Rommene var store og fine, og beliggenheten bra. var litt støy utenfra, men gikk greit.
Personalet var hyggelige og imøtekommende og det ble utvist god service. Kvalitet på frokost samsvarte ikke med pris.
Interior design was very nice and surprisingly upscale. Rooms had very nice amenities, such as a rain shower, heated towel racks, fridge, and microwave. Free and fast WIFI, too. Hotel is in need of some upkeep, especially for a place that is aiming to present itself as upscale -- e.g. small but visible water stain in the ceiling of our room and some other minor upkeep issues. Nothing unclean or dangerous though.
Hjelpsomt og hyggelig resepsjonspersonale Frokosten kunne vært noe bedre mht. utvalg
Personalet var hyggelig. Hotellet var slitent og meget støyfullt. Bl.A. Nattklubb I samme bygg med høy musikk til 03:30 om natten.
BELIGGENHETEN MULIGHETER FOR EKSTRASENG TIL BARN
Sentralt , men rolig. Låste dører inn til felleskorridorene i etasjene. Veldig nedslitte og lite tiltalende fellesarealer. Elendig kvalitet og kanalvalg på TV
good facilities in room;very central for the city; clean; Disappointed that restaurant was not open on Sat.; unable to find entrance easily when on foot; steep stairs to haul luggage up from this entrance
The evening meal I thought the Hotel was shabby, noisy, my room smelt of smoke although it was non smoking. I thought the room was poor quality for the cost.
people were very friendly
Going to my sons graduation, only The state of the hotel was dire, cleanleness left alot to be desired, security appauling, the bar closed at 10:45, not good in a hotel. I was charged twice. The reviews were not brilliant, but they should be worse, I would not rate it 2 star let alone 3 star.
Staff were friendly and it was very central, outside noise minimal. Breakfast on Monday was chaos - items running out, lack of staff. Shower was dreadful. General appearance dreary.
Excellent location of hotel, right next to the city centre. Twin room was clean, tidy and comfortable and the breakfast was also excellent. Staff were very friendly and helpfull, will definatley stay here again. Meal in resturant at night wasnt that nice.
Service and Food
Everything was great.
the rooms were cold poor wall controls and no instructions made in a cold stay
closeness to northumbria uni
location very good parking charges
Made to feel welcome and our needs as a family were responded to very efficiently and with genuine willingness Our room was too hot on night one although when I asked for a fan we were given a different and cooler room
Friendly staff. Good food. Value for money. Breakfast was poor. Some cheese would do the trick!