, when we did get one, they didn't have an ironing board to go with it. Hotel did not have its own reception - this was based in a separate building - therefore there was rarely any staff around if you needed anything
Wonderful location overlooking the square and lake, incredible selection of food at the breakfast buffet, rooms spacious and staff very friendly and helpful. Showers are a bit overly modern and tended to leak water into room if not careful.
The shower and the amazing view from the balcony. Shower needed a better/ deeper tray to collect the water.
The proximity to the square and the lake was fantastic. I loved the views from our loft room. Apart from the breakfast staff the hotel staff were very nice, friendly and helpful. Unfortunatley i didn't like the breakfast staff. They were not very friendly. I tried to order a cooked breakfast but it was inedible as it wasn't anywhere near cooked. New breakfast staff who actually like their jobs will only enhance the hotel.
Interesting design elements, nice location, except for the comment below. The lady who greeted us and checked us in was charming, but the man who was setting up the breakfast was rude. Difficult to get to. Only window opened on to the main square right above the most popular bar in town. Very noisey late at night, even though it was a Thursday.
Reception, restaurant staff excellent. Breakfast truly international, and generous. Bed not exactly comfortable. Cleaning staff cleaned well but forgot to replace towels and other things in the room. Had a free bar fridge but it remained empty the entire time. Powdered milk only for your tea and coffee. However location is excellent. The associated restaurant Hotel Olina was the best restaurant we ate in. Very nice front of house and restaurant staff work hard to ensure you are well nourished. Great food. Easy walking access to lake and village. Remember to leave your car at entrance to village and take the free train down the hill. Or if you are travelling light you can stroll into town very beautiful location. The 'free' bar fridge which was empty ;-). Lack of UHT or fresh milk in room for a cup of tea. Both of which I asked about but was not followed up on.
Incredible breakfast, nice view It should have clear guidance for the method of transport to the hotel from the train station and clear indication to where to check in
The hotel stuff were very friendly and helpful.The location of the hotel was a right side of the old Piazza. We had difficulties in access to the hotel by our car. The access street was very narrow with a lot of people during summer time. You have to go thought the street for unloading your luggage and drive back the street to designated parking lot where was far from the hotel. And you have to do the same things again when you leave. Addition to this, the reception of the hotel is apart from the hotel building. With my poor Italian, I could not understand where the reception was.
It was right on the lake. This wasn't like a hotel more but more like a block of apartments. Noisy ones with paper thin walls. The floor was made entirely of rough concrete and we had a young baby crawling around. He cut his toes on the floor. The cot provided was a travel cot and broken on one side and the mattress was so thin we had to layer it with several blankets for the babys comfort.
The location, view and the funky room Bed low and no reading light