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Our room was beautiful and overlooked the water. We were steps from a quiet beach where we could see sea turtles and watch the sunset. I would recommend this place to anyone and will absolutely come and stay again! the only think the room didn't have that I really wished it did was air conditioning. The ceiling fan didn't offer much relief one the very warm nights
It was nice to receive clean towels everyday. Plus a bonus of having your bed made daily. The kitchen was too small. They were remodeling room 215, next door to us while we were there. It was quite noisy with the construction workers.
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
There is simply no better location in Maui Activity concierge was not really ahead of its game
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
Food was excellent.
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
location - windy and rainy part of the island
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.