We were upgraded to a beautiful room when we checked in. The staff were very pleasant and helped with reservations for meals.
Its location, that is all. To expensive for that type of rooms Mostly everything
the breakfast is excellent and the location perfect, the bed was too old a real shame for a 4 star place. the whole hotel needs to be refreshed
Reasonably good location, not in the center though. 1. breakfast cost EUR 28 pp seems too high; 2. Internet cost EUR 24 pd is unacceptable
Convenient location with parking nearby (which isn't mentioned on their booking.com site) but also convenient to the Metro to access Paris sights. While clean, comfortable and larger than most Paris hotel rooms, the services were limited - don't expect a nice bar/lounge.
Comfortable accomodations; well decorated, cozy ambiance; excellent location. High cost of parking.
great location, and big comfortable rooms by paris standards. good value too. friendly and helpfull staff. internet access should be free (currently charge €4 for 30 mins) and they are having a laugh with the breakfast pricing, €28.50 per person for a buffet??!! i mean seriously does anyone actually pay this much for breakfast? internet access should be free (currently charge €4 for 30 mins) and they are having a laugh with the breakfast pricing, €28.50 per person for a buffet??!! i mean seriously does anyone actually pay this much for breakfast?
Breakfast was poor value for money
location reception staff did not charge me the correct fee, they overcharged me, and do not answer my e. mails.I have paid for breakfast twice as it was included in the deal with Booking.com, they took some off but not all; attention to detail ; 41 Euro worth still on ! It was a rush to pay to get to the airport in time for a flight, on getting home my e.mails are not answered.
Sentralt I Paris. Gåavstand til det meste. Moderne,store gode senger og rom.Jazzhotell med live musikk. Nei.
Utrolig at det ikke er gratis wifi der. Frokost kostet €25, men på bekreftelsen ved bestilling stod det €19. Uansett over priced.
Et moderne hotell med minimalistisk og god design
Lett å finne, kjøpesenter rett over gaten, god kommunikasjonsmuligheter som buss, bane, taxi, sykkel Vanskelig med bane til Orly-flyplass, måtte bytte 3 ganger og langt og gå på stasjonene (taxi anbefales).
God service og meget god informasjon vedrørende våre spørsmål, både om byen og metroen. De ga oss også utmerket service i forbindelse med tur til Disneyland.
1. The friendly and helping staff.
Very warm and confortable hotel with a good location. Air conditioning work not very good.
The bed and pillow was very comfortble!!! Rooms were small. Room service was terrible and over priced
Location and cleanliness of room.
The staff were very friendly and helpful The rooms were very small and the bathroom was tiny. The TV did not have many channels (no MTV :()
Very ggod position and walking distance to local attractions They could not accurate tell me a fixed price for taxis. The one they ordered had 12 euro on it before the journey started and charged money for handling our hand luggage.
There was one day I returned to the hotel at 2pm having left in the morning at 9am and my room still hadnt been made up, I had a massage and returned at 3:30pm and it was still yet to be cleaned which was quite annoying. Also I booked a massage and was not asked whether as a woman I was bothered by a male masseur which was not professional in my opinion I would have preferred to be informed prior to booking.
Good location, very well 'styled' hotel (new and very contemporary), and decent value for the room rate Very small rooms made them somewhat uncomfortable, and some would argue that that would make them a poor value
Complicated check-in despite the fact the credit card was already registered by booking.com. They wanted still to pre-block the amount for the stay and the procedure took quite some time.
friendly and helpful staff I coudn't work out how to use the shower in my room so instructions will need to be left
I liked most the hospitality, and nice attitude of staff.
Location Not value for money
I like it
actually this time nothing since room was not booked as requested(higher floor) out of two nights stay one complete day without hot water i am looking for compensation for the inconvinience caused since i have arrived at midnight on the first day of arrival and had to rush on the folloing day for shower before 10am as simply hot water will be cutted from 10 to 19.00 hrs?? the hotel require total renovation, being starwwod member i have asked for room upgrading with no success
luxury and the breakfast was exellent. no
Location Room service quick but astronomical prices for the quality of food. Bar staff incapable of making a descent cup of tea (got slightly coloured hot water). The hotel is badly in need of renovation.
The staff that was very nice and helpful. The location is excellent, in the heart of the city. We upgrade the room to a much larger room. The price was a little too excessive for a regular room.
The location, the room, the excellent service of the concierge who got us tickets on the same the day for a fully booked show.
Location near city centre; hotel staff's smiling faces.
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
The rooms are great as are the staff.
airconditioning was not very effective despite my changing the room.
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
Hotellet ligger flott til for shopping og opplevelse av storbyen Paris. Store gode rom, godt renhold og god service. Anbefaler gjerne dette hotellet til andre som vil bo sentralt i paris, Vi var med barn på 12 år og det var god plass på rommet. Her kommer vi gjerne igjen, Rolige rom til tross for at gaten var trafikkert.
God beliggenhet, bra standard, frokost noe dyr i forhold til tilbud.
Fine rom med særpreg og god standard på bad. Hyggelig frokostrom, men litt for kostbar frokost i forhold til standarden.
Perfekt beliggenhet, med ca. 200 meter til Triumpbuen og 150 meter til Champs Elysse. Pene og gode rom. Flott bad. Vanskelig å snakke engelsk med personalet.
Bra beliggenhet. Veldig bra frokost.
Lobby beautiful, great rooms, staff very helpful and accommodating, food and drinks excellent. Exquisitely updated and decorated. Excellent value for the money. Would recommend without hesitation.. .
Comfort of beds, friendly staff, location to Eiffel Tower and Champs Elysee Not one!
Location, convenience and staff were very accommodating No
Close to centre with bus stop close by
location, and comfort size of hotel
Very excellent!! Nothing
The hospitality is more than George V.
rooms extreamly small, tv charge was not expecting very expensive
Front desk staff were helpful, intelligent and professional with a great sense of humour. Room was spacious, modern yet tastefully decorated and extremely comfortable for a weary business traveller.
The Training Centre (Gym) was not available during my stay.
Vi fikk oppdatert rommet til club la fayette og hadde det helt utmerket, en fantastisk utsikt og rommene var kjempe fine, vil anbefale hotellet på det sterkeste og reiser tilbake igjen:o) nei
Beliggenhet,høy grad av komfort.Utsikten fra rommet i 46 etasje mot Eiffeltårnet.Baren enda noen etasjer høyere. Amatørmessig check-in.Trodde jeg forholdt meg til en trainee,men så ikke noe slikt skilt.Feil at hotellet har gratis internett.De anbefaler bruk av ethernet-tilkopling til 15 Euro pr.døgn.
Excellent location Noisy with the traffic outside and also noisy neighbours
Ideal location, within walking distance from Champs Elysee and Air France airport bus stops. Rooms were clean, modern, bright and functional. Loved the coloured lights - adds an additional modern touch to the room. Staff were friendly and accomodating. Free internet access in lobby. 3* rating due to lack of facilities, but rooms definitely of higher standard. Room appear recently refurbished. Double bed was actually 2 single beds put side by side. Mattresses were rather thin and had tendency to slide out of place (but bed comfortable overall).
A friend recommended this hotel to me and I was very pleased. I found the bed and the desk to be very comfortable. Since the hotel was small, I was able to quickly come and go from my room to the street. Check in and check out was very efficient. I also appreciated the electric tea kettle. Overall, I found this hotel very comfortable and convenient.
It was in a very convenient location. Hotel staff were excelent and very helpful - I was pleasantly surprised. Reception desk was great and spoke english which was also a help. The waitresses at breakfast were also very pleasant, and prompt. The lift is tiny - a bit ridiculous for 8 floors. Rooms are a tight fit, but I guess to be expected in central Paris. Can be a bit noisy.
Everything, the room was beautiful. It's in a great location to walk around Paris and the staff are lovely v.polite and helpful. The breakfast is very tasty and they will even bring it to your room!Would love to return to this hotel again.
very neat , offered a comfortable stay with no big frills. Breakfast was fine but lack of enough restaurants
Hyggelig betjening, trivelig strøk. Dårlig seng.
Hyggelige folk i resepsjonen. Meget bra renhold. Rene håndklær og ny vannflaske hver dag. Delikat rom og gode senger. Rolig strøk. Nei. I forhold til pris var dette utmerket.
Komfort, design og atmosfære. At nattevakten er oppdatert om restauranter og barers åpnigstider i umiddelbar nærhet. Fikk feil informasjon ved ankomst rundt midnatt angående muligheter for å spise i nærheten.
Kort vei til kongress senteret og Metro. Hyggelig personale som snakket godt engelsk. Det er ikke kjøleskap/ minibar på rommet.
The hotel lies in a very good position. The rooms are quiet and spacious and clean. The staff is friendly and helpful. for that price I would have appreciated something more, like a welcome drink or a basket of fruit at our arrival. My idea of a relais chateau is that you pay a little more but you get a little more, like we had to leave very early in the morning and it was not possible to have a cup of coffee!
The location The food was not up to standard
We know the hotel well - have stayed there many times, and it maintains its standard and is as good as ever.
location is perfect, center of the city but quiet surrounding, rooms are beautiful and clean, staff is helpful, no regrets
Staff is very friendly and helpfull.Lokatoin is great.Good restorant.We liked every thing! Will return back for sure!
Everything was perfect other than a small room which I think applied to most parisien hotels I thank all of the staff for the good attentive service The room was little bit warm I think the ac was not working but that was fine
Location, smallness, Asked 4 ice two nights in a row with no results. Airconditiong virtually non-existant(of course it is europe).REALLY Suprised this is a chateau relais property.
I liked the location and the room i thought the staff were quite unfriendly
Location, secure car parking, friendliness of staff. Price of breakfast
Alt var nytt og frescht, intim atmosfære og personlig service. At frokost ikke var inkludert. Det er ikke alltid tid til å gå på en cafe.
Fredelig lite hotell rett ved konferansesenteret. Kort vei til turistattraksjoner og fine restauranter.
Kjempehyggelig hotellpersonale. Rent og delikat rom, men ikke så stort. Veldig stille område. 10 min gange til Triumfbuen. Ikke mye, men er et lite stykke unna de viktigste serverdighetene.
The staff was most helpful and the room was spacious and very clean. We could also get a glimpse of the Eiffel Tower from one of the windows. Spectacular at night.
The bed, bedding and pillows were very comfortable. The bedroom was also very dark. Excellent wireless Internet connection. The security chain on my door was not functional (the end was broken off) and that played on my mind and gave me a very fitful sleep. The placement of the mirror on the inside of the closet door was very awkward as the door could not be fully opened as it hit against the room door.
They can hear the visitor and ready to help to him i could hear at 2a.m.how people made love in the room behind the wall of my room, their conversations and then how they took shower,noise from elevator
we got special rates from internet booking, otherwise normal room rate without breakfast was very high (600 euro/night)
We did like the space to relax plus the comfort of the room and the good location in Paris.Our stay was short but we were impressed by all of the staff with whom we came into contact. Smoking in the courtyard asea
Location of hotel is excellence, 5 minutes from Effel and metro station Trocadero. Room was normal size, not big, but comfort (it was suprior). The bed was big and comfort. There are many cafes and restaurant near the hotel. In the hotel there is wonderful garden with flowers and trees. In the room for smoking person the window was extreme small, something like bull's-eye in the airplane. Shower cabin was wrong construction, and if you have a shower all floor in bathroom is wet.
The hotel was ideally located in terms of access to significant tourist sites, eg. Eifel Tower, and in the old part of Paris.
The hotel front desk staff were courteous and very helpful which made it all much easier. Main floor rooms are not clean and noisy. Value for money was not good.
The staff is very friendly and passionate about making their customers feel comfortable. The location of the hotel is very good. Its a budget hotel within the art of the city. Its a lane away from Arc de Triomphe and Champs Elysees Its not spacious so its advisable to have smaller bags rather than huge suitcases
Nice position close to the Arc de Triomphe. Quite room even if on the street
location poor advice from concierge
Small, quaint, quiet. The rooms need updating.
the rooms were very clean and nicely decorated, the employees were very nice and proffisional, and the location was just excellent as Vernet St. was located by champs elysee and george VI road. Hotel Lobby was small and the internet connection was very low.
from the moment we set foot in hotel there was nothing that the staff couldn't do for us..very helpful and courteous.really made my stay in Paris something to remember for a while..loved the personalized welcome letter .
I booked this hotel because it was listed on the leading small hotels of the world. This recommendation has not failed me. I have traveled to paris and the rest of europe to know that the standards are different than four plus hotels in the usa. The hotel vernet did have good sized rooms and our room had a balcony which is great. The bedding was excellent. The staff was excellent, including front desk personel, the concierge was fabulous, as well as the bellman, bartenders, and wait staff in the dining room. All the employees addressed me by name after the first day. That shows how much they put themselves out. Lights in the bathroom were not adequate for shaving or applying makeup. Pillows were foam which we don't like. Should be feather pillows.
Location was approperiate for my business meetings around the city. Poor value for money. Absolutely not a 4 star Paris standards. Extremely small room. Unheated bathroom. Aminities were not regularly refreshed. Decor of reception and public areas is basic and rundown.
The location is excellent as it is behind Champs Elysees but yet very quiet. The staff, especially the concierge is very helpful and they all speak excellent English. The walls between the rooms are a little thin. I could hear footsteps and voices from the other room when it was occupied.
Friendly and helpful staff and nice room WIFI at our room was a bit weak. Main elevator was not working and everyone had to use staff elevator instead, which is a bit small.
The friendliness of the staff, the service and the centrality of the hotel. Thank you. It was a pity that the restaurant was closed.
The staff was so friendly & the hotel location was ideal we had so much fun there I'm going to stay there next visit to paris