We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't the best of visits.
Walking distance from everything. Construction during our stay and a long walk from the elevators
Hotel was under construction. It was loud and not the least bit relaxing. We were woken up in the middle of the night by drunks cursing in the plaza area. The carpet in the room was stained. The power went out multiple times and I had one family member get stuck in the elevator. The staff was friendly but my experience overall was not pleasant.
Jackhammers outside my window at 8am, nonstop construction noise on hotel and conference center next door. Poor service in restaurant. Good location & friendly staff
I liked the overall comfort of the hotel. I did not like the service. I asked for a bellhop to help take my bags to the car. I waited for about 25 minutes and decided to take the bags myself.
Location and price
Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great. Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
The hotel is a short walk to the pier. There is a lot of construction around the hotel, which makes things loud and busy. We had to wait until after 5 to check in ad still didn't get what we had asked for. There was a large convention there and basically the staff told us that they couldn't do anything to accommodate us. We ended up with a room on a VERY busy street and a toilet paper rack that kept falling on the ground. I was really looking forward to this hotel and was disappointed.
Shards of glass on the room floor; freezing temperature when we walked into the room (heater was not on); once heater was turned on, had little to no effect, so we slept in bathrobes and ordered two extra blankets. Hotel is currently under major renovation, so the check-in feels like a motel and there is no entry lobby.
We paid 150 plus 20 to park. I am at peace with it. Recommended. 20 additional to park...cmon.
my kids loved the pool and hot tub.
-Clean room -Big and fluffy towels -Ceiling fan and portable oscillating floor fan -Plenty of drinking glasses -Condiments and Keurig Coffee/Tea -The last room had bathrobes. This one did not. -No microwave / no access to microwave -Toilet paper rather thin -No other complaints
Centrally located allowing us to explore Monterey It is tired.
The valet was super nice and helpful. The young woman checking me in was friendly as well. I was happy with my stay
Location was great! 1. Your ad said I had two options for this type of room: City view or Ocean view. I clicked on city view. In reality, I got a room on the second floor and a view of the building next door and the Subway down the street. VERY misleading ad and application form for your room. 2. I was given the option of a King or Double. The room was for my partner and I so I was hoping for a King. I've never received a double booking as a couple but this time I did. I called front desk to change my room when I got upstairs and they said I never specified King. Your website doesn't give a very obvious space for me to specify King though. 3. The room I was placed in was next to the weight room. It was loud because when people work out, they lick to drop weights which makes a lot of noise. This did not making sleeping very easy. 4. I tried paying for the internet but kept getting error messages. I'm good with computers and I'm certain this was a network issue and not a user error on my part. In short, I didn't get the room I expected, it was difficult sleeping at night bc we were so close to the weight room, there was no internet, and I don't understand how the front desk said I should have specified King bed when your online app form doesn't give me a space for that. I won't be staying at the Marriot any more in the future.
As we were checking in, we were told that we had signed up for two queen beds. As this was the one night in over 4 years that we got to spend together without her kids, I had made sure when I reserved the room it was for a king bed. After 10 minutes of negotiating, the lady at the front desk assigned is to a wheelchair accessible room with the king bed. Paying $400+ for the night, we were not very happy with the type of room we were assigned to. The bed itself was very uncomfortable. The mattress was very cheap and sagging on each side. The pillows were made of practically nothing but air. To add to the lovely stay, at 1:00 am we were awoken to the the fire alarm going off and loud flashing blinking lights in our room. The entire hotel had to evacuate and after the fireman came to turn the alarm off, we went back to our room. It was safe to say at this point we wouldn't get much sleep. As we complained to the front desk about our stay, they apologized and offered nothing to us. I will NEVER stay at this Marriott again and wouldn't recommend it to anyone.
Not able to park my own car
Great location and easy walking to all things Monterey. Old boutique hotel with no provided parking.
Good location, in heart of downtown. Parking can be an issue. Hotel could use an update.
A bit noisy due to street area
clean & quite. great central location! less bulkier furniture in the room so a small table & chair can be accommodated. one can't sit on the bed at all times!!
It appeared the valet used my car for personal use. Found papers in the front seat of my car not belonging to me when I picked up my car after my stay. Very concerning.
The customer service was amazing and the room I picked was smaller than I thought and they upgraded me for free and the new room was amazing and we had a great time there!!! It was close to lots of sites we visited and we had a great trip!!!! I didn't like the stairs and the elevators were far from the room due to the fact that we have to pack a lot because we have a baby but the bell hop helped us and they accommodated our every need!!!
The hotel had an excellent location only a short walk from Monterey Bay and the wharf. Although a bit shabby, the hotel has a charming feel. The staff was helpful and friendly. Both the room and bathroom were uncomfortably small. Other than the bed, there was only one small uncomfortable wooden chair to sit on. No microwave or refrigerator was provided. The worst problem was the noise, both day and night, which made it impossible to get a good night's sleep. Between the trash trucks, the squawking sea gulls, the late night party goers, and street construction peace was not to be had. And, because the room was not air conditioned, the windows could not be closed.
The most polite, friendly, and helpful staff I have encountered at a hotel in awhile. The hotel itself was located in a perfect spot in town with lots of food places and stores close by. The fact the this hotel has such a historic history, being that it is 112 years old, made it all the more fascinating. Loved everything!
Absolutely charming historic hotel located in the heart of downtown Monterey! 5 minute drive to the aquarium and a five minute walk to the beach and Fisherman's Wharf. Stayed two nights with our young family with 3 kids, and they loved every bit down to how they folded the napkins and toilet paper prior to our stay. Breakfast was overflowing with ripe strawberries and Boyd's coffee, and the staff dug up a corkscrew to keep and some wine glasses so we could enjoy our bottle from wine country. All in all, wish we could have stayed longer, and very pleased with its prime location and roaring 20's charm. Parking was slightly challenging but we were always able to find some spots on the street.
Beautiful Downtown, close to Fisherman's Wharf, and well-preserved and maintained building and rooms. Rooms are older and bathroom fixtures & layout could use updating, but the furnishings are antique, the bed was comfy, and the room was clean and neat throughout, and the place was quiet. It is located conveniently close to many differing restaurants, and of course the real touristy hotspots are only a few blocks away. Bring your walking shoes! So the closest parking they refer you to is 4-blocks away and there is no guarantee that you'll park closer even at check-in as they have no "dedicated" on-street parking/loading nearby. There are stairs everywhere, so even if you ride the elevator up, once you get to your floor it's the old-fashioned "wandering" hotel with weirdly set up hallways and you go out of one building into others, and there are stairs everywhere! Only 3-5 stairs but railings are only on one side if at all, and there's no forewarning of that fact.
The staff were very courteous. The hotel decor and history. There was a farmers market on the street in front of the hotel. There was some minor damage on the bathroom counter. Just an eyesore, nothing major. The tv was old but it worked fine.
Location was a block away from the wharf with restaurants and shopping nearby everywhere. Hotel was beautiful with historic architecture and vintage furniture Walls were thin and you could hear your neighbors' movements
lovely room decoration, room space; location; quiteness; reasonable parking fee. none
Staff were accommodating for our later than planned arrival. When we presented the challenge of having an unstable toilet we were promptly offered a different room to try which had it's own wobbly toilet. The free breakfast consists of fresh fruit, cereals, juice, and coffee. All were fresh. Overall the staff were friendly. Fixtures and fittings are not well-maintained. We tried multiple rooms and found more than one with loose, wobbly toilets. Some had flickering fluorescent light fixtures with bulbs nearing the end of their lifespan which should have been changed. The window coverings on the entry doors didn't prevent passersby from seeing inside the room when lights inside were on. Televisions are ancient both in the room and the breakfast area. The wood-burning fireplaces are a nice touch but without any fireplace tools available in the room it made shifting logs a creative challenge.