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Charmerende gammeldags "Grand Hotel" med flott beliggenhet og super service.
Et fantastisk hotell med atmosfære
Omni Parker er et greitt sentrumsnært hotell, dog med de utfordringer dette innebærer. Hotellet virket, tiltross for at det var nyoppusset, svært gammeldags
We could not use the outdoor area due to an event and we were not informed until we got there
Convenient location, very pretty and clean hotel. We had a nice view of the harbor. We had a four-night stay and had to get new room keys 6 times. Housekeeping did not come to our room the day after our arrival. There is no convenience store in hotel. Otherwise it was a great hotel.
Location, rooms were beautiful, clean Noisy!! Late night noise from younger people coming back from bars.
I liked the comfort of the bed and the view of the city. I did not like the staff. Bad customer service and do not know how to handle problems in a professional manner. Need more ppl working the front desk, there was a wait to check in.
Style and general vibe of the hotel. Clean and extremely comfortable rooms. No included coffee/breakfast
Helpful staff, great location Rooftop pool/bar was noisy late at night; would have liked to have known about it in advance
The employees were excellent and the room super nice and very clean The only thing that was a little tough was being in the room next to the elevator cause we could hear it always
Clean and comfortable I did not like that, $300 was held on my credit card for "incidentals" without any notice of this policy. Bad business!!!!!
Clean, modern decor, bath utilities were excellent. Parking cost was too much. Should offer a discount on parking for people who are staying at the hotel.
Location is ideal! You can easily walk to all the major attractions in Boston. It would have been nice to have a refrigerator in the room.
Nice hotel-good location - clean rooms and white bedding, which I love Valet parking is over $50/night which seems way high
Nice lobby, but this hotel needs a major amount of work! Problems: 1) TVs are analog, which means there is no resolution at all. Very blurry. Like 1998 TVs. Shocking at a so-called 4-star hotel. 2) Air conditioners that are so loud it sounded like we had a 747 revving outside our room. We couldn't adjust the AC except to two temperatures: 68 and 74. 3) No mirror in the room. 4) No refrigerator or mini-bar in the room. 5) No blow dryer. 6) Waited 15 minutes for an elevator, then couldn't get on it was so crowded. 7) Rude, arrogant staff except for Serena, and the day GM, who tried to help but wasn't around to do much until it was too late. Don't stay here. There is so much better around!
Dirty, old and can hear through the wall Never again
Great location Every hotel has a bad room. I got it this time- ripped carpet, stains on the wall, broken furniture, barely warm water, no internet and a $17.00 resort fee. Luxury maybe 15 years ago now very sad.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
The lobby The rooms are HORRIBLE! The exterior and l lobby are wonderful. The room--especially for the cost--is disgusting.
The bed was comfortable. The water came out brown. There was no bottled water in the room. The room was old and tired.
Room was small
For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.
the rooms are very old and pips were making so much noise i could not get an hour of sleep
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
Trash in the room on the floor on arrival...
Close to restaurants and shops Rooms are very small. Staff was not very friendly. Horrible check in process.
We stayed the weekend and it was really loud. Different groups of people were really loud in the hallways literally ALL night. It was like you were part of a spring break scene all over again.
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty
The level of service was excellant. The location was great. The room and view was excellant as well
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
Room Services, good people
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
great room, location drinks in bar were very expensive
The proximity to the park was ideal for my 12 year old golden retriever. She loved all the attention she received in the lobby. The staff were very friendly and accommodating even during the holiday crush. Highly recommended.
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
Great location, comfortable,clean
The staff is wonderful. Everyone is very friendly and helpful. The room was clean, quiet, and very comfortable. We got a mini-suite, which was great for having friends over. The pool was refreshing and well-run. Good food. Near boating on the Charles River. Nice grounds. Easy access from highway. Paying for wifi access. Food is pricey.
Comfortable bed, clean room & bath, quiet
the staff was amazing form front desk to hospitality and I felt very comfortable there. you could hear the neighbors outside and through the bathroom vents
Clean room, comfortable bed, nice shower. They charge for WiFi in your room and we were charged for the breakfast buffet, even though our online booking through Kayak claimed the buffet was included in the room rate.
Vue from the room. Staff is great. Parking is available. Not much really.
Great check in staff! Very personable. Room nice , comfortable bed:) Bedt room service. Lobster roll was superb! Especially the food !
Super comfy bed. Very clean. parking fee of 9$ especially that the hotel is only accessible by car.
Clean and comfortable. Just outside of downtown. In close proximity to food and other daily needs.
Dinner table in restaurant had a nice view of river Given the price of hotel $300 for one night and the suburban location expected more. Room, 466 was an extraordinary ling walk from lobby. The hotel is poorly designed. Nothing was free. Had to pay $11 for the internet, no free coffee or hot water in the lobby. Housekeeper was knocking on our door at 8:30 in the morning then opened the door when we didn't respond soon enough. They leave an envelope in the room to remind you to tip housekeeper. I generally don't stay at Marriots so maybe they do this everywhere. The fan in the bathroom didn't work. Seems like this is something the housekeeper should notice and report. Would not stay here again.
Where's the free internet?? Try to log in and there's a charge of $12.99. Cheeping out and false advertising is not the way to acquire repeat customers, Very upsetting!
After a 13 hour drive I would've slept on a cardboard box but what I got was heaven! The staff was beyond nice & very personable. The girl that check me in asked what I wanted in a room. Didn't demand or just give me a room. Made my first trip to Boston the best & set the bar extremely high. Would have been nice to have a guide to what was around the hotel. Being from out of state my wife & I had no clue what was around the hotel without having to do some investigation. Also, having to pay for wifi was a tad annoying.
It was reasonable The first floor rooms were very musty smelling and damp.
The price and location was excellent. It was very convenient for my business trip. It was very clean and comfortable. Fitness room was very small. sometimes had to wait or come back to use a machine in the morning.
Water Dispenser is good idea. Shampoo and Conditioner should be separated.
Convenience, facilities, cleanliness and friendly staff
This is a nice centrally located hotel with a nice room, including plasma, free wireless internet and great food options for delivery. Definetely a good accommodation for boston - walking distance for everything. The gym was closed.
lack of fresh air
The location is excellent. It is close toe verything. There is no lobby to sit in in the evening.
Location was great but staff could have been a little nicer.Amenties like iron board and iron were shared with the floor.Room very small but clean.
So close to all main spots in Boston downtown
Clean, modern rooms in great central location. 2nd elevator not working.
The hotel looked nicer online to be honest. The staff were pretty great. House keeping was really good with fixing the room after i called about the bed being dirty. They left a nice note and some snacks/drinks as well. The TV was really nice. Our room was not very well kept. It was dusty, the bed hadn't been changed I believe, the sheets and pillow case was dirty and hairy, and the bathroom smelled like ciggaretes and was kind of dirty. the room was better than a motel so it wasn't the worst, just a little too pricey for the kind of quality you end up getting.
Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).
The one thing I liked the most was the location, it is convenient to a lot of areas. I loved the hotel staff and how friendly they are, as well as the bar/restaurant with entrance from the lobby. Rooms are too small, not comfortable at all, with one chair only in the room, and a lot of construction going on since early Saturday morning. Rooms are always dark with one small window.
Romslige værelser på et rent og rolig hotell. Et flott og velutstyrt treningssenter med svømmebasseng og elegant garderobe/dusj. Hyggelig og hjelpsomt personale.
Utmeket svømme/sportsavd, god restaurant (dog litt kostbar) generelt god service. Gratis shuttlebus inn til sentrum like utenfor døra! Kom en hel masse tax på bookingen (3 ulike pr døgn) som gjorde det hele dyrere enn jeg trodde på forhånd. Burde vært opplyst. Stod faktisk i bookingbekreftelsen at det ikke var by/distriktsskatt, men det var det altså...
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.
Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!
Location, very comfortable bed Bathroom too small, water with very low pressure
$55 for parking is a joke
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
Didn't like how the website advertises a pool and spa but they have neither.
An excellent Boston experience all around
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note. Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.
Hotel is clean and comfortable, Free wifi. High parking costs
Parking shoub be free.... One reazon i change to anotyer hotel.... But the night i stay was perfect.. Larry G
GREAT location. Nice room with a good layout. Comfortable bed. Extra pillows. There were flying gnats in the dining area and the bar area. Really unpleasant.
It was comfortable. The staff was awesome. It was run down and the parking was over priced considering there was a lot of empty parking spots and outside the city.
loved my room and the location!
The online description advised on-site parking, it sure was, at $38 a day, I could have stayed at the Marriott down the road with free parking $38 a day parking, turned my $150 room into a $200 a night room after taxes, very deceiving
The staff are very nice and accomodating. Rooms are comfortable and include wifi. The restaurant is just ok
The room was cleaned and well maintained. I found the shower to be really tiny, not enough room but I can ignore that There was no coffee in the room
Easy about 1 mile walk to back bay. Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!
Special thanks to Maria at the restaurant, and Roe, the omelette chef for outstanding service. Nothing.
Good level of service and venue Pool is too far from rooms
I liked the proximity to Boston College. The room was cleam and comfortable. There was no foreworning of the extensive remodel going on. The hotel will be nice when finished, but was clearly not at its best. The restaurant was terribly disappointing-food was not good, and very expensive.
The rooms were decent size and nice overall for the price. NO PARKING!!!! There was no mentioned of no parking when booked my stay and had to pay $28 a day for the parking garage. So it was a group of 6 people with 4 cars....$28/day each. :( The staffs at reception were rude when I asked about parking. This was not a good experience and would not recommend to anyone.
Parking is 1/3 of the cost to stay in the cheapest room! We paid $100 for a small room, and parking cost $30. When we were searching for hotels - we filtered with " free parking." When we got there - not only was it not free, it was OUTRAGEOUSLY priced.
Arrived at 130pm to check in but was told room wasn't ready. When I returned later that night they told me they were overbooked and bumped me to a hotel 20 minutes away. Even though they paid for the cab it was an inconvenience.
Noise from highway
Friendly staff, clean room, superb matresses.
The location was great especially in proximity to public transportation. The decor was simple and comfortable. The noise coming from the hallway and room next door was somewhat bothersome. The lounge on the groundfloor became a night spot on the weekend and guests are continuing to party going back to their rooms. The acoustics in the lounge were very loud as well.
Nice doormen Cramped rooms that were not sound proof. No character to the rooms
Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
I actually like the location, since it's a little quiet. It's clean and hip and the staff is not in your face, but always helpful when you need. It's a tasteful place to stay.
The location was perfect for seeing almost everything in Boston. You ar eright in the centre of things yet it is not noisy like some hotels right in the hub of town. 2 things - No coffee maker in the room...thankfully coffee shops were close by...and having to pay for Internet in business centre
the hotel had an excellent location in the middle of town and right across from quincey market and all sorts of historic places also near the water. I did not like the colors in the room, not really funky and stylish
I encountered a few problems and the staff acted immediately to accommodate me.
Cleanliness, bedding. I really missed a coffee pot in room and thought wifi should be gratis
Great rooms, great service. Not very family friendly.
The brick work was super cool and the location is top notch. Walking Charles street and public garden was amazing If you stay in the jail rooms the lobby can get a little roudy, but bar closes at 2am so it's quiet after that
The hotel is very unique for sure. How often do you get to stay in a prison in luxury? The staff is very friendly, and the glass of sparkling wine at check in was lovely. The quiet lobby turns into a very lively nightclub in the evening. Our view was a tiny slice of the Charles river and the Royal Sonesta Hotel. The price for everything from drinks to breakfast is obscene. My husband and I had breakfast in Clink Sunday morning, I had Bacon and eggs, with 6 pieces of red potatoe,and two cold pieces of toast. My husband had the same except he had sausages that were undercooked, and we each had coffee. The total came to $59.92 without tip. We didn't get menus, just ordered, so we were stunned. Buyer beware!!
We've stayed at the Liberty several times. We love it. Great location, great restaurants, and the lobby is amazing.
Customer Service was amazing - staff was efficient, friendly and helpful. Over all feeling of this place is customer-centric without being stuffy or gratuitous -Would love to go back again! It was a little hard to get to off the highway - but not much they can do about that ;)
The staff was amazing. Great customer service and very knowledgable of Boston. We had lunch at the restaurant "clink". Both the food and service was fantastic. My only complaint was our room. The bed felt a little cheap and was squeaky. The air conditioner seem to have some trouble keeping the room cool. They had robes in the room and although they were clean, they looked worn and were frayed around the collar and sleeves.
There are so many choices of hotels in Boston, but this hotel is unique and definitely luxury. They give 5 star service and the rooms are very comfortable and clean. We met up with old friends in Boston and we all stayed the the Liberty, we had an amazing time! Also it was great to be able to come back to the hotel after dinner and the bar scene at the hotel was great. The breakfast at the hotel was overpriced for the portions and service was very slow.
Bar at night was so packed you couldn't get a drink.
Structure Pretty much everything
Very friendly staffs. Free Wifi only for 2 devices per room & it's not the high speed for playing games. Upgrade is $20 extra.
The staff was very friendly and courteous. Location was excellent for my needs Price was way too much for the room and amenities. Very poor value for the money. Does not compare to the Four Seasons or the Ritz in comfort price or amenities. Room was not very comfortable and to charge $19.95 for high speed internet per day is outrageous.For the price it should be complimentary. Would not stay there again.
andre and young man from new jersey was the best person who hever attended me at a hotel . Top notch. the business center and gym need an upgrade
Great breakfast buffet Slow elevators , maid service didn't provide basic necessities and ignored written request, staff not friendly - needed extra room key and was told to come back later due to limited number.
The location was great with close proximity to public transportation and that made it easy for us to get around the city. Front desk was able to get us a room with double beds on a busy holiday weekend. 1) Slow elevator to get to lobby 2) Steep valet parking fees 3) Room service did not clean the room on our first day. I am not sure whether it was because of busy holiday weekend.
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
nothing - pay for internet in a 4* hotel? in every starbucks internet is for free, at least a basic bandwith - rooms are really old, I expected more from the brand hyatt - on 1st day room was not cleaned, only upon call I never ever stay in a Hyatt again
Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.
Had online check in everything was very clean beds comfortable great staff
Location wasn't in the most exciting neighborhood, but it was a cheap and quick cab ride to wherever we wanted to go. Staff was helpful and cheerful. Room was a good size and had everything necessary for a quick stay. Elevators were a bit slow and got backed up during peak times of check-in and departure.
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
Close to everything but quiet to recharge Parking, not included
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
Det var et personlig hotel, vi bodde der i 2 forskjellige perioder i løpet av vårt opphold i USA og begge opphold var preget av meget god service i alle ledd.
Svært hyggelig rom og god service med sjokolade som smakte utmerket til nespresso kaffe (maskin på rommet). Vannflasker hver dag som var gratis var også godt.
Lovely hotel. Elevator system very efficient. Rooms very spacious. Noisy neighbors. Called front desk and they didn't seem to do anything.
I think the hotel feels too old.
Located in large shopping mall in center of town. Very clean and relatively comfortable. Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
U arrived early in the day and they checked me into a lovely room.
The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive. Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
I like the location in the back bay. We're comfortable there because we have stayed there so many times Elevators are a little slow and packed
Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)
the room was very clean,great view of the city and the bed was fantatic.will stay again
the view was the best. Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
We were upgraded to a corner room on the 36th floor with an incredible panoramic view of the Charles River and the city of Boston. We were two guys gong to a red sox game and even though I had called ahead to request two twin beds, we were given a room with a king bed and fold out chair.
After a long flight from Europe, my wife and I, our son, daugter in law and 7 month old grand daughter spent the night before continuing our trip. The service and friendlyness we met from every single person we encountered was outstanding. The food was excellent, location both handy and impressive, with a beautiful view over Boston harbour. We could not hear a sound from the planes taking off or landing, dispite being so close to the airport. Expensive, but worth every dollar.