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Friendly, helpful staff. Great welcome. Very comfortable bed and bedding. Towels large and soft. Free, easy access internet without problems. No view from the window (4th floor). Room smelt of cooking from outside. Decor in room and restaurant was soulless and business like. Only one of everything in minibar, but two guests!
The location. Booked a room on the Wednesday for Saturday occupation. Told the restaurant was full, could only eat at 5.30 or 10.30. Surely some places should be kept for guests. Lounge unbelievably cold.
Wonderful Staff, beautiful hotel , terrific location !!! No
Interior design was very nice and surprisingly upscale. Rooms had very nice amenities, such as a rain shower, heated towel racks, fridge, and microwave. Free and fast WIFI, too. Hotel is in need of some upkeep, especially for a place that is aiming to present itself as upscale -- e.g. small but visible water stain in the ceiling of our room and some other minor upkeep issues. Nothing unclean or dangerous though.
Rommene var store og fine, og beliggenheten bra. var litt støy utenfra, men gikk greit.
Personalet var hyggelige og imøtekommende og det ble utvist god service. Kvalitet på frokost samsvarte ikke med pris.
BELIGGENHETEN MULIGHETER FOR EKSTRASENG TIL BARN
Personalet var hyggelig. Hotellet var slitent og meget støyfullt. Bl.A. Nattklubb I samme bygg med høy musikk til 03:30 om natten.
Sentralt , men rolig. Låste dører inn til felleskorridorene i etasjene. Veldig nedslitte og lite tiltalende fellesarealer. Elendig kvalitet og kanalvalg på TV
Hjelpsomt og hyggelig resepsjonspersonale Frokosten kunne vært noe bedre mht. utvalg
closeness to northumbria uni
Service and Food
Excellent location of hotel, right next to the city centre. Twin room was clean, tidy and comfortable and the breakfast was also excellent. Staff were very friendly and helpfull, will definatley stay here again. Meal in resturant at night wasnt that nice.
the rooms were cold poor wall controls and no instructions made in a cold stay
location very good parking charges
good facilities in room;very central for the city; clean; Disappointed that restaurant was not open on Sat.; unable to find entrance easily when on foot; steep stairs to haul luggage up from this entrance
Going to my sons graduation, only The state of the hotel was dire, cleanleness left alot to be desired, security appauling, the bar closed at 10:45, not good in a hotel. I was charged twice. The reviews were not brilliant, but they should be worse, I would not rate it 2 star let alone 3 star.
Staff were friendly and it was very central, outside noise minimal. Breakfast on Monday was chaos - items running out, lack of staff. Shower was dreadful. General appearance dreary.
The evening meal I thought the Hotel was shabby, noisy, my room smelt of smoke although it was non smoking. I thought the room was poor quality for the cost.
people were very friendly
Made to feel welcome and our needs as a family were responded to very efficiently and with genuine willingness Our room was too hot on night one although when I asked for a fan we were given a different and cooler room
Friendly staff. Good food. Value for money. Breakfast was poor. Some cheese would do the trick!