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as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
The location of the Hotel. Very close to the shopping area and to Central park.
Friendly staff and traditional hotel
The Library is a gem.....Outstanding food, service and ambiance
the location is great- staff helpful
great location very expensive food
Good location near main atractions Yes, bad attention, lack of amenities.
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
The locationa and staff is great. The Hotel rooms are shabby
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
Amazing park view from the room
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
i visited nyc no everything was perfect
the uniformed doormen and elevator operators.
small hotel and very close to Central Park. service was impeccable no
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
The location was great!
excellent location in quiet street of Madisson aveniu on Manhattan ,very close to Central park and all shops. Very professional staff always willing to help. Very comfortable beds with beautiful luxury shits with silky finish. aircondition was not working well and making it worse buy high temerature of 40° BUT STAFF WAS VERY HELPFUL BUYING SMALL AIR CONDITIONS FOR EACH ROOM ! Special treatment only for guests with american express credit card, it would be nice if that treatment is extended to those traveling with visa gold card.
have not heard any "no, it is not possible" no
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
The attentiveness of the staff and the location. The bed was a little uncomfortable.
Friendly and helpful staff, great location and comfortable rooms
Nice facilities and great location Hotel staff could be more helpful
The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
Very good location close to Central park and Museums
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
everyone was so relaxed with their dogs etc It was lovely to see...
Location, size and service
Everything was first class! No negatives!
easily accesible and friendly staff no lounge. A hotel of this nature should have a lounge
The staff was incredibly thoughtful, and the room outstanding. Not a thing - excellent experience all round
Professional staff. Huge room for nyc. Complimentary products in refrigerator (water, sodas) Nothing.
the old world ambiance and the courtesy and professionalism of the staff.
The location of the hotel is just wonderful - could not be better. The lobby and doormen were very friendly and got to know us during the week we stayed. Our room was beautiful but had no view whatsoever - it looked into a lightwell. My wife and I felt that the front desk staff let the place down. We were promised an upgrade to a room with a view from one receptionist and told to come back at 4pm on our 2nd day to move. After coming from lower Manhattan to make the promised move the receptionist had a change of heart and told us no other rooms were available - although we knew that there were. Front desk staff were the only disappointment during our stay.
A superb, class-act, old world hotel. The real thing. Can't wait to stay again. No.
Staff were very friendly; rooms were cozy and comfortable and quiet. It's quite lovely but a bit staid for my taste. Location though is fantastic
The staff was helpful. The maid service was good. Big apartments with two TVs. Lovely neighbourhood just a few blocks from the hotel. When we arrived at 4 p.m. the room was not ready. It is not acceptable to have to wait after such a long journey when a guest arrives one hour after check-in time. There was construction work right outside the hotel, and therefore a lot of noise.
Store rom med alt man trenger for å lage mat. Flott utsikt fra rommet. Eneste minus er at de bygger den nye subwayen som skal gå under 2nd avenue rett utenfor. Ikke så hyggelig rett utenfor, men vi ble ikke forstyrret av bråk
Atmosfære og service. Hodeputen
Utrolig pent og stilfullt hotell i forhold til prisen (fant billettene på tilbud). Hyggelig betjening og god service. Rommene var små, men veldig stilfulle, og senga var stor og god (vanlig dobbeltrom). Bar og restaurant innendørs på taket, med mulighet for å gå ut. (dessverre var uteområdet stengt under oppholdet vårt). Personalet i restauranten virket lite serviceinnstilte.
Bra service fra personlaet og fine rom. Mer varmtvann om kvelden. Raskere heis, kunne vente på heisen i 5 min før den kom.
friendlystaff, helpful it was not easy to get the stroller up the steps.
Location This hotel is falling apart despite renovation. You feel that you are at the third world country when you are using the bathroom.
quietness No ice machine
- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's - Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
the very fact that I could find a room. Staff was pleasant room was barely large enough to accomodate a single person. Toilet needed adjustment as it ran and ran and ran.
N/A Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.
The bed & linens were delicious, the shower and soaps were inviteing... Queen room was a little small...
Staff at reception desk were pleasant NYC was hot (95 degrees) during our stay. The A/C window unit was loud and did not keept up with the heat. The traffic noise was also loud. One of two elevators was working.
Comfortable, slightly larger than the norm for NY hotels, rooms. Nice decor, proximity to museums. Continental breakfast lasts only hour and half; not convenient for tourists.
The location. The bedroom was very hot - and airconditioner noisy and not very effective - and no iron or ironing board.
It was very near Central Park, the Metro and Guggeenheim. It was also in a place where there were the least number of people.
location is great breakfast is delicious hotel is quiet
free internet connection, nice and helpful staff, tasty breakfast and fresh coffee
Location High price for a small room and a tiny shower room. Disorganised breakfast
Value for the dollar was great. Facility older and small but clean and acceptable. Classic old school place Construction next door only a problem if intend to be in room in daytime (why do that, your in greatest city on earth). No noise at night.
The staff helped out with any queries we had and the location was perfect.
good mattress and the rooms where clean. they offered afternoon wine and nuts which was nice. not as presented on the web site. a quaint hotel on a tree lined street. the hotel was next to a construction site. the lobby was therefor dirty with all the construction dirt brought in. all the trees on the street where cut down due to the construction. it was very noisy. to enter the hotel one had to walk around and under scaffolding. the breakfast was minimal. we went out for breakfast after the first morning even though we had already payed for breakfast. i would not go back!
I truly thought The Franklin had great customer service. Everyone there was so nice and very helpful. I loved the little breakfast set up they had in the morning. Simple, but just enough to get your day started. And then from 4:30 - 6:30 they offer wine and cheese happy hour. LOVED IT! Good "house" wine, little nuts, dried fruit, and cheese! My mom and I had such a great time sitting in the "common room" and enjoying a hot tea (my mom) and a glass of wine(me). And you are super close the to 4,5,& 6 Lex line, which makes it very easy to get anywhere you're trying to go. There were some draining issues with our tub, but that just comes with an older building. Also, I wish their website would have more pictures available of their property.
I only paid $99/night and still wouldn't stay again. Heat didn't work despite the below freezing temps outside. They had a space heater but no extra blankets. Did not want to spend a second more in the room than necessary. I was upgraded to a larger room which was still the smallest room I have ever stayed in. Felt quite claustrophobic. Most of the staff were super nice, with the exception of a few obnoxious unhelpful ones. Couldn't wait for my stay to be over. Also I saw the shell of a bug on my bed but I'm not sure if it was random or an actual bedbug. Came home with three bites on my body. Not sure. I'll put all my clothes through the dryer just in case.
very comfortable bed, pillows; nice bath, plenty of towels; complimentary breakfast; location; staff the room waspretty small for the price (also closet minuscule); I barely had room to set up and use an ironing board to press some clothes.
The location was great and staff very friendly. Expected coffee to be already made in the am.
Courtesy, breakfast Room size, view