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The design of the hotel and the location The service was extremely poor. The concierge was not very helpful. The rooms would not be cleaned unless requested and after several complaints. The coffee was brought cold. Walked into our room bathroom at 5pm to find the housekeeping bucket and mops in the middle of the bathroom. The bellman placed our shopping bags in a wrong room without so much as an apology.
Veldig bra Alt var bra
Personalet var blide, imøtekommende og diskret. Satte også stor pris på New York Times liggende utenfor døren hver morgen, gratis Time Out og mote-/designblader.
Beliggenheten er perfekt med restauranter og shopping rett i nærheten, samtidig som området er mye roligere enn kaoset rundt 5th avenue. Airconditionanlegget laget mye støy, noe som forstyrret nattesøvnen.
Bra standard. Bra beliggenhet. Airconditionanlegget bråkte mye.
God service, sentralt,flott hotell, god mat.
Look and feel of the hotel. Love the front courtyard. Although we did not have a chance to eat in the restaurant, the area looked amazing. The stay was overall good. The room was a little late in being available but that happens. The front desk staff was ok. Not overly friendly or warm but certainly not rude or short. iPhone dock was a bit old. Should at least have adapters for newer iPhones.
The restaurant on site is very nice and fun for weekend brunches. Rooms are very very tiny.
Great location and design. People very warm and great value Size of bathrooms
Location Not set up for the business traveller - no desk in room, poor electrical outlet access.
Low key but helpful manner of staff. Location is excellent. Food & service at Kittichai Restarant excellent.
The staff, particularly concierge, were amazing. Not only were they efficient in making bookings for us but they suggested some fantastic restaurants for us to visit. The room was quite big for a NY hotel. The bed was fantastically comfortable and we loved the Kiehl's bathroom products. The location of the hotel was excellent - so convenient for site seeing and shopping. We also loved Kittichai - fantastic food. All in all, a fantastic stay. Thank you!!!
Beautiful boutique hotel. The staff was excellent. Service was excellent. That is the most important to me. I will defintely return to this wonderful hotel and gladly recommend it to friends/colleagues/family! Believe it or not, in my room (56) the toilet paper holder is located in a very awkward location -- sort of gets in the way.
The king bed was great and the toiletries are tops. There is a gap of more than an inch between the door and the floor - which means I heard every conversation in the lobby / lift and every ding of the bell. I also had to put a towel against the door to block out the light and some of the noise.
We enjoyed our stay. The price we paid for the hotel was very reasonable. It was in a good location and the staff was friendly. Lack of lobby computer to access the internet.
The room. It is elegant, modern and trendy, well designed all at once. .Love the bar and the access to Kittichai restaurant which has amazing food! Loud music in the reception area. It could still be cool and upbeat without blaring music that was not welcoming at all.
We loved the location in Soho, lots of great restaurants and shopping nearby, and we found the room to be very comfortable. The subway was convenient, with rapid service to midtown. Although the bar scene was fun to watch until midnight or 1 AM, it got annoying when we did try to sleep. That was our only issue.
Great location in SoHo, cool modern decor and good sized room, friendly staff. Oh, and luxury soap. Lobby lacks charm and comfort - not the sort of place you want to hang out. Overly intrusive music.
It is a new design hotel. Very friendly and professional staff. Nice rooms ( not the small and ridiculous rooms we usually find in NY ) with graet light and huge windows. Best location impossible for whom going to have shopping and promenades. Really great.
The room, the staff, the restaurant, the green roof . The bar at the roof is a happening place and i had my young daughter!
Friendly staff. Stylish. Perfect location for my needs. Would love to make this my destination hotel for my monthly trips, but only if the price were reasonable. Way over priced for the fact that it was not finished and booking.com did not make it clear that the hotel was not yet finished, which was misleading. Lift to ground floor not working so had to carry bags down 2 flights of stairs when door staff not around. No restaurant or room service - although refreshments were offered "free of charge" in the lobby, when this is instead of a full or half service hotel its slightly different - its not a perk, its a necessity!
Excellent location, extremelly friendly and helpful staff, nice room, design details Due to the recent opening of the hotel the restaurant and other common areas were not available for guests. Small living/social area
Great interior and the employees were very sevice oriented
This hotel has an excellent location and benefits from modern design. Due to a mistake by Booking . com my 16 yr old son had to sleep on the floor for our first two nights . No roll-away beds were available and none could be obtained . I specifically included that our party was a 3 and this information was not conveyed to the staff at The James so its was not their fault or responsibilty to correct. I was extremely disappointed by this fact. The hotel staff did provide a roll up bed when one became available but it shouldn't have come to this if Booking . com had provided all the information given by its guests to the administration staff at The James. I would advise any customer who is travelling as a party of 3 to contact the staff at The James directly to confirm that roll away beds are available
I especially loved being on the corner of a subway stop, a couple of blocks from Little Italy, a couple of blocks from Chinatown, and walking distance to so much more. The hotel was clean and neat and my room was updated. Even the coffee was good. I was alone and just wanted a clean, comfortable room to wash, dress, and sleep in. I didn't care that the room was very small (not even a closet, just 4 hooks) and the bed only a double size. This is NYC. Rent even for studio apartments is ridiculous. But, couples and families should make sure to get a larger room.
Hotel is steps away from the subway. A short walk to Little Italy and the Financial district. Lobby doors lock in the late evening for added security. The bathroom was riddled with mold due to poor cleaning and ventilation. Had to keep to bathroom door closed to avoid the smell.