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We had excellent service in one of the restaurants. Also, the Christmas decorations were beautiful. It was raining and you couldn't pull up to the overhead shelter to unload your car. They made you park (an obscene $24.00 per day to park) and unload your car and walk to the entrance. They had shut down one of the check in stations just before we arrived, consequently we were probably 50th in line to check in. We arrived around 5:30 p.m. The line was even longer an hour later. Directions to our room (the place is huge) were very confusing and the elevator to our room was out of order. We took the stairs. Also, one of the escalators was out of order as well. Only two pillows per bed. We stayed at a Holiday Inn Express the next night. Four pillows per bed. Smaller room but more comfortable and much less expensive. Will not go back.
I did like the beauty of the place. Too overpriced for the hotel. The price is ridiculous. Will not be staying here again. I will get a much nicer hotel for the money the next visit to Nashville. Everything is so spread out and I did not get a chance to even walk to the Grand Ole Opry. Room service for 2 people was around $80. I had men's beard clippings in the bathroom. I have stayed in better resort hotels. This 2 day stay cost over $1000!!! Not at all worth the cost.
The hotel is beautiful and has lots of ammenities. Way too many kids unsupervised. Kids throwing shows off balconies and jumping in and out of the hot tub.
Lots of amenities but all prices were raised to an extreme also had reserved a king bedroom many months prior and was told on arrival that they were all booked suddenly so had to spend and extra 110 each night for an upgraded room
Easy to find Expensive!! They tack on extra fees that we were not aware of before arriving, very expensive outdoor parking, resort fees, etc... It's a beautiful place but also confusing to find your room, we had one with a pull out bed only, not a real bed. It was fine but not my first pick.
The room was nice, clean and comfortable. It was nice to walk around all the property and see all the plants, flowers and shops. We enjoyed the outdoor swimming pool in the evenings. Staff was friendly and helpful. We did not like that we had to walk so far to get to our room. We parked in self park. There was not anywhere close to drive up our car and unload. We had to bring our luggage from the parking lot to our room which was a very long walk. Every time we left, we had that long walk to our car and then back to the room. I would have been lost and not able to find my way most of the time if my husband, who has a great since of direction, had not been with me.
Setting, and scenario was very soothing. Ample check in staff so lines moved fairly fast Overpriced rate of hotel + all eating establishments within. MIght as well join up with Disney on pricing models. Resort fee was add-on that doesn't rate for the 2 bottles of water on day one, and internet service hookup. $40 for 2 days, plus I guess holding our bags for 3 hours pre-airport run. Uber your ride to Airport you'll save 100% of their shuttle.
The place was amazing eye candy. The gardens and water features are so beautiful. We had a great time walking around throughout the place. The headboard on one of the beds had a few places where the vinyl had peeled off. There was no liner for our ice bucket and underneath the bucket was a hair tie, which leads me to think, the room wasn't cleaned properly. Also didn't like the hidden servic fees tagged on to our bill which where explained as, "that pays for the complimentary wifi, 2 bottled water" and what would seem to be our privilege of walking around and looking at the hotel.
People are nice The room was tiny for the price Poor directions and signage
Parlor room does not include a bed. Just a pull out couch. Shower temps tyre was either freezing or scalding. The smell of whatever cleaner they use was overwhelming. Also charge a $20 mandatory resort fee.