Loved the reseption area, the service. The hotel smelled so nice/fresh. Nice rooftop terrasse, always avaliable to the guests until over midnight, internet access also working on the terrasse. loved the sourranding area, walking distance to Central park and to subway stations. Happy for getting upgrade/better room when complaned about the size of the room compared to what we asked for. The consierge service: unprecise and gave wrongful information conserning taxi prices and advice on how to get around.
Sentralt og rolig beliggende Nei
Great location, bed was comfortable, TV was nice, clean for age of hotel, sheets and pillows were comfortable. Very Dated! Poor quality construction. bathroom WAY TOO SMALL. Bedroom HOT, Living Room FREEZING! Asked to fix 3 day in a row...finally changed rooms.I could NOT HAVE BEEN FIRST? Old towels, cracked toilet, dated fixtures. $70 half bottle wine?
My wife and I were in town for an awards ceremony and wanted to have a special first class stay near Central Park. The hotel was so nice and the staff were friendly and very accommodating. They even provided us with a limo ride to our event with just a quick call to the front desk. Everything was first rate and the room, view, and decor was very upscale adding to the New York experience. The location was within walking distance to all the best shops, dining, and attractions so that we did not need a cab while we were there. The best part was a view of central park and the room was very quiet with no typical street noise or horns blowing during the night.
A well thought out room layout (jr suite) and everything clean and working. Very friendly employees. An effortless hotel experience where you can tell they are sweating the details. it's not a great room lobby hotel and the views aren't city vistas. But if you value functional comfort Trump Int'l is the best value at the higher end of NYC hotels.
In addition to the beautiful suite and comfortable bed the hotel staff makes the guest feel welcome and at home. I highly recommend this hotel if you want luxury, a feeling of warmth and friendliness, and safety.
location small lobby-no lounge
Great location. There were lost of restaurants within walking distance. The subway is one block away. It is a beautiful building. It was NYC-hotel to an extent - small elevators, fairly small room but not too small.
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
Very clean room in a relatively quiet part of the city. Shower flooded the bathroom upon showering. Not a big deal, but had to clean up the bathroom after a shower.
Our room was very clean and a very nice size. Big construction project going on next door -very noisy at 7 am. Also, mattresses are tired and saggy.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
Recently renovated and beautifully done. Every detail was very carefully thought out and the crown molding in the room and hall are gorgeously done! A lovely place to stay.
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
high quality establishment with attractive look and feel in excellent location
I've stayed at the Lucerne multiple times, and it is consistently a great hotel on the upper West Side. Rooms are comfortable, staff great, and overall just a very nice experience
beliggenheten var utmerket, flott hotell. Romservice var flott, og bra service til alle tider. Det burde opplyses om stoerrelse paa hotellrommet, dette var mye mindre enn vi trodde.
Beligenheten var upåklagelig, rett over gaten fra Central park. De ansatte var serviceinnstilt og hjalp oss med alt mulig.
Nydelig hotell og hyggelig ansatte som var serviceminded til enhver tid. Rommet hadde fin utsmykning med koselig omgivelser. Veldig sentralt, nær Central Park og alle andre shoppingmål. Anbefales på det sterkeste.
beliggenheten, roomservice Dårlig standard på ventilasjonsanlegget, bråkte mye på enkelte rom jeg sjekket
God beliggenhet og helt stille på rommet, hørte ingenting fra andre rom. God standard. Litt lite imøtekomne i resepsjonen. Interiøret på hotellet var veldig mørkt, selv om det var moderne.
Store rom (liten leilighet)
Beliggenheten var perfekt. Rommene er romslige og vi likte spesielt at 4 personer kan være sammen i en suite.Kjøkkenkroken fungerte flott og vi spiste frokost der hver dag. Badet var litt trangt.
Kjøkkenkrok med mulighet for matlaging og kjempefint supermarked åpent 08 - 23 tvers over gaten. Utmerket beliggenhet i forhold til Metro og Central Park. Cafe og Starbucks ved siden av. Nytt eksemplar av Time Out lå på rommet da vi kom
The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.
The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side. Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.
Drained very slowly
Love the location, staff helpful & friendly. Windows did not close properly, drafty & noisy.
I loved the location.
From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well. I didn't like leaving to go home!
The hotel was nice, but it is really the location that sells the place. Can't beat it. A block from Central Park, across from the Museum of Natural History. Bathrooms were a bit dated, and the plumbing seemed temperamental, but it was more than adequate.
Great service and close to many destinations
I love the Excelsior, the staff, the location, the cleanliness, just so easy, so accommodating. Always the desk personnel are lovely, the last day, the 29th, the desk man was a bit condescending. I've never had that experience before, but upon asking him about leaving my bags after check-out, asking about a taxi to the airport, he almost dismissed me, as if I were an annoyance. Unfortunate, but true. The desk man when I arrived on the 2nd, was lovely, very patient, very accommodating. I've stayed here before, never had that experience, so it must've been a bad day for him.
The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food. Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.
Great location, pretty, away from the hustle and bustle of Times Square/Midtown Not a business hotel. Need to pay for WIFI. No room service. No coffee machine. Only coffee available is at the breakfast room and they charge you $2.50 just to get a cup in the morning. Not the expense but the nuisance and inconvenience. No shops on site. Just vending machine. They try to pretend to be upscale here but nothing about it is upscale - from the property to amenities to service. Hugely disappointing.
comfortable beds large TV very clean great location nice sitting room quiet hotel Small bathroom, no shelf for toiletries , not enough room in the kitchen easy meal prep
This is a great, convenient hotel on the Upper West Side of Manhattan. Just a few steps from Fairway Market and Citarella and short blocks to the subway. If you have family nearby as we do, it is a perfect place to stay. We had a suite with a tiny kitchen area- microwave, refrigerator, and a small electric kettle. Staff was friendly and helpful. Try Maison Kayser across the street for breakfast or brunch. Very comfortable king bed. although very strange huge king pillows. Tiny bathroom, has everything you need, but no room.
Beliggenheten var meget bra. Området var stille og rolig. God service hos de ansatte.
Helt greit hotell, kort vei til t-bane og Central park. Rommet var fint, men trangt. Det samme med badet. Liten heis for så stort hotell / så mange mennesker, måtte vente mye. Største minuset var bråkete aircondition.
Hotellpersonalet var vennlige, renholdet bra. Beliggenheten ok hvis man synes det er greit å bo litt utenfor "gryta", metrostasjon like ved. Ingen trafikkstøy. Inngangspartiet er under oppussing, men gir et dårlig førsteinntrykk slik det fremstår nå. Badet var trangt og slitent, og ett lite bad for 2 rom var i minste laget. Korridorene var trange og heisene små og utrolig trege, noe som gjorde det vanskelig å manøvrere seg inn med bagasje. Det var også vanskelig å orientere seg inne i hotellet pga trange korridorer og flere trapper. I en akuttsituasjon kan dette bli farlig. Airconditionanlegget kunne ikke reguleres og var svært bråkete. Internettforbindelsen på rommet var dårlig.
Fin beliggenhet nær Central Park Air condition på vårt rom fungerte ikke og ble ikke reparert selv på forespørsel. Det var hetebølge i NY på dette tidspunktet- Vi brukte også flere timer på å få ekstra seng på rommet til vårt barn selv omdet var sent på kvelden og langt over leggetid. Dårlig service!
Rommene er små, gamle og slitt. Fungerer utmerket så lenge du kun skal ha et sted og sove og dusje. Personalet er hjelpsomme og beliggenheten 50 meter fra metro er perfekt Sengene knirket veldig, så ørepropper kan være en fordel. Sengen var heller ikke den beste og kunne med fordel vært skiftet
Rent, pent og billig.. Små rom, men det har vel ikke noe å si når man bare skal innom å sove.. Rent og godt sengtøy og rene bad... Hyggelig personale..
Nærhet til subway, Gammelt, slitt og trangt
veldig sentralt,metro stasjon rett over gata. Og rimelig. og veldig hyggelig betjening.
God seng. Eget bad, ok prisklasse! Koselig område rett ved Central Park. Kort vei til kommunikasjonsmidler. Rolig hotell med isbitmaskin i gangen! Lite rom. Litt langt fra sentrumskjernen
Kort avstand til subway stasjon. Lite støy om nettene. 2 renseri rett utenfor døren for vask av privattøy. Rommet var veldig lite, en dobbeltseng og ett nattbord var alt det som fantes av møbler. Lite serviceinnstilt personale.
Vi hadde ikke så høye forventninger om hotellet ettersom vi betalte såpass lite, men det var bedre enn noen av oss hadde forventet. Servicen var suveren, (slet litt ettersom alle de ansatte originalt var spansktalende,) men det ordnet seg alltid til slutt og de hjalp oss med alt fra helikoptertur til å komme oss rundt på metroen. det var rent og ryddig, og kjempekoselig med bra beliggenhet til metroen og central park.
GREAT location. 3rd floor has no view. Only walls.
Location and staff were great Too busy for such a small space, no closet, breakfast was horrible.
The location Room cleaning was not thorough, the same used washcloth from the previious occupants hung on the bath curtain rod for our two room cleanings.
The character The elevator and small rooms
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
location rooms were ridiculously small even for NY
Near central park Did not provide drinking water during breakfast, the lobby bathroom smelled like urine. Had to get room key programmed twice. Did not get clear cable reception on tv. Wifi too slow, resorted to own cellphone data.
Hotel has been recently renovated, so the rooms and bathrooms are clean, fresh, and new. The room was a good size and the bed comfortable. Great location if you need to be on the upper west side. Very close to Central Park. Bathroom was VERY small and uncomfortable. Only one elevator for the entire hotel, so a long wait or take the stairs.
The location and cleanliness of the hotel was exceptional. The assigned room was very small; it was also dark, due to the low level (2nd floor) and the closeness of the adjacent building. Nevertheless, the room was clean and the bed was very comfortable.