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Superb location on upper West side. Excellent staff including concierge service. Good, clean, room with turn down service and appropriate amenities.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
the kindness of the hotel staff.
convience My key did not work the night before I had to leave the next day but your staff fixed it.
high quality establishment with attractive look and feel in excellent location
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
Comfortable although small room with 2 standard double beds - quiet apart from drown of airconditioning outside. Staff all very friendly and helpful. Excellent location very close to subway, Central Park and Natural History Museum. .
Conveniently located (center of Manhattan, near Central Park) and easily reached by driving. As it was an older hotel the rooms are compact by current standards but still confortable for one (perhaps cozy for two).
The location is excellent. It is right across the street from The American Museum of Natural History and adjacent to Central Park. The neighborhood is great--lots of families out walking and lots of dogs. There are lots of restaurants within walking distance. I am a middle-age female, and I walked around at night and felt safe. Also, a subway stop is across the street. I had a car, and I parked overnight at the museum garage for $26 per night. The hotel was quiet, and the staff was friendly. The room I stayed in was adequate, but it was not as luxurious as the picture on the website. The desk chair was worn out. Very small TV . Had to pay for internet service and had tech problems with it. The bathroom was clean, but a bit small and quaint--like staying at my great aunt's home. The air conditioning ran full blast the whole time, and still the room was too warm and stuffy for me to sleep comfortably. My room was on the 7th floor and I had to take the elevator to either the 3rd or 11th floor to get ice every day. Also, soda and snack machines are on different floors. Too much hassle!
Great location for the finish of the New York City Marathon. Comfortable beds. No free wifi in the rooms and only one internet access in the lobby.No facilities for tea /coffee in the room. Room was overly hot and cooling fan rather noisy. Breakfast choice was a bit limited
I was at this hotel for 3 nights and enjoyed in the early fall on my own little party vacation. Very clean and good price. One front desk employee was rude but the other couldn't have been any nicer and helpful so just know who to go to. The staff was also the only knock I had or had read about in my research for the trip. Night life was younger about a $15-$20 cab ride away but day time had plenty to offer. Well worth price and would go again with a date.
Visited Central Park and the us Open tennis tournament. Both were very accessible from the hotel - either a short walk or via the subway. Would definitely stay there again.
I liked the location next to Central Park. I was given a lower-grade room with twin single beds instead of twin double beds initially. On questioning why the response from front desk had an air of "we almost got away with it" and "we are doing you a favor moving you into the better room." I had to book a room online because obstacles and excuses were given when I tried to amend my booking slightly.
Great service and close to many destinations
The hotel was located in a good spot for visiting NYC. Its location to many attractions is great. Help with parking facilities would have helped. it seemed you were pretty much on your own for parking.
the area the access to the park and nothing else they did not switch on the heating when we asked, the answers of the staff were always like in a bad mood. its a pitty that we extend our stay for another 4 nigths when we arrived
Location was excellent. Cabs, metro all accessable. Lots of good places to eat and shop that were close by. Lots of park greenery to make it relaxing. Atmosphere of the hotel and clientelle are very friendly.
Ok standard and clean rooms. Very good location near Central park and 1/2 block from subway on 81st. Small rooms and unfriendly night staff.
The bedroom is luxurious. Having the sitting room with a second TV was great- have not seen that elsewhere..Loved having open parking across the street at the Museum of Natural History. Many good restaurants nearby. And Central Park- I thought the welcome was thin- they did not tell us that breakfast could be had on Floor 2- even just coffee. Did not have coffee pots in room-I missed that.
Nærhet til sentum/central park
Det er ikke så bra standard, men man har råd til å bo der, og hotellet har en utrolig flott belliggenhet om man vil bo i New York i fredelige omgivelser - og slippe unna støyen rundt Times Square. Bare et steinkast fra Central Park. Men skulle gjerne hatt litt høyere standard for samme pris. Savner frokost på hotellet. Frokost på hotellet.
Ingenting. Et forferdelig rom, ikke antydning til lunk i vannet, så det å dusje var for eksempel umulig. Ellers står ikke dette hotellet i forhold til den flotte beskrivelsen de har på sine hjemmesider. Anbefales absolutt ikke. Annonseringen står ikke i forhold til hva man får.
Fint strøk av New York,kort vei til subway og gode resturanter.Vi var veldig fornøyd med personale, som var hjelpsomme og hyggelige.
Greit om vinteren, men det er ikke AC noe som vil begrense komfort om sommeren. Fin beliggenhet og greit rom om en er alene eller et par med relativt lite bagasje. Koselig AC burde være på rommet. Det er naturlig i New York om sommeren