The locationa and staff is great. The Hotel rooms are shabby
the location is great- staff helpful
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
Great location. Fantastic bed. restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
great location very expensive food
The location of the Hotel. Very close to the shopping area and to Central park.
Friendly staff and traditional hotel
The Library is a gem.....Outstanding food, service and ambiance
Good location near main atractions Yes, bad attention, lack of amenities.
Very clean. Pretty decor. Friendly staff. Willing to meet needs when asked.
Location Old fashion very loud poor AC system
The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.
Warm and friendly atmosphere
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep. They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
Large and renovated bathroom Bedroom small
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner. We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
have not heard any "no, it is not possible" no
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
Friendly and helpful staff, great location and comfortable rooms
The location was great!
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
Nice facilities and great location Hotel staff could be more helpful
The attentiveness of the staff and the location. The bed was a little uncomfortable.
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
small hotel and very close to Central Park. service was impeccable no
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
Very good location close to Central park and Museums
everyone was so relaxed with their dogs etc It was lovely to see...
The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
I like the location, the bar and the staff my room was very small and outdated i had stayed there before and the rooms were much nicer. They ended up changing our room and then it was much better
Location, size and service
the old world ambiance and the courtesy and professionalism of the staff.
Everything was first class! No negatives!
A superb, class-act, old world hotel. The real thing. Can't wait to stay again. No.
The location of the hotel is just wonderful - could not be better. The lobby and doormen were very friendly and got to know us during the week we stayed. Our room was beautiful but had no view whatsoever - it looked into a lightwell. My wife and I felt that the front desk staff let the place down. We were promised an upgrade to a room with a view from one receptionist and told to come back at 4pm on our 2nd day to move. After coming from lower Manhattan to make the promised move the receptionist had a change of heart and told us no other rooms were available - although we knew that there were. Front desk staff were the only disappointment during our stay.
Professional staff. Huge room for nyc. Complimentary products in refrigerator (water, sodas) Nothing.
The staff was incredibly thoughtful, and the room outstanding. Not a thing - excellent experience all round
easily accesible and friendly staff no lounge. A hotel of this nature should have a lounge
Staff were very friendly; rooms were cozy and comfortable and quiet. It's quite lovely but a bit staid for my taste. Location though is fantastic
Utrolig pent og stilfullt hotell i forhold til prisen (fant billettene på tilbud). Hyggelig betjening og god service. Rommene var små, men veldig stilfulle, og senga var stor og god (vanlig dobbeltrom). Bar og restaurant innendørs på taket, med mulighet for å gå ut. (dessverre var uteområdet stengt under oppholdet vårt). Personalet i restauranten virket lite serviceinnstilte.
Bra service fra personlaet og fine rom. Mer varmtvann om kvelden. Raskere heis, kunne vente på heisen i 5 min før den kom.
Atmosfære og service. Hodeputen
It was very near Central Park, the Metro and Guggeenheim. It was also in a place where there were the least number of people.
Location This hotel is falling apart despite renovation. You feel that you are at the third world country when you are using the bathroom.
- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's - Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
friendlystaff, helpful it was not easy to get the stroller up the steps.
Staff at reception desk were pleasant NYC was hot (95 degrees) during our stay. The A/C window unit was loud and did not keept up with the heat. The traffic noise was also loud. One of two elevators was working.
quietness No ice machine
The location. The bedroom was very hot - and airconditioner noisy and not very effective - and no iron or ironing board.
The bed & linens were delicious, the shower and soaps were inviteing... Queen room was a little small...
the very fact that I could find a room. Staff was pleasant room was barely large enough to accomodate a single person. Toilet needed adjustment as it ran and ran and ran.
Comfortable, slightly larger than the norm for NY hotels, rooms. Nice decor, proximity to museums. Continental breakfast lasts only hour and half; not convenient for tourists.
location is great breakfast is delicious hotel is quiet
N/A Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.
The staff was helpful. The maid service was good. Big apartments with two TVs. Lovely neighbourhood just a few blocks from the hotel. When we arrived at 4 p.m. the room was not ready. It is not acceptable to have to wait after such a long journey when a guest arrives one hour after check-in time. There was construction work right outside the hotel, and therefore a lot of noise.
Store rom med alt man trenger for å lage mat. Flott utsikt fra rommet. Eneste minus er at de bygger den nye subwayen som skal gå under 2nd avenue rett utenfor. Ikke så hyggelig rett utenfor, men vi ble ikke forstyrret av bråk
good mattress and the rooms where clean. they offered afternoon wine and nuts which was nice. not as presented on the web site. a quaint hotel on a tree lined street. the hotel was next to a construction site. the lobby was therefor dirty with all the construction dirt brought in. all the trees on the street where cut down due to the construction. it was very noisy. to enter the hotel one had to walk around and under scaffolding. the breakfast was minimal. we went out for breakfast after the first morning even though we had already payed for breakfast. i would not go back!
Location High price for a small room and a tiny shower room. Disorganised breakfast
Courtesy, breakfast Room size, view
free internet connection, nice and helpful staff, tasty breakfast and fresh coffee
I truly thought The Franklin had great customer service. Everyone there was so nice and very helpful. I loved the little breakfast set up they had in the morning. Simple, but just enough to get your day started. And then from 4:30 - 6:30 they offer wine and cheese happy hour. LOVED IT! Good "house" wine, little nuts, dried fruit, and cheese! My mom and I had such a great time sitting in the "common room" and enjoying a hot tea (my mom) and a glass of wine(me). And you are super close the to 4,5,& 6 Lex line, which makes it very easy to get anywhere you're trying to go. There were some draining issues with our tub, but that just comes with an older building. Also, I wish their website would have more pictures available of their property.
The staff helped out with any queries we had and the location was perfect.
Value for the dollar was great. Facility older and small but clean and acceptable. Classic old school place Construction next door only a problem if intend to be in room in daytime (why do that, your in greatest city on earth). No noise at night.
The staff is excellent. They were helpful, engaging and respectful. The hotel is small but intimate and comfortably.
I only paid $99/night and still wouldn't stay again. Heat didn't work despite the below freezing temps outside. They had a space heater but no extra blankets. Did not want to spend a second more in the room than necessary. I was upgraded to a larger room which was still the smallest room I have ever stayed in. Felt quite claustrophobic. Most of the staff were super nice, with the exception of a few obnoxious unhelpful ones. Couldn't wait for my stay to be over. Also I saw the shell of a bug on my bed but I'm not sure if it was random or an actual bedbug. Came home with three bites on my body. Not sure. I'll put all my clothes through the dryer just in case.
very comfortable bed, pillows; nice bath, plenty of towels; complimentary breakfast; location; staff the room waspretty small for the price (also closet minuscule); I barely had room to set up and use an ironing board to press some clothes.
The location was great and staff very friendly. Expected coffee to be already made in the am.
There was nothing to like. The ratings section of this review forced me to give them a 1 so that I could submit the review. The Gracie Inn deserves a ZERO rating, overall. The hotel was filthy. The room - 306 - was disgustingly filthy and falling apart. It looked like it had not been dusted or sanitized in years from the layers of dirt and grime on everything. There were broken blinds, doors, drawers and cabinets. The kitchenette was beyond dirty, with food stains everywhere. The bed sheets had human hair all over and stains on the pillows. The bathroom had hair everywhere and layers of dust. Housekeeping insisted that they had just "cleaned the room". The housekeeper remade the bed, but I was already in shock from the state of the entire suite. Paint was chipping and pealing off the walls! I have photos documenting all of this. I returned the keys to the drop box immediately and left. I had to inconvenience a friend for a couch to sleep on for the next three nights. The Gracie Inn is a disgrace. The Disgracie Inn is a more suitable name of this place.
It was affordable, good price for NYC.