Flott førsteinntrykk med utvendig heis og fin vestibyle. Hyggelig og imøtekommende personale, som snakket godt engelsk i motsetning til mange andre som jobbet på hotell i Sør-Spania. God frokost med god service fra personalet. Sentral plassering men samtidig rolige omgivelser uten trafikkstøy Vanskelig med parkering hvis man ikke benyttet hotellets parkering, som kostet en del Euro i døgnet. For få solsenger ved bassenget.
Store pene rom og tilsvarende fellesareal. Trådløs internett på rommet. De fleste av personalet snakket ikke engelsk. Lårlig service mht spørsmål om transport og severdigheter ut over Alhambra.
Hotellet var forholdsvis nytt og lå rimelig greit til i forhold til både sightseeing og restauranter. Det var litt rot i forhold til om vi hadde spist frokost eller ikke, men de ordnet dette i resepsjonen da vi booket ut.
Utmerket hotel nære sentrum
Beliggenheten bra. God frokostbuffet.
Fin beliggenhet i Granada, og bra rom. Bedre påfylling av pålegg mm til frokost. (Spiste noe temmelig tarvelig, men oppdaget da vi forlot frokostsalen at det fantes flott mat som var kommet til etterpå. Ergerlig.) - Og det kunne vært et par ikke-spanske kanaler på TV-en, gjerne Eurosport.
Vi har bodd på dette hotellet flere ganger fordi det er et stille sted,nær de steder vi gjerne besøker og nære sentrum og shoppinggatene og faktisk i gangavstand fra Alhambra for de som liker å spasere.
reception staff were excellent.many thanks Alberto no tariff displayed for the minibar only 1 english tv channel
In our case the negative experiences prevail. Therefore we cannot recommend this hotel. I am sure there are much better choices. This hotel was one of the most chaotic we have experienced so far. At the reception was an unexperienced person, although very kind. First we got the key(card) for a wrong room. In the bathroom the glass wall between the tube and the rest of the bathroom was missing (obviously there used to be one before) so that after taking a shower there was water all over the bathroom. Poor English of the reception staff (e.g. we asked if breakfast is included and they said yes, but in the end we had to pay 10 Euro per person). Breakfast was not bad but not worth 10 Euro. The hotel is a little bit difficult to find by GPS as there are many construction works around the hotel and many roads are closed. Swimming pool was still filled with water but closed
the parking is apart a hotel, so i didnt like, that is necessary to cross the road.
Modern contemporary design hotel, excellent facilities (although would have been good to know in advance that the pool and jacuzzi are on an outdoor terrace, and only open between June-September). The staff were super helpful - called taxi's for us, valet parked and returned our car from the parking garage underneath the hotel, and were quick to service any requests regarding our stay. Room was clean and comfortable, good space for unpacking and loads of wardrobe space too. The bathroom was high quality with granite surfaces and bath surround, and the power shower was well needed after a hard day's snowboarding in Sierra Nevada!!! Good access to the centre of Granada - a short walk or taxi ride takes you to Carrera de Genil where you will find many shops including the El Corte Ingles department store. This hotel also has very easy access back onto the ring road and is easy to find coming into the city. Will definitely stay here again.
Because the facilities
Nice room, good staff, clean, no noise, good airco, nice bathroom, swimming pool to cool down at end of day Location (15 min walk to center - bus is available closeby) - Jacuzzi didn't work
clean and large rooms. 15 min walk to center. good price for last time. road working front of the hotel. a little bit dusty.
Good facilities though they did not have any record of the booking. Luckily, it was out of season so they managed to find a room for us. the staff were pleasant and efficient. More of a business hotel than one for travellers. It was a good 15-20 min walk into the centre of Granada.
The room was very complete and comfortable and the staff very friendly and accurate.
Although off season, the food was magnificent and plentiful. The hotel was spotless.
Unusual design, location. Over priced.
the hotel was beautiul. the service and location were great. I wish I could have stayed here even longer.
We were delighted with Palacio de los Patos. It was everything we hoped it would be. Central,pleasing modern decor, interesting building,courtyard garden area. The staff were at the same time attentive and onobtursive. The breakfast buffet was good with local cheeses and meats and divine pastries. room service brought early morning tea very promptly.We ate in the restaurant on two evenings- it was elegant and relaxing and we recommend the tapas selection.
The beds were very comfortable It was very noisy - traffic, people shouting, street cleaners all through the night.
The best part of our stay at the Palacio de los Patos was the food and service in the restaurant - we were completely surprised and delighted by the delicious tapas brought to our room, the excellent buffet breakfast each morning and the dinner we ate one evening in the hotel restaurant. Excellent location in the shopping center of the new city. The staff seemed to be young and inexperienced - polite and tried hard. The problem was the room - minimalism decor was extremely uncomfortable to the point of total discomfort, The rainshower from the room above us came pouring into our room, glass doors were hadardous, not a single draw, no where to put anything away. Designers loved purity but forgot the needs of the guests.
Liked everything, the hotel was fabulous, the staff was the best. Great hotel, great location, great setting, great staff!
The location is incredible. We felt like we were in the heart of Granada without being at the epicenter. You can walk to the Catedral de Granada, the Albaicin and the Alhambra (although that is steep and you might want to taxi). Even without those amazing sites the plazas and winding streets are charming and enough for any tourist. The Hotel is beautiful. One modern building and one classic. Both are kept up. We stayed in the modern building and looked upon the classic. It was done in a way that didn't distract from either building. The staff is friendly. If you've rented a car then you can park it for a small fee. The Food & Beverage department appears to be severely understaffed. The staff works hard but they seem frazzled and their scope of work seems to be too large - indoor and outdoor seating as well as bar tending and bussing.
The old part of the hotel looked spectacular, shame that you didnt get to stay in a room in this part. Very central location. Convenient to walk to all the sites and nightlife Spa was very disapointing, staff were very attentive but the pool was too cold to sit in and relax and the steam room was only big enough for 4 people to sit comfortably. Room was ok but was not keen on the glass walls for the toilet and shower (personal preference) and dissapointed that one of the dressing gowns in the room was ripped.
Very helpful staff and efficient service. Room was very contemporary (in the new part of the hotel). It would be good if they provided some movie channels for the TV. Might also be helpful to provide a local guide, listing some good bars/restaurants close to the hotel etc.
Excellent room (quite 3rd floor - central - new building). Staff were superb.
The staff was lovely. The breakfast and dining room staff were quite friendly and accommodating.
There was no wifi in the rooms and the breakfast was really poor and the hotel bar closed at midnight
Quiet, clean and spacious room. Free internet access available throughout the hotel. The hotel didn't seem fully operational. It is located at Monachil and rather hard to find. Not recommended unless with own car or with tour group. Air cond. in our room didn't work during our stay. We suspect it was centrally controlled. Wireless internet is only available in the lounge area.
We ended up being charged more than what was quoted at the actual place. Plus, our elevator did not go to the floor. Rather we had to get off and climb stairs--my mother had a difficult time, given that she recently had surgery.
1st lady at desk excellent most staff unhelpfull - bathroom aqnd toilet no doors and glass see through walls!? - boked for 2 nights but left after 1 because genarally horrible hotel -
Very modern and spacious rooms. The whole hotel is lovely. The reception staff were very welcoming and helpful...Nothing was too much trouble for them and they were obviously genuine in their relationship with the hotel guests. Spa still not open but not too much of a problem. Smoking was allowed in the bar although it had a separate non smoking room adjacent. This prevented us from making full use of the bar.
the service, rooms,and view were great-would stay again
Lovely hotel, new, clean and helpful staff. I took a bit to find but apart from that a good experience.
Very large room. Despite what is stated, there was no wifi in the room. Internet in the room was possible with a (very short) cable, but if you're unlucky, they are all gone (as I've experienced).
I feel that you should not have to pay for parking and the hot breakfast needs to have more additions like beans and mushrooms
It was a brand new hotel - the room was large & modern with all required comforts. The hotel was still under construction but this did not effect our stay in any way From the website we thought the hotel was in the Sierra Nevada when it was a 30 minute drive away
Excellent hotel with comfortable well appointed rooms. However, the hotel was newly opened and still not fully operational. Good location for Alhambra Palace and sking in the Sierra Nevada.
Flott beliggenhet i forhold til Alambra Litt hektisk til tider når fulle charterbusser ankom.
Hotellet lå i gangavstand fra Granada by og rett ved siden av Alhambra. Mulighet for turer i nærheten Noe dårlig og dyr parkering.
Servicen hos personalet
Helt ok, gangavstand til Sentrum og greie parkeringsmuligheter. GPSen klart ikke å finne verken hotellet eller gateadressen. Dette bør oppdateres
Flott beliggenhet. Nært til Alhambra. Vennlig personale.
praktisk beliggenhet for overnatting på gjennomreise, og ikke minst med tanke på Alhambra! flott parkering, topp frokost!
Nydelig hotell, vennlig betjening og nydelig frokostbuffee..Helt topp!!Rommene var store og moderne..Internet fungerte perfekt!!
the new and fresh hotel, modern, nice rooms. good service from the personal.very safe and good parking, and parkingsystem. some good restaurants nearby. it is an buisness hotell, not kosy family hotel. we got an feeling of work when got there. the room service was not so good- long time to order and the food was cold whwn we got it
romstandard og frokost
Veldig fornøyd. God service, behjelpelig hotellpersonale. Kunne tilby guidet tur til Alhambra, noe vi ikke hadde ordnet på forhånd. Rent og pent hotell, rolig. Litt langt fra sentrum, men greie bussforbindelser. Ikke så mye å se/oppleve i nærområdet. Bedre utvalg i minibar.
God beliggenhet og hyggelig personale. Hottelets resturant var kjedelig, lignet en bunker! Her burde det gjøres noe med belysningen. Det hadde vært hyggelig med utsikt mot hotellets utearealer.
Meget bra romstandard De kan godt sjekke minibaren før nye gjester ankommer. Halvåpne flasker samt mangler ift minibarlisten, førte til at vi måtte ringe resepsjonen å på peke at vi i k k e hadde drukket det som manglet var et irritasjonsmoment.
Flott hotell med de fasilteter vi ønsker oss Ne
ingenting spesielt Likte ikke å bli vekket kl 03.58 av en telefonalarm to netter på rad. Ga beskjed om dette etter første natt - personalet undersøkte ikke saken videre - og det gjentok seg andre natt. Slitsomt.
Dette var et veldig bra hotell i forhold til pris. Frokosten som var inkludert i prisen var noe enkel, men velsmakende. Belligenheten var bra, og rommene og badet var veldig fint. Det var også parkering, noe dyr kanskje men i en parkeringshall under hotellet.
Det var fine rom i forhold til pris, og beliggenheten var utmerket, kort vei til både shopping, restauranter og tapasbarer. velsmakende frokost, dog noe dårlig utvalg. Fint område ved resepsjonen, men flere sofagrupper, og gratis internett. Badet var veldig trangt, spesielt ved toalettet. Det var også veldig lytt på hotellet, i etasjen over oss var det mye bråk om natten. Kun 6 stk 2-mannsbord i frokostsalen, vi måtte som regel vente i kø.
Sentral beliggenhet, lett adkomst, parkering i kjelleren,Serviceinstilt personale, god frokost pent og rent rom. Mye for pengene nei
location, clean and comfortable rooms, convenience to sights. no
good central position
the view was wonderful the bed was hard as arock
Excellent hotel in good location, 20 minute walk into town centre or short bus ride on regular service.Staff extremely helpful at all times, can't fault it.
The view of the Alhambra and Albaicin and mountains from our window was great. Our room was very comfortable and everything worked.
One of the best hotels I have ever visited for such a good price (around 50 eur for a double room), beautifully designed spacious room, excellent view from the 14 floor, big bathroom, excellent location. Pay TV, expensive bar and restaurant.
Location and views of the City were great, staff in the bar and reception also very helpful The food in the main Restaurant was not really four star ..pity really as the rest of the hotel was
We were only there one night and the location was not as good as we hoped.
ok bedre service
Vennlig personale. God frokost. Vi var lovet ved booking at vi skulle få balkong med utsikt over Granada, men utsikten var rett inn i nabobygning. Ellers var beliggenheten super og hotellet hadde høy standard. Ikke annet enn at vi ble skuffet over balkongen med utsikten, som ikke stemte med det vi ble lovet på Internet.
Vakker utsikt mot Alhambra. Hyggelig og hjelpsom betjening i resepsjonen. Grei parkering. Sentral beliggenhet. God frokost. Det burde vært en god lenestol på rommet. Forventer det på et hotell av denne standard.
Beliggenhet, hyggelig personale med god anbefalinger for spisesteder i byen, grønn utendørs terasse, ikke støy fra trafikken rundt, fin servering av frokost. (Kunne vært oppheng for dusjhodet på badet)
Det var et veldig delikat hotell, stilfult med en gjennomført bra design. Gav en god luksusfølelse. Sentral beliggenhet. Hjelpsom betjening Alt var bra!
I resepsjonen snakket de godt engelsk. Personalet ellers snakket dårlig engelsk.
Good location and exellent service.
Nærheten til Byens attraksjoner
Et koselig hotell med sjel og hyggelig atmosfære.Rent og stilfullt.Beliggende i et rolig område med kort avstand til butikker,barer og restauranter.Grei gåavstand til Alhambra.Koselig bar på hjørnet! Forbedringer av kortnøklene,som ofte ikke virket!
Design, atmosfære, beliggenhet midt i sentrum av byen med kort vei til gode restauranter og tapasbarer, også fint at hotellet ligger i bakgater med lite støy fra trafikk. Gode senger. Bra bad. Frokostbuffeen var litt snau. Betjeningen bør strekke seg mer hva angår service.
God og sentral beliggenhet og bra kvalitet til en grei pris. God service.
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
perfect location, nice room expensive, especially meal services
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
Central Location, friendly staff
very well situated
style of hotel and convenient position