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How close yet quiet it was to the Shannon airport. And the front desk staff was extrememly helpful in getting info to us, and even helped me make a resevation for when I'd be back in the area; but at another motel as Oakwood arms was completely booked. The girls that were the most help were May nad Lisa. Some of the mattresses and pillows were very hard!!!
Our waitress was charming. The old aviation adverts displayed in the corridors were interesting. It has a thinner than usual veneer of quality: no porter was offered for our cases; breakfast fruit was tinned, there was no yoghurt; dinner waitress didn't know how to serve a bottle of wine; and so on. More akin to an average B&B than a hotel.
There seems to be a rich history here, but little that I saw to tell about it. Stay waa fine, close to Shannon airport. -
We have always found the hotel excellant, from our perspective it supplies good facilities close to airport and is an ideal way to start our holidays in Ireland. No.
It was cute, & quaint. Loved the antique pieces around the public areas. Was close to airport, which was our main need, as our flight was very early. Staff was great! Very helpful for our very short stay. Bathroom needed more space for our stuff. We could have used more hangers for our clothes. Shuttle service to the airport would have been Great!
The food was great and it was quiet Everything was fine
Lobby areas are nice Decor was quite dated and the beds were very uncomfortable for the price.
Location for flying out of Shannon Bit dated and worn
Short 5 min walk from airport Excellent room service Rainfall shower Comfortable bed Excellent staff No thermostat
The restaurant and food were excellent The shower head fell off while showering. The maintenance man had to come up while we were half naked. The beds were very small - 2 singles in my room. The hotel had no service staff - no one to help you to you room with your bags. We were charged top dollar for the room and when we complained to Management, we were told they would call back the next day but never did. We are still waiting on a partial credit for the room and it doesn't seem like its going to happen. Management did not seem willing to help at all - they kept saying it would go into their "report". That report didn't help us in any way. This hotel is supposed to be a teaching hotel. Shame on them.
Superb staff, very helpful. Hotel is very clean.
It was so great to be able to walk directly from airport arrivals to my hotel after a long stressful day. Vice Versa in the morning - I checked my bag in for departure and then went back to the hotel to grab breakfast. The hotel was very clean, with updated bathrooms, the staff were responsive and pleasant. Would highly recommend for airport users.
ease of check in, food service, staff, proximity to airport, clean room NOTHING
I found the on-site restaurants disappointing since it's a restaurant hospitality school as well as a hotel. The service was amazingly slow and the food bland and tastes although presentation was quite nice
Convenient to airport and did not hear any planes. Staff was very helpful with luggage
Hotel, Bar and Restaurant are ran as separate business, would be much easier for customers if you did not have to pay for each separately.
Wi-Fi did not work during our stay (could log in but no ability beyond that - I heard another customer at the front desk showing the problem on their tablet (i.e. it was a hotel problem) but it was never fixed for them or for us. With no international phone coverage on my mobile, Wi-Fi as promised would have been helpful.
Location to Shannon Airport.
everyone very friendly. only criticism is having the one style of resturant - i was only there two nights - is it chinese every night? if so and stayed longer then would have to eat elsewhere see above
Close to airport. Excellent chinese resturaunt
the staff were very helpful food was very nice we would to eat some nice traditional food there was nothing wrong with the Chinesefood but it would be nice to have a little more irish but it is a great hotel for reaching the airport and thanks for letting us leave our car while we went on holidaysMichael and Breda Lynam
It was convenient to airport and the guy that checked us in at 11 o'clock at night was very helpful and polite
Perfect for a stay when flying from shannon airport Nothing
The bed was very comfortable Non Irish at the reception desk is not appropriate
Cheap accomodation The hotel advertised that it had a swimming pool and when we arrived we found that the pool was actually in another hotel, very dissapointed and were left with bored child
Fine location, very convenient to the airport, relatively comfortable bed, nice shower No breakfast included for the price
the friendly atmosphere
the residents bar and the staff in the breakfast room in the morning Cost of breakfast at €10 per person per day seems expensive for a couple and our room was much too hot each night we came in, so much so that we had leave the window all night.
It was family friendly, our two year son had a wonderful time. It was great see other children and it was fantastic that families were welcomed so well. The breakfast was very good. However, we were disappointed by the meals in the evening. There was a limited menu. No healthy options. The restaurant lacked atmosphere and direction/guidance as to how to obtain your meal. It was not clear wether the meal was self service.
Had a pool for the kids and big rooms. Could have been cleaner, stains on chairs and bed covers.
location the hotel should advertise the fact that this is a family hotel in the summer season - i suggested this hotel to american visitor who were at a wedding in dromland castle , but i was unaware the young childern would be running around the lounge area and hotel late into the night . this was a new experience to the usa visitors and myself also the staff were under great pressure with all these going on also there was a lot of complants about the temp of water and tap not working correctlly
Handiness to Dromoland
Staff were very welcoming & friendly. Room was very clean & comfortable
A fine clean and comfortable hotel. Good facilities and service.
The lesiure factilities.Tennis Couts and Pitch and Putt. Good food and very nice staff. Convient in the sense it was near some major attractions. The location. Bit out of Ennis Town.
how nice the staff were to everyone no
The hotel catered for all the family and the staff were very pleasant and helpful. We look forward to our next visit.
What I liked best was the gorgeous location: beautiful green pastures in a quiet, country setting in a lovely B&B. If you want rest and quiet, this is a great place to recharge. The staff is also very accommodating. We wanted to take a nice walk in the area, and we were given some great suggestions. I can't think of anything I didn't like.
Great staff, laid-back but efficient, friendly atmosphere. Nice location. Very flexible - I didn't want a full dinner because of business lunch earlier and so had a really first-class smoked salmon platter and good glass of red wine. None
lovely quiet location in Irish countryside, ideal place to stay before or after a transatlantic flight. peaceful. friendly and helpful staff. We liked it a lot.
Gorgeous room, lovely staff who made us feel welcome and catered to our requests with enthusiasm. After dinner, we asked for our dessert to be delivered to our room later in the evening, and without a blink they graciously worked it out. Beautifuly countryside framing a beautiful old house---total comfort inside! Absolutely none...
Excellent staff. Early arrival no problem. Nice food.
The staff were so attentive, friendly and helpful that they enhanced a perfect country setting that was a few minutes from Bunratty castle and the airport. Food was excellent and they truly catered to the international traveler. The early breakfast on a Sunday morning for those needing to get to the airport was so helpful and then a map to the gas station and then the rental car lots at the airport were detailed and perfect. They also provided us with excellent directions to the hotel.The sunset over the Shannon estuary as we ate an excellent meal was the icing on the cake. Very pleased indeed. The quirky lighting system----the overhead light had to be on for the bathroom light to work. But the hotel is delightfully old, so what can one expect!!
The welcome at 11.30 pm - friendly and a good cup of tea. Good dining room, comfortable room, over all excellent value for money. We would go again. A bit hard to find, but worth it in the end.
Very helpful and friendly staff. Nice clean, spacious rooms. Very convenient for Shannon airport. Comfortable and quiet.
This country hotel is a hidden gem...we chose it for its proximity to Shannon Airport but in fact it was a delight and we'd have happily have stayed longer. The sumptuous decor and tasty home cooked breakfasts were really special Nothing negative
I loved the beauty and authentic appearance of the house and surroundings as well as the close proximity to the Shannon airport.. The scenery was beautiful, the room was beautiful and the hosts were wonderful. We also had dinner in the restaurant and it was excellent. We will definitely stay there again