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Room had a fridge n microwave which are always appreciated. Nice pool n nice staff. The place had a off odor. Not terrible but not good. I bought some febreeze n nuked the room n hallway a couple times while there.
The rooms are great, spacious, very comfortable beds and bedding. Location is right down the street from Universal. The breakfast is also top notch. Parking is kinda tough because a lot of folks don't adhere to the 1 car per room rule. But the front staff and security are very friendly and helpful in trying to help with this.
I liked the location, and the price. This hotel is showing it's age. Elevators are slow, and noisy. My grandson wanted to swim in the pool, Monday morning, but it was dirty, full of duck feces, and I would not let him. I checked out at 10:00 am, in time to see the hotel's pool guy show up.
Pretty environment Not a single breakfast.
We decided to stay one extra night and made the arrangements the night before directly with the hotel. However on the next day at about 4:40pm we had to leave, and asked the hotel manager if we could get charged only 50%. She said it was not possible. That was surprising considering check-in is usually at 4pm and they could have easily charged us 50% of the rate from the night before or 50% of the rate of the extra night that we did not end up staying, yet paying full rate.
Excellent value !!
Nice staff Iffy restaurant
the view the courtisy
The toilet broke 3 times. Shouldn't have to worry about that when you pay almost $200 to stay there. Just wanted to relax.
The building looked nice and new but there's rooms were anything but... The staff was really nice. The beds were pretty small
Close Access to all attractions The daily $4.50 charge should be more transparent. Was not on website and was not sure why it was mandatory. If everyone has to pay it then include it as part of the room price.
I liked the that it was in a location where there were a lot of things to do close. Also, the manager jnesa was attentive and understanding to my not so good experience. One of the staff members, From the name he had on his badge was Orlando,but it also said Music under that name, was not the most pleasant when I arrived. Then, our room had the toilet broken so we had to call the office that same night we arrived twice and it still was broken because the toilet chain inside kept falling, the phone inside the room wasn't working, they brought another one and it still the connection wasn't working at all, there were roaches in the room, the walls had a couple of dents and cracks, when I went to press "sleep" on the tv's control, instead of setting up the sleep mode, it would take me to an adult channel which I did not want to even see that, the beds were small and the door in the bathroom would be so close to the toilet that would rub my legs when I had to close it.
Pool is nice, great location There are two buildings; one is new and the other is in desperate need of updating. Sink handle fell of whilr washing my hands. Maintenance came in and put it back on telling me not to move it so much. There is no fan in the bathroom and parts of the celing and starting to come off. The AC unit is also extremely loud and does not cool the room. Be sure to request the new building cause the old one is terrible.
Awesome location close to shops and restaurants, not very far from Disney either. Breakfast was bad, it was not a continental breakfast. It seems the only thing available were waffles. The room seem old and dirty. They don't change towels due to being "green"
really close to Universal and Wet and Wild only one shuttle to Universal
Front desk staff was not very friendly, and rooms were dirty, but the worst thing was the bedbugs we found in both of our beds our second night there. We were moved to another room a few doors down in the middle of the night without even an apology from the staff. I brought it up to the front desk staff the next day and was completely blown off. I sent an email and the response was "Guest complaint. Have a wonderful day!" This hotel clearly has no interest in the well-being or comfort of it's guests. With so many other hotel options in Orlando, stay far, far away from this one!!
My spouse felt something bite her while in bed. Yes it was a bed bug! I killed it and showed them pictures taken from my cell phone. I left it laying dead on the pillow. They denied that they saw it for two days , then said they would refund my credit card.
There's a nice new section and an old section of the hotel. We were unaware of the that; our room was in the old section. The old section was more like a midrange motel than a hotel. Still a great deal for the price we payed
Almost everything Elevators accessibility with the card
Central location, beautiful lobby, cleaning staff was very friendly Chick in counter person was not at all friendly. Took him about 45 minutes to find our reservation, didn't acknoledge our long wait, didn't check back with us to tell us it was taking him long, and gave us an attitude as if it were our fault he couldn't find the reservation.
The room smelled so bad and the sheets were not clean Bad hotel
The location was probably our favourite Wasting the bars of soap every time the staff came into clean our room
Ubicacion muy buena, buen servicio es recomendable para pasar vacaciones y visitarar los parques pq Queda cerca de los diferentes atracciones. Deben incluir en el desayuno más obciones.
Dirty hotel room, mold in shower and bathroom ceiling, carpets were stained, half the light bulbs in room were out. Ice machine was empty.
MA Should have ale included in happy hour at bar
Clean. No noise. Asked for towels and they were brought up in less than fifteen minutes. Decent beds. Completely updated. Friendly staff. Private parking with security. Nothing
This isn't the first time we stayed here. love the shogun restaurant it's always a great time and great food. unfortunately the housekeeping staff does not obey the 11 o'clock checkout time we went to breakfast at the hotel and we came back all of our stuff Was thrown away even putting do not disturb sign up dod not stop the staff from going in our room way before checkout and emptying our liquor bottle and throwing away our food on the fridge and items we had gotten from universal that was on the table and nightstand. Also so not waste your money at the bar. I drink very often and can guarantee you their alcohol is water downed. We w took shots and didn't feel anything. We bought a bottle at the store on premise and that was what the housekeeping threw away. The sushi bar was excellent fresh and yummy.
customer service was excellent and very friendly
facilities were good, food is good and rooms are well appointed. Cabs and Uber do not know the location and are often confused and can't find it.
The whole family love it,super clean and closed of everything,look forward stay there again!!
They took our reservation and our payment and confirmed it only to be told they overbooked and we had no room when we arrived. Too bad, I had stayed at a Rosen before and really liked it. Will never take the chance again.
1. the location (close to Universal Parks and surrounded by many restaurants and shopping plazas) 2. all of the staffs (friendly yet professional) Sometimes housekeeping would forget to fill toilet paper/kleenex etc. Overall cleanliness was just okay, some spots didn't seem clean (inside and outside of the rooms) The layout of the room was not very comfortable.
We walked to Universal Studios each day. We were close to restaurants and stores. We took the shuttle back to the hotel each day.
The Receptionist at the front desk were very nice and very knowledgeable about the area and the check in was very quick and painless.
Nice hotel friendly staff clean. good location. Quiet
The magazine article about Rosen. The bed wasn't the most comfortable..
EVERYTHING ABOUT MY STAY WAS PRFECT! I LOVED IT!!
With free parking and scheduled theme park transfers I didn't have to worry about the car. Also in walking distance to many eating choices on international drive. Late check in 16:00 and early check-out 10:00 feel like only have room for a short time.
I LIKE THE SETTING IN THE ROOMS, IT WAS NICE TO HAVE THE SECOND BATHROOM FOR THE FAMILY.
Good staff, very helpfull. The suite is extremely comfortable Good for people with car, otherwise you need taxi to go everywhere as it seems to be kind of far away from many attractions (Hollywood Universal Studios, and Disney. If you need a cab, you should call the front desk 30 minutes in advance because it take them forever to do so. I used to wait 45 minutes every time to get a cab!!! The wireless was not that fast though I paid $50 for my whole stay (1 week).
I liked the location, nice property and pool . Comfy beds. I didn't like the timeshare representatives, I told them when I arrived I wasn't interested. Then the next morning my phone is ringing at 8:30 a.m. asking me when I would want to do lunch or breakfast!? Wtf? what ignorant a**holes! I did visit them in person and made my self clear. Other than that, no coffee in the room, and the maid only came to clean once of my 3 nights.
I loved our room. It made me feel like I was at my own house. Nice resort and things to do. Loved it!!! I loved the view of the water and attractions from my room on the 11th floor. In the second room, I'd suggest another size bed than the twin beds. Maybe a full or queen size if you can't do a king in there too.
It's close to everything - i-drive stops, 15 min walk to Universal and has free shuttle to Disney. The rooms are perfect for a family with a tv in each bedroom and the living area. The staff are completely unhelpful and will not give you any information unless it involves you buying something from them like timeshares or park tickets. For example on my first day I asked about the shuttle to Epcot, I was told I had missed it and that was it. I asked for a schedule and found out there was another bus an hour later.
The deluxe 2 bedroom condo was great for 4 guests. It had all the amenities we needed. The rooms are a bit dated, but very clean. We were on the 19th floor with an awesome view, and had very easy access to the universal theme parks. The catch with the lower price listing on this booking was having to sit through a 4 hour timeshare presentation of West Gate. This was a bit disappointing since we ended up loosing half of a day of a 5 day family trip on something we were adament on not purchasing. Once all was said and done we had to improvise to complete the rest of our day, since it was to late to get a start on the activities we had actually planned for.
location Was not impressed that we had to listen to timeshare options...also felt cheated that they couldnt offer us the 100 dollars off our park tickets as we residents of the hotel,
The hotel was in an excellent location!!
The first room they gave us smelled like someone had thrown up in the room and the floor hadn't been vacuumed. We asked for another room. It was clean, but both double beds were sagging and old. Towel rack was rusty and barely hanging onto the wall. The hotel was older and not well kept. Worst shower head I've ever seen! My daughter found a deal on for $41 per night. We would have rather paid more and been somewhere else.
Bathroom was clean Bathroom was clean but when you come out just felt like taking another bath because the room wasn't nice at all
I like the access to the pool the first thing I do in the morning is hoping in the pool just perfect It has been my third time staying there but it has changedone so what from behind. All the rooms should be renovated
Nothing. Left after less than two hours. The room was absolutely disgusting and shady. The property is not safe. The bed sheets and blankets were covered with stains and I'm pretty sure there were probably bed bugs. The locks/doors were sketchy, the lighting flickered on and off the entire time I was there. Staff was rude, unfriendly and slow. After an hour, the bathroom ceiling started leaking so badly that we filled three trash bins with the water. Called maintenance/front desk multiple times and didn't get any help. Finally we just grabbed all our things, went to the front desk and checked out. TLDR; gross. Stains. Rain from the shower above. Lazy/unhelpful staff.
I felt unsafe in this area. Loud music and cars. Strangers that were not hotel guests were wandering around the facility late at night. It was a terrible experience, and I canceled my reservation the next day.
In fact if there is lower than this rate I will give it . It is dirty, stinky, bed and towels have stains. The air-condition has a bad smell. They charge extra money for service!!! it overall not recommended for single or family. The service is bad. The room paint has stains. The bed is not comfortable. The bath if dirty. No soup in the bath, and when I ask they said that there is ???
We came in late on Thursday before New Years. The lobby looked clean to me and I was tired so I just got our room key. We had a 2nd floor room all the way around which was fine. Once opening the door it was all gown hill from there. There was a smell when we walked in. The ceiling was peeling. The towels had been washed so many times they felt like sand paper. The sheets had staines so we slept in out clothes. The next morning I asked for more towels as we only got 2. We were left with the same dirty sheets. The TV did not work at all. The mattress springs were so cheap you heard them when turning in bed. But it was with in 5 to 6 minutes or universal and about 10 to Disney. Stay away from this hotel. To top it off got some kind of Bug bit that is spreading.
Dirty outsite the building. Did not like anything
Nothing at all The carpets were ripped and dusty and stains all over the place. The ceilings were also stained and basically falling apart. The entire room had a rancid odor of urine that could not be ignored and the bathroom was basically a dungeon. I have stayed in hotels that were not rated the best before and they have been manageable but this rooom was so bad that me and my girlfriend had to look at the room for five minutes and then immediately check out and cancel our reservation. DO NOT STAY HERE!!!!!
Closeness to attractions no Nothing
The staff assigned my room to someone else then somebody walked in my room while i waa watching tv
Hidden fees!! Outdated rooms with torn up carpet and a broken shower with blood in it!! One washcloth!!
positivt: meget sentralt, lett å finne, lett å parkere, tilgang internett ( wlan i resepsjonen) rent deilig basseng, rent rom (så ingen kakkerlakker overhode), frokost inkludert.Relativt rolig, Billig! negativt: Er man sent ute til frokosten kan det bli trangt. Mye spansk og russisktalende gjester og ansatte .(er vi egentlig i usa?) Kun en vaskemaskin tilgjengelig . Konklusjon: Veldig greit billighotell men ikke forvent noen ekstra luxus.
helt utmerket, flott og servicvennlig personell, Helt grei frokost, supert basseng. Vi kommer tilbake om 1 til 2 år. slitte bad, de burde vært renovert
Hotellet lå sentral i orlando, nært internasjonal drive og universal studios. Bør oppgraderes. Slitent!
Nærheten til opplevelsesparker, lett å komme til restauranter alt i passelig gåavstand og bassenget til hotellet Mer pålegg til frokosten og grovere brød.
The location was fantastic. It was really close to Universal Studios, walking distance. And the staff we encountered were very friendly. The beds were horribly uncomfortable. The room did not smell good and the pillows and sheets were very cheap.
It's close to I-Drive and Universal. Easily accessible. I was put in a smoking room initially. The room was small and the cigarette odor really permeated the whole room. To add to that, there were cigarette ashes on the toilet. Wait, was the room even cleaned? I asked to move to a non-smoking room and the front desk obliged. I opened the door to the new room and was immediately hit with a strong musty smell. Went back down to the desk to cancel my reservation. There are SO many other hotels in that area for a comparable price. It doesn't make sense to settle for something that poor.
Pool bathroom was the worst kept I have seen. Feces all over the place
nothing at all We have to leave the first night and find another hotel because we found cockroach in the bed, in the bath and everywhere. Apart from that the bed sheets were broken with holes and spots. Very horrible experience. Please dont go to this hotel
It wasn't as loud as I expected it to be. There was nice and friendly staff. A "do not disturb" sign was not provided.
Extremely close to Universal Studios Budget-friendly No amenities such as a shampoo Hot in halls and elevator Slow elevator Small rooms
This motel 6 is surprisingly Clean and modern great value for the price No hair dryer. Room was small. The WiFi cost extra and it wasn't very good.
Nothing don't waste your mney Stains on the floor and bed spread... Torn box spring... The room was small and dirty. I asked them to replace the boxspring that had tear over four feet long... They just covered it with a fitted sheet. Not good at all!!!!
This is a nice budget motel. It was clean and the stuff was friendly. I used this hotel to go to the Kennedy Space Center. There is a bus connection availalable which stops at the nearby Sheraton hotel. But you have to book this in advance.
It was decent. Love the location. Nice friendly staff. Great customer service and was accommodating on my specific request. Overall good experience. Having to pay for wifi
Price and cleanliness The smokey dirty smell in the hallway and the small room compared to the competitors