The finishes are terrific and the artwork is a very nice touch. The staff was very courteous.
Great hotel! Wonderful staff! Very good food! An overall excellent experience!
It was nice having the opportunity in the evening to "escape" from the Mickey Mouse atmosphere and to enjoy downtown Orlando. The food at the restaurant is quite good for international standards. The staff at the restaurant is very kind but not fully professional.
CLEAN STAFF FABULOUS TOOK CARE OF NOISE VERY QUICKLY, IMPRESSIVE! Everyone in the group agreed the beds were horrible. Appeared comfy but we all had aching backs... OVERPRICED!!! ROOM SERVICE PRICE RIDICULOUS! No place to get anything we might have forgotten to pack. No little gift shoppe for little stuff... We heard from others in our party the buffet was lousy, so we skipped it although we prepaid for 2 days...
Decor, staff efficiency, central location, staff friendlyness, unique atmosphere No
the room was beautiful the fire dept outside my window
The location was very good, steps away from park and lake and downtown businesses. Room was very comfortable, clean and nice. Sunday breakfast was good as well. Unfortunately: - Check in time (4 pm) was not good for us .. we had to wait an hour after a 4 hour trip to Orlando ... Kayak did not provide check in/check out time in their email confirmation. - Hotel check-in staff did not explain what hotel had to offer. - Pillows were subpar. - Woken at 3 am by guests yelling at each other in atrium from one floor to another ... not hotel security nor staff present to quiet down the incident .. this happened for approximately 15-20 minutes.
I only stopped in for a night, so I didn't get to test out the amenities. The lobby was spacious and modern with a well-equipped bar and plenty of seating for all group sizes. The room was spacious with the living room separate from the bedroom, both containing a tv. Everything was clean and the beds were comfy. It had decent wifi speeds. Parking will cost you an extra $30, as there is no lot, only valet. You could also go to the parking garage down the street or pay a meter. For a higher-end hotel, it's a bit behind the time on the in-room entertainment system. there's no smartphone integration on anything. No kind of tv apps or ways to get online content, just basic cable. Other than that, just a couple of minor things like having 6 servings of coffee and 2 sugar packets and nothing to stir the coffee with. Nothing major.
Walking distance to all the downtown bars