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the location was key. the rooms were decorated well and loved the tub in the bathroom. there was a problem with the temp of the room. it was 81 degrees and we couldn't set the thermostat. we asked for the front desk to check in at 8:30 and when we got home at 2:30- it was 79 degrees. it took time for someone to come up and fix and by that time- it was 3am.
A trendy, new hotel with very helpful staff. Great room with nice amenities (HDTV, well-stocked mini bar, etc.) and a large bathroom with Kiehl toiletries. We especially liked the area as it was quiet at night with no loud bars or nightclubs either on the property or adjacent to it. It is just a few blocks from restaurants like Nobu and Tribeca Grill. The property sits directly above the Chambers St. Red Line (1, 2, 3 train) so you can get uptown quickly (Time Sq/Theather Dist and Columbus Circle). SoHo is one mile north/northeast and the Meat Packing Dist is two miles north/northwest of the hotel. The hotel guests we met appeared to be well-educated professionals who were quiet during the evening hours. We'll definitely stay here again. The room door was set to close and did so very forcefully. It should be adjusted so that the weight of the door does not close so quickly and forcefully. It was difficult to bring in/take out luggage. Also, the thermostat/room temp control was difficult to operate. However, the large comforter was warm enough that the room temperature issue did not present a problem in getting a good night's rest. Plus, I'm confident that had I/we found these problems to be more annoying that the helpful staff at the Smyth would have addressed them quickly; we were too busy enjoying NYC to be phoning in complaint calls to the front desk.
Attentiveness and responsiveness of staff, the room, which was a joy to in which to spend time, and the quality of service throughout the stay. I'm always anxious at Smyth about having a room with sufficient peace and quiet that I can enjoy my stay, but this time I had a room on Floor 8 that was not close to the lift - very relaxing.
The staff was friendly and accommodating. The room wa awesome and comfortable.
Modern features like iPod dock, latest tv, modern stylish bathroom, large windows
beautifully done and quiet
The proximity to our friends 10 minutes away and the easy walk to Chinatown, great restaurants as well as the subway.I liked the modern decor and the ability to open the windows as well. We were offered a 50% discount to stay over on Sunday night. We were not there long enough!
Lovely comfortable rooms great staff brilliant location Having to pay for wifi
staff is very friendly and attentive, big bathroom, big windows, good view hotel is quite dark, loud from the street
hotel was well located. hotel staff very helpful and friendly. room very clean.
the check in and bellman were great--loved the champagne at ck in the furniture and rugs were tired--wouldn`t call this room delux
Good location and good size hotel
comfortable beds charging sales tax on the room rate---its outrageous
The room was very comfortable with light and modern decore (quite different than most NY hotels). It is a new hotel so the furniture and fixtures are still in good shape. The nearest subway station is around the corner and Soho is five minutes away by foot. Free Wi Fi internet service. The location is not as convenient as mid-town hotels for visiting the most popular museums, theatres and Central Park. Tribeca itself is not a very inspiring neighborhood. Most streets in the hotel's close vicinity contain warehouses and retail business, and therefore are not very attractive. The hotel's central space (where they serve breakfast) is dark and often cold.
The whole experience, the staff where very warm, welcoming and helpfull.
Housekeeping staff were very nice. I stay there because it's near my son. I would probably stay somewhere less expensive if it weren't around the corner from him. The breakfast are overpriced and the food not that great although the presentation is good.
Beautiful design, nice position, comfortable rooms, outstanding hall and cocktails The hotel staff seems helpful but not really interested to the customer
The Roxy is an indulgence in the best of ways. It's charming and comfortable. Well appointed and close to transit. The staff is friendly and attentive. We only ate breakfast at the hotel, but it was delicious. We were sort of sad we went elsewhere for Sunday brunch... The spread is amazing. There are few negatives to the Roxy, honestly. Location is good, but not great- safety was not a concern. Just don't expect to walk out the door and be somewhere, you'll need to hop the train or a cab. The space is comfortable, but the pillows (like most hotels') were worthless.
How peaceful it was
Meget hyggelig mottagelse, uoppfordrett informasjon om hyggelige steder i nabolaget etc. Rent og effektivt rom, med personlig touch. Særs god beliggenhet i rolig strøk med mange gode restauranter og småbutikker. Nært subway med gode forbindelser uptown. Rask og stabil wifi. Noe vedlikeholdsetterslep. Moderate fellesarealer, ikke veldig fristende for frokost etc på hotellet
Very nice view. Very friendly environment. We asked for a late checkout and they were able to extend it up to 2pm. Thank you.
really quiet room did not get cleaned till 6
I loved the location, the staff were friendly and courteous and the room was spacious and clean.
Front desk employees were awesome and so helpful! Very minor issues (light burning out) were addressed immediately. The restaurant attached to the hotel has no affiliation with Sheraton but we didn't like it- they were rude and took advantage of us.
Very nice staff, clean hotel, type fancy and would recommend anyone to stay. Great area and very close to the train station.
Friendly staff Spacious bathroom Good location No turndown service Odd odor in the hallway, panels along floor were flaking, mid-renovation?
Great location in soho. Staff was very helpful and parking easy. The room was clean and new. A great view with very clean sheets and duvet. A good mattress Bathroom was new and clean. Room was not big but neither was the price tag. Liked it much better than the soho grand that shows it's age
Location is definitely a plus. Comfortable hotel overall
Friendly and efficient staff.
The view and service Small roim. High rate without promo
Location, next to the subway and Brooklyn Bridge. Staff, very friendly and welcoming. My room, a loft, was creative. Great historic pics on the walls. Fitness Center. Access to computers. Only that I took too much time booking it and the price on my website went up a little, but that's my doing.
It's modern, clean, great location!!! If you are a family of 4 or less is great! We are a family of 5. The room is too small, we didn't have space for an extra bed so one of us had to sleep on the floor... And there's no space for bags, luggage or anything extra...
Location, location, location. Room was small, but average sized for the area; good value. Bathroom could use a remodel.
The location was wonderful, right next to the A and C and 1, 2, 3 lines. All less than a block from the hotel. The rooms were cozy w/ great room temperature control. The staff were very friendly and helpful too. Starbucks right next to hotel, which was great because they didn't have coffee or fridges in the rooms. The hotel was doing construction on the floors below us and they started hammering, drilling, and sawing very early, so sleeping in on vacation was impossible. What really annoyed me was while checking out the guy ahead of me who was also checking out made a big stink about the noise and he was comped a night. I complained and only got any apology. Perhaps, if I was not a young Hispanic woman, but a rich looking white dude I would have gotten comped too. The water temperature was hard to control as it was either frigid or scalding.
The hotel was really clean and met the basic points which was a big plus (especially after hearing that other hotels in the city contain cockroaches...). Also, the location was decent and close to the subway so it was really easy to get around in the city. The staff was also friendly and I liked how there were computers in the lobby that the guests could use. The rooms are tiny! I felt like I was back in the college dorm rooms. For the rate of the room, I was expecting bigger rooms. Personally, I thought the value of the room wasn't there for what we paid but the rooms were decent and if you're in the City, I suppose all the rooms are going to be smaller and more expensive.
Air conditioner undersized and loud.
We were hosting a conference at a nearby bank, which was only four blocks from the hotel. Therefore, it was very convenient business-wise.
Location, lication, location...and price for NYC. Good bed and a clean washroom with nice soaps and shampoo. Big stain on carpet, noisy window air con unit.
the location was perfect for my needs The staff was way too rude..particularly the maintenance guy. BTW who ever needed a maintenance person in a hotel. Those rooms are supposed to be already perfect. At first, they sent me to a room in which I had to use stairs to get to my bed and my head would bump against the ceiling when I reached the top. Since the AC was located at the bottom of the room and fan not directly on top of the bed, it felt really hot upstairs. When I complained that this room didn't look anywhere close to what I saw in the pictures, at first they said all rooms are booked. Then, they finally relented after I pushed more. The other room was small in size but once again was hot and I had to deal with the same maintenance guy. All night, the place was very noisy with people going in and out, the doors seemed to be clanging all night.
Clean, convenient, quiet Interior, reasonable price for the location. Tiny room, tiny bathroom, antique elevator, long hallway with turns and stairs, loud 4 a.m. garbage trucks.
it was close to everywhere in the city the staff is very friendly and helpful the hotel small and cozy
easy to get everywhere
Good location for shopping downtown & walking distance to Chinatown & Little Italy. Subway right there. Was on the fifth floor, very quiet. The doors to the rooms are very heavy, and difficult to open and close.
location was right on the subway line, cookies at night was nice, rooms where quite at night breakfast not included in price
We like to stay in this hotel is clean and very friendly
Location near subway was extremely convenient. Rooms were spacious by New York standards; the bed was very high quality and firmness could be adjusted differently for the two sides. The hotel was located near many excellent restaurants encompassing a wide variety of cuisines and price ranges. Walls were a little thin, so one could hear everything going on in the hall outside and arguments in the next room.
Great location near all subway lines. Lots of restaurants within walking distance. Close to Soho and China town. We ran out of hot water twice during our three day stay. Consequently, they didn't charge us for those two days, and that, without any hassle.
No help from doorman to flag taxis. Generally the hotel showed wear and rooms need refreshing.
Great location, friendly staff
The metro station direct in house.
Hotel is located near subway entrance, Soho, Chinatown. Everything is at the door step. Staff was very nice. I would for sure stay here again.
The price was right for this great hotel with big rooms for the city. The staff was great, the rooms were modern and large, coffee is always available in the lobby, and the beds were comfortable, and the location was perfect. It is right next to a subway station and just blocks away from several cool spots. I would stay here again. I cannot say anything that I did not like.
My body was on west coast time and I tried to take a shower at 2am but there was no hot water. They also ding you an extra $5 for usable internet.