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My wife and I were in town for an awards ceremony and wanted to have a special first class stay near Central Park. The hotel was so nice and the staff were friendly and very accommodating. They even provided us with a limo ride to our event with just a quick call to the front desk. Everything was first rate and the room, view, and decor was very upscale adding to the New York experience. The location was within walking distance to all the best shops, dining, and attractions so that we did not need a cab while we were there. The best part was a view of central park and the room was very quiet with no typical street noise or horns blowing during the night.
A well thought out room layout (jr suite) and everything clean and working. Very friendly employees. An effortless hotel experience where you can tell they are sweating the details. it's not a great room lobby hotel and the views aren't city vistas. But if you value functional comfort Trump Int'l is the best value at the higher end of NYC hotels.
In addition to the beautiful suite and comfortable bed the hotel staff makes the guest feel welcome and at home. I highly recommend this hotel if you want luxury, a feeling of warmth and friendliness, and safety.
Great location, bed was comfortable, TV was nice, clean for age of hotel, sheets and pillows were comfortable. Very Dated! Poor quality construction. bathroom WAY TOO SMALL. Bedroom HOT, Living Room FREEZING! Asked to fix 3 day in a row...finally changed rooms.I could NOT HAVE BEEN FIRST? Old towels, cracked toilet, dated fixtures. $70 half bottle wine?
Sentralt og rolig beliggende Nei
Loved the reseption area, the service. The hotel smelled so nice/fresh. Nice rooftop terrasse, always avaliable to the guests until over midnight, internet access also working on the terrasse. loved the sourranding area, walking distance to Central park and to subway stations. Happy for getting upgrade/better room when complaned about the size of the room compared to what we asked for. The consierge service: unprecise and gave wrongful information conserning taxi prices and advice on how to get around.
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
Our room was very clean and a very nice size. Big construction project going on next door -very noisy at 7 am. Also, mattresses are tired and saggy.
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
location small lobby-no lounge
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
Very clean room in a relatively quiet part of the city. Shower flooded the bathroom upon showering. Not a big deal, but had to clean up the bathroom after a shower.
Recently renovated and beautifully done. Every detail was very carefully thought out and the crown molding in the room and hall are gorgeously done! A lovely place to stay.
high quality establishment with attractive look and feel in excellent location
I've stayed at the Lucerne multiple times, and it is consistently a great hotel on the upper West Side. Rooms are comfortable, staff great, and overall just a very nice experience
Great location. There were lost of restaurants within walking distance. The subway is one block away. It is a beautiful building. It was NYC-hotel to an extent - small elevators, fairly small room but not too small.
beliggenheten, roomservice Dårlig standard på ventilasjonsanlegget, bråkte mye på enkelte rom jeg sjekket
beliggenheten var utmerket, flott hotell. Romservice var flott, og bra service til alle tider. Det burde opplyses om stoerrelse paa hotellrommet, dette var mye mindre enn vi trodde.
God beliggenhet og helt stille på rommet, hørte ingenting fra andre rom. God standard. Litt lite imøtekomne i resepsjonen. Interiøret på hotellet var veldig mørkt, selv om det var moderne.
Nydelig hotell og hyggelig ansatte som var serviceminded til enhver tid. Rommet hadde fin utsmykning med koselig omgivelser. Veldig sentralt, nær Central Park og alle andre shoppingmål. Anbefales på det sterkeste.
Beligenheten var upåklagelig, rett over gaten fra Central park. De ansatte var serviceinnstilt og hjalp oss med alt mulig.
Beliggenheten var perfekt. Rommene er romslige og vi likte spesielt at 4 personer kan være sammen i en suite.Kjøkkenkroken fungerte flott og vi spiste frokost der hver dag. Badet var litt trangt.
Store rom (liten leilighet)
Kjøkkenkrok med mulighet for matlaging og kjempefint supermarked åpent 08 - 23 tvers over gaten. Utmerket beliggenhet i forhold til Metro og Central Park. Cafe og Starbucks ved siden av. Nytt eksemplar av Time Out lå på rommet da vi kom
This is a great, convenient hotel on the Upper West Side of Manhattan. Just a few steps from Fairway Market and Citarella and short blocks to the subway. If you have family nearby as we do, it is a perfect place to stay. We had a suite with a tiny kitchen area- microwave, refrigerator, and a small electric kettle. Staff was friendly and helpful. Try Maison Kayser across the street for breakfast or brunch. Very comfortable king bed. although very strange huge king pillows. Tiny bathroom, has everything you need, but no room.
comfortable beds large TV very clean great location nice sitting room quiet hotel Small bathroom, no shelf for toiletries , not enough room in the kitchen easy meal prep
Great service and close to many destinations
The hotel was nice, but it is really the location that sells the place. Can't beat it. A block from Central Park, across from the Museum of Natural History. Bathrooms were a bit dated, and the plumbing seemed temperamental, but it was more than adequate.
Drained very slowly
The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side. Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.
The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.
Great location, pretty, away from the hustle and bustle of Times Square/Midtown Not a business hotel. Need to pay for WIFI. No room service. No coffee machine. Only coffee available is at the breakfast room and they charge you $2.50 just to get a cup in the morning. Not the expense but the nuisance and inconvenience. No shops on site. Just vending machine. They try to pretend to be upscale here but nothing about it is upscale - from the property to amenities to service. Hugely disappointing.
I love the Excelsior, the staff, the location, the cleanliness, just so easy, so accommodating. Always the desk personnel are lovely, the last day, the 29th, the desk man was a bit condescending. I've never had that experience before, but upon asking him about leaving my bags after check-out, asking about a taxi to the airport, he almost dismissed me, as if I were an annoyance. Unfortunate, but true. The desk man when I arrived on the 2nd, was lovely, very patient, very accommodating. I've stayed here before, never had that experience, so it must've been a bad day for him.
I loved the location.
The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food. Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.
From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well. I didn't like leaving to go home!
Helt greit hotell, kort vei til t-bane og Central park. Rommet var fint, men trangt. Det samme med badet. Liten heis for så stort hotell / så mange mennesker, måtte vente mye. Største minuset var bråkete aircondition.
Beliggenheten var meget bra. Området var stille og rolig. God service hos de ansatte.
Hotellpersonalet var vennlige, renholdet bra. Beliggenheten ok hvis man synes det er greit å bo litt utenfor "gryta", metrostasjon like ved. Ingen trafikkstøy. Inngangspartiet er under oppussing, men gir et dårlig førsteinntrykk slik det fremstår nå. Badet var trangt og slitent, og ett lite bad for 2 rom var i minste laget. Korridorene var trange og heisene små og utrolig trege, noe som gjorde det vanskelig å manøvrere seg inn med bagasje. Det var også vanskelig å orientere seg inne i hotellet pga trange korridorer og flere trapper. I en akuttsituasjon kan dette bli farlig. Airconditionanlegget kunne ikke reguleres og var svært bråkete. Internettforbindelsen på rommet var dårlig.
Nærhet til subway, Gammelt, slitt og trangt
Fin beliggenhet nær Central Park Air condition på vårt rom fungerte ikke og ble ikke reparert selv på forespørsel. Det var hetebølge i NY på dette tidspunktet- Vi brukte også flere timer på å få ekstra seng på rommet til vårt barn selv omdet var sent på kvelden og langt over leggetid. Dårlig service!
Rommene er små, gamle og slitt. Fungerer utmerket så lenge du kun skal ha et sted og sove og dusje. Personalet er hjelpsomme og beliggenheten 50 meter fra metro er perfekt Sengene knirket veldig, så ørepropper kan være en fordel. Sengen var heller ikke den beste og kunne med fordel vært skiftet
veldig sentralt,metro stasjon rett over gata. Og rimelig. og veldig hyggelig betjening.
Rent, pent og billig.. Små rom, men det har vel ikke noe å si når man bare skal innom å sove.. Rent og godt sengtøy og rene bad... Hyggelig personale..
Location and staff were great Too busy for such a small space, no closet, breakfast was horrible.
The location and cleanliness of the hotel was exceptional. The assigned room was very small; it was also dark, due to the low level (2nd floor) and the closeness of the adjacent building. Nevertheless, the room was clean and the bed was very comfortable.
The staff, especially Mo, were exceptionally helpful and friendly. Construction is still going on, and when done is going to be beautiful. It did not impede us in anyway. This location is fantastic for all ones NYC needs. Train close by also. Could use a bar in closet area to hang clothes. Maybe just overlooked during construction.
Near central park Did not provide drinking water during breakfast, the lobby bathroom smelled like urine. Had to get room key programmed twice. Did not get clear cable reception on tv. Wifi too slow, resorted to own cellphone data.
location construction, lack of breakfast area, size of bathroom
Although the hotel was under minor construction...It was quiet. Room was all brand new and super clean. Staff was beyond nice and helpful.Location was close to all. this hotel is a 12 out of 10. not at all..I will stay there again
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The character The elevator and small rooms
Hotel has been recently renovated, so the rooms and bathrooms are clean, fresh, and new. The room was a good size and the bed comfortable. Great location if you need to be on the upper west side. Very close to Central Park. Bathroom was VERY small and uncomfortable. Only one elevator for the entire hotel, so a long wait or take the stairs.
This guest did not leave comments about this hotel.
The staff was friendly and attentive. The price is hard to beat in NYC without going to a worse part of town or staying at a hostel. Having a full bed (a touch firm), a TV, window, and own shower and toilet was great. Three blocks from subway (A,C) lines. It's hard to complain because of the price. Room was decently clean. Elevator is slow.
I didnt liked anything at all, its was de worst experience someone could ever have. I even left the hotel as soon as I got to see my room m, didnt care about the non refundable thing. The staff was not friendly, there were beds all over the aisle, the room and the bathroom were both disgusting. The photos were so different than the real thing. Plus, the entire place smelled so bad.
Finding a hotel in Manhattan for that price is hard. It isn't very fancy, but has the basics. If you are in NYC for a short trip, and you're mostly running around outside and you come to sleep only, this is perfect for you. The heater has no settings in which you can change its flow; by the middle of the night, we were all sweating and sleeping with our clothes off. Given it is winter, I can't complain too much. Standard double beds, tv with no decent channels, wifi you pay for separately, a wardrobe for your suits to hang, a little coffee table and a nice bathroom.
The bathroom was recently renovated and the room was neat and clean. Mattress was firm but comfortable. It was relatively quiet at night so you could sleep well. The location was great. Right on Central Park West and around the corner from my daughters apartment. The room had a noisy air conditioner that didn't work well. The elevator was not working ( thank goodness I was only on the 4th floor).
Pretty comfortable bed. Morning coffee in the lobby would have been nice.
Like 1. price (however, the room was not worse the money) 2. Location (proximity to Central Park, along main road) 3. Staff was pleasant to deal with Dislikes: 1. The only elevator was broken. They gave us a ground floor room. 2. Had to go through a fire escape like door to access the ground level corridor 3. No electronic key. Had to use a metal key (like a house key). 1 key only. 4. Room door was flimsy looking and old. 5. very primitively furnished room. the only desk in the room seemed like a first project of an amateur hobbyist. 6. Closet was in poor shape - did not want to risk putting clothes in there. 7. Beds (double bed room) felt dirty. Did not tucked ourselves in because we were afraid there might be bugs insider the sheets. We slept with clothes on, on the bedsheet. 8. Really poor and small TV. Unknown brand. 9. Location - too far from everything except for Central Park.
The doorman was friendly and tried to be helpful. No one seemed willing to really help when we had a problem. We had to call every day to get a complete set of hand towels, bath clothes and regular towels. The plugin would not keep the items plugged into them. My hairdryer plug kept falling out. The bathroom fan, which had to come on with the light, was so loud it gave me a headache. You have to let the water run for several minutes before it even tries to get hot. They don't have ABC on the TV. I asked if they didn't have it or I just wasn't working the TV right. The lady at the front said she didn't know if they had it or not and didn't know how to find out. You have to pay $10 for 24 hours of Internet service. Called the front desk and let it ring at least 30 times. She didn't answer. Went down stairs and she is sitting at the front desk. Just didn't want to answer the phone I guess.
The young lady who worked at the front desk on mornings need a little bit of training in customer service and the experience would have been excellent for my purpose of business. Completely unsatisfied with the way she spoke to my mother. No respect. My mother called me in distress. The clerk was right about what she was trying to communicate and I accepted that as my responsibility, and rectified it. But speaking to my mother as if she is poor and can't afford their room (which we only stayed at for location purposes) is unacceptable. She is dangerous to your establishment if she remains untrained since you never know who your establishment will entertain. Your establishment should be grateful that the other woman, who works on afternoons, is the darling that she is. Good choice for business.
I'll never understand people who book a cheap stay and expect the Four Seasons. I feel we received a great value for the money in one of the most expensive cities in the US, which allowed us to maximize our trip. The staff was super friendly, helpful and even fun. That being said, if you are put off by a desk person kicking back with their feet on the desk and smelling herbal scents drifting from the back room, this place is not for you. If you are put off by worn finishes, tilted floors, or lack of amenities – this place is not for you. For an amazing rate we received a clean, comfortable bed, a friendly staff, a place right on the subway line, and we never saw an unwanted critter. We always felt safe walking to and from the subway even well past midnight (however we are rather "street smart" for lack of a better term). If you are only going to be in the room to shower and sleep, why spend hundreds of dollars a night? (Talking to my fellow 99%ers here). I've stayed in everything from luxury hotels to sub-grade highway motels, and this place is more than adequate for the money. If you are looking for luxury, spend more. Much more. If you are a smart traveler, you can feel comfortable booking here. The only thing I wish for is that the hotel could pick up and move south of 59th St., but of course the price would go up! 15-20 minutes on the subway isn't bad to get downtown.
The staff was very welcoming. Everything was clean and comfortable.
Vi hadde ikke så høye forventninger om hotellet ettersom vi betalte såpass lite, men det var bedre enn noen av oss hadde forventet. Servicen var suveren, (slet litt ettersom alle de ansatte originalt var spansktalende,) men det ordnet seg alltid til slutt og de hjalp oss med alt fra helikoptertur til å komme oss rundt på metroen. det var rent og ryddig, og kjempekoselig med bra beliggenhet til metroen og central park.
God seng. Eget bad, ok prisklasse! Koselig område rett ved Central Park. Kort vei til kommunikasjonsmidler. Rolig hotell med isbitmaskin i gangen! Lite rom. Litt langt fra sentrumskjernen
Kort avstand til subway stasjon. Lite støy om nettene. 2 renseri rett utenfor døren for vask av privattøy. Rommet var veldig lite, en dobbeltseng og ett nattbord var alt det som fantes av møbler. Lite serviceinnstilt personale.