We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't the best of visits.
The hotel is a short walk to the pier. There is a lot of construction around the hotel, which makes things loud and busy. We had to wait until after 5 to check in ad still didn't get what we had asked for. There was a large convention there and basically the staff told us that they couldn't do anything to accommodate us. We ended up with a room on a VERY busy street and a toilet paper rack that kept falling on the ground. I was really looking forward to this hotel and was disappointed.
The valet was super nice and helpful. The young woman checking me in was friendly as well. I was happy with my stay
As we were checking in, we were told that we had signed up for two queen beds. As this was the one night in over 4 years that we got to spend together without her kids, I had made sure when I reserved the room it was for a king bed. After 10 minutes of negotiating, the lady at the front desk assigned is to a wheelchair accessible room with the king bed. Paying $400+ for the night, we were not very happy with the type of room we were assigned to. The bed itself was very uncomfortable. The mattress was very cheap and sagging on each side. The pillows were made of practically nothing but air. To add to the lovely stay, at 1:00 am we were awoken to the the fire alarm going off and loud flashing blinking lights in our room. The entire hotel had to evacuate and after the fireman came to turn the alarm off, we went back to our room. It was safe to say at this point we wouldn't get much sleep. As we complained to the front desk about our stay, they apologized and offered nothing to us. I will NEVER stay at this Marriott again and wouldn't recommend it to anyone.
A bit noisy due to street area
Good location, in heart of downtown. Parking can be an issue. Hotel could use an update.
lovely room decoration, room space; location; quiteness; reasonable parking fee. none
Staff were accommodating for our later than planned arrival. When we presented the challenge of having an unstable toilet we were promptly offered a different room to try which had it's own wobbly toilet. The free breakfast consists of fresh fruit, cereals, juice, and coffee. All were fresh. Overall the staff were friendly. Fixtures and fittings are not well-maintained. We tried multiple rooms and found more than one with loose, wobbly toilets. Some had flickering fluorescent light fixtures with bulbs nearing the end of their lifespan which should have been changed. The window coverings on the entry doors didn't prevent passersby from seeing inside the room when lights inside were on. Televisions are ancient both in the room and the breakfast area. The wood-burning fireplaces are a nice touch but without any fireplace tools available in the room it made shifting logs a creative challenge.