There was no wifi in the rooms and the breakfast was really poor and the hotel bar closed at midnight
We ended up being charged more than what was quoted at the actual place. Plus, our elevator did not go to the floor. Rather we had to get off and climb stairs--my mother had a difficult time, given that she recently had surgery.
the service, rooms,and view were great-would stay again
It was a brand new hotel - the room was large & modern with all required comforts. The hotel was still under construction but this did not effect our stay in any way From the website we thought the hotel was in the Sierra Nevada when it was a 30 minute drive away
Lovely hotel, new, clean and helpful staff. I took a bit to find but apart from that a good experience.
Very large room. Despite what is stated, there was no wifi in the room. Internet in the room was possible with a (very short) cable, but if you're unlucky, they are all gone (as I've experienced).
1st lady at desk excellent most staff unhelpfull - bathroom aqnd toilet no doors and glass see through walls!? - boked for 2 nights but left after 1 because genarally horrible hotel -
Excellent hotel with comfortable well appointed rooms. However, the hotel was newly opened and still not fully operational. Good location for Alhambra Palace and sking in the Sierra Nevada.
Quiet, clean and spacious room. Free internet access available throughout the hotel. The hotel didn't seem fully operational. It is located at Monachil and rather hard to find. Not recommended unless with own car or with tour group. Air cond. in our room didn't work during our stay. We suspect it was centrally controlled. Wireless internet is only available in the lounge area.
I feel that you should not have to pay for parking and the hot breakfast needs to have more additions like beans and mushrooms
Very modern and spacious rooms. The whole hotel is lovely. The reception staff were very welcoming and helpful...Nothing was too much trouble for them and they were obviously genuine in their relationship with the hotel guests. Spa still not open but not too much of a problem. Smoking was allowed in the bar although it had a separate non smoking room adjacent. This prevented us from making full use of the bar.
not the hotel, but it is difficult to find, a sign near the gas station at bottom of hill would help
The room was clean, liked the swimming pool, friendly hotel staff. The restaurant and our waiter was not up to the expectations, and the standard of the hotel. Would recommend a dinner in the city.
Price Tv not working some channels not accessable
The room was lovely and the view was excellent and a small fridge in the room helped. The first day was a nightmare for us with no wi-fi working and the shower was hardly warm, and only one staff member in the back office was helpful. Reception run by waiters who couldn't speak english and too busy to be bothered with trying to help. No tourist information available - and although a restaurant there it seemed empty. We did get room service finally and that was reasonably priced and very nice. Apparently they offer free coffee or tea to your room 24hrs a day - but it was too hard to ask for it!
We had a double room with one bad, but in reality those was two seperate just putted together it makes sleep in this bad imposible.
Got a spacious room with big terrace and great views. Tasty decor. Friendly staff. Nice pool-area (no crowds, we were alone). Very quiet area at night. Free parking. It is not the best choice for travellers without own wheels, although there is a bus stop right next to the hotel gate. In one point the bathroom door (room 206) touched the floor. Force was needed to open and close.
It was a good combination, you visit the city and afterwards go back to your hotel we're it's possible to relax in a quiet area!!
Great value for money. Fantanstic sized rooms and helpful staff, parking on site, child play area and located with great views just 8km from centre of Grenada (12 minutes drive) and 30km from Sierra Neveda mountains and snow.
it was a really nice hotel for the price requested, and very good services.
very friendly and helpful staff. good food. high standards throughout the hotel. We stayed over a fiesta weekend. a funfair was near by and very loud until late at night, followed by a rock concert until 4am. unable to use swimming pool. building work to the hotel still in progress.
Hotellet var forholdsvis nytt og lå rimelig greit til i forhold til både sightseeing og restauranter. Det var litt rot i forhold til om vi hadde spist frokost eller ikke, men de ordnet dette i resepsjonen da vi booket ut.
Store pene rom og tilsvarende fellesareal. Trådløs internett på rommet. De fleste av personalet snakket ikke engelsk. Lårlig service mht spørsmål om transport og severdigheter ut over Alhambra.
Utmerket hotel nære sentrum
Beliggenheten bra. God frokostbuffet.
Flott førsteinntrykk med utvendig heis og fin vestibyle. Hyggelig og imøtekommende personale, som snakket godt engelsk i motsetning til mange andre som jobbet på hotell i Sør-Spania. God frokost med god service fra personalet. Sentral plassering men samtidig rolige omgivelser uten trafikkstøy Vanskelig med parkering hvis man ikke benyttet hotellets parkering, som kostet en del Euro i døgnet. For få solsenger ved bassenget.
Location excellent, staff very obliging and always willing to assist. Restaurant buffet style with plenty of choice and ability to satisfy all tastes.Excellent value for money.
The hotel provided free Internet. The hotel was only a couple of blocks from a stop on the City Tour bus. The hotel provided secure parking. The air conditioning system in the hotel was substandard, and I found the breakfast buffet mediocre.
Looked after by good staff who cared about guests. Its location and traffic niose even on the 5th floor.
Located well for access to motorway which helped in a large city roadnetwork. Very impressive foyer and facilities- good choice at breakfast and room service. Helpful Staff on reception - particularly David. A taxi ride away from the Centre - but this is the price you pay for easy access from Motorway!
The Bathroom requires some work especially the bath area.It had mould and the shower mixer was very hard to operate.
Good welcome from attentive receptionist, who from the outset used and remembered my name, even the following morning when checking out. Very clean hotel. Excellent variety and quality of breakfast. Parking at reasonable rate under the hotel. Easy to find hotel, entrance well signposted.
The hotel was shabby smelly and by no means a 4 star
Breakfast was extensive if perhaps lacking in 5* quality, which I could expect of a 4* to be fair. The room was of a good size and was well decorated and clean. It had a pool, although not terribly enticing to get in to, it helped with the 40+ degree heat. The curtains allowed for total sun exposure black-out, great for siestas in July! The pool area was severeley lacking an upgrade to bring it in line with the other good hotel facilities.
Easy to find, and to park the car. Right next to Corte Inglés and Hipercor for shopping. It's 15 minutes walk from Granada centre, but that's no great hardship, unless it's raining.
The reception area is lovely and very inviting which gives a lovely first impression. One thing, the breakfast finishes too abrubtly. On the dot of 10 o'clock you feel like you have to finish up very quickly as all the tables around you are being cleared and the remaining food has all been taken away. Bascially I feel you could leave a 10 minute gap before the mad rush of cleaning up starts.
God frokost. Parkering i kjelleren. Utsikten fra hotellrommet.
Utmerket beliggenhet, parkering i kjeller - når du først hadde navigert gjennom de trange gatene, hadde hatt problemer uten GPS i bilen... Rommet var stort og stille, vendte ut mot en liten gårdhave. Frokosten var også utmerket og servicen upåklagelig.
Sentral beliggenhet. Stilig resepsjon/Inngangsparti. Flott bar på takterrasse. Store rom.
Nær avstand til butikker og den gamle bydelen. Mange tapasbarer i nærheten.Godt klimaanlegg (aircondtion) - vi hadde opptil 45 grader hele uka vi var der.
Flott frokost med masse lokal mat. Positiv med badebaseeng i varmen. Sentralt beliggenhet!
Hotellet lå i gangavstand fra Granada by og rett ved siden av Alhambra. Mulighet for turer i nærheten Noe dårlig og dyr parkering.
Helt ok, gangavstand til Sentrum og greie parkeringsmuligheter. GPSen klart ikke å finne verken hotellet eller gateadressen. Dette bør oppdateres
Servicen hos personalet
Flott beliggenhet i forhold til Alambra Litt hektisk til tider når fulle charterbusser ankom.
Flott beliggenhet. Nært til Alhambra. Vennlig personale.
Meget bra romstandard De kan godt sjekke minibaren før nye gjester ankommer. Halvåpne flasker samt mangler ift minibarlisten, førte til at vi måtte ringe resepsjonen å på peke at vi i k k e hadde drukket det som manglet var et irritasjonsmoment.
God beliggenhet og hyggelig personale. Hottelets resturant var kjedelig, lignet en bunker! Her burde det gjøres noe med belysningen. Det hadde vært hyggelig med utsikt mot hotellets utearealer.
Flott hotell med de fasilteter vi ønsker oss Ne
ingenting spesielt Likte ikke å bli vekket kl 03.58 av en telefonalarm to netter på rad. Ga beskjed om dette etter første natt - personalet undersøkte ikke saken videre - og det gjentok seg andre natt. Slitsomt.
reception staff were excellent.many thanks Alberto no tariff displayed for the minibar only 1 english tv channel
Nice room, good staff, clean, no noise, good airco, nice bathroom, swimming pool to cool down at end of day Location (15 min walk to center - bus is available closeby) - Jacuzzi didn't work
Good facilities though they did not have any record of the booking. Luckily, it was out of season so they managed to find a room for us. the staff were pleasant and efficient. More of a business hotel than one for travellers. It was a good 15-20 min walk into the centre of Granada.
clean and large rooms. 15 min walk to center. good price for last time. road working front of the hotel. a little bit dusty.
In our case the negative experiences prevail. Therefore we cannot recommend this hotel. I am sure there are much better choices. This hotel was one of the most chaotic we have experienced so far. At the reception was an unexperienced person, although very kind. First we got the key(card) for a wrong room. In the bathroom the glass wall between the tube and the rest of the bathroom was missing (obviously there used to be one before) so that after taking a shower there was water all over the bathroom. Poor English of the reception staff (e.g. we asked if breakfast is included and they said yes, but in the end we had to pay 10 Euro per person). Breakfast was not bad but not worth 10 Euro. The hotel is a little bit difficult to find by GPS as there are many construction works around the hotel and many roads are closed. Swimming pool was still filled with water but closed
Because the facilities
Modern contemporary design hotel, excellent facilities (although would have been good to know in advance that the pool and jacuzzi are on an outdoor terrace, and only open between June-September). The staff were super helpful - called taxi's for us, valet parked and returned our car from the parking garage underneath the hotel, and were quick to service any requests regarding our stay. Room was clean and comfortable, good space for unpacking and loads of wardrobe space too. The bathroom was high quality with granite surfaces and bath surround, and the power shower was well needed after a hard day's snowboarding in Sierra Nevada!!! Good access to the centre of Granada - a short walk or taxi ride takes you to Carrera de Genil where you will find many shops including the El Corte Ingles department store. This hotel also has very easy access back onto the ring road and is easy to find coming into the city. Will definitely stay here again.
The room was very complete and comfortable and the staff very friendly and accurate.
the parking is apart a hotel, so i didnt like, that is necessary to cross the road.
Although off season, the food was magnificent and plentiful. The hotel was spotless.
Veldig hjelpsomt og hyggelig personale. Fantastisk utsikt over byen fra utendørs bar terrasse
Fantastisk dekorert hotell, et stenkast fra Alhambra. Flott frokost, god service fra ujålete betjening. Et luksushotell, men har hørt at det kun er junior suitene som har utsikt mot Granada. Tror bare det er en av suitene i tårnet som også har utsikt til Alhambra. Avstand til sentrum utenfor gåavstand, men billig buss går ofte eller en rimelig taxitur.
Flott beliggenhet, nærhet til Alhambra og den gamle bydelen. Atmosfæren generelt bra. Dårlig nøkkelsystem hvor det stort sett var håpløst å få opp døren til rommet
Flott beligenhet. Utmerket service
Fantastisk beliggenhet med nydelig utsikt over Granada og Sierra Nevada. Fem minutters gange opp til Alhambra eller ned til gamlebyen. Hyggelig rom med gode fasiliteter. Teppene på rommet var noe slitt og litt flekket.
location,helpful staff,good facilities
Each time I go to Granada, I go to this hotel! The employees are really friendly and this time they reserved me a particularly great room! It was perfect for that week-end because I planned to propose! I was really happy with the room and the whole service!!! Great!!! Because of the location, this is indeed a little bit loud. But the location itself, near from everything, makes it easy to forget.
very very clean. and near by downtown no
Convenience to sites in Granada
Location, location, location
Very Helpful Staff A little too much traffic noise
this hotel is in a perfect location for all the sights in granada, the staff were all very helpful, the breakfast was superb and the room modern and clean.
a rarely seen "real four star hotel". Design, comfort, cleanliness, perfect location and the most importantly "the high sensitivity and instant problem solving actions on even minor problems and complains", are the positive aspects of the hotel that I liked. good but not excellent buffet breakfast (according to international aspect),
the location was good. clean. the room we got was toward inner side of the building, so there was neither bright sun light nor fresh air. The soundproof was really bad that I can hear voice and toilet sound from the next room and I had to bear every slam of the door in other rooms.
location was great, parking was good but hard to get to. no pool
Nydelig hotell, vennlig betjening og nydelig frokostbuffee..Helt topp!!Rommene var store og moderne..Internet fungerte perfekt!!
praktisk beliggenhet for overnatting på gjennomreise, og ikke minst med tanke på Alhambra! flott parkering, topp frokost!
Very helpful staff and efficient service. Room was very contemporary (in the new part of the hotel). It would be good if they provided some movie channels for the TV. Might also be helpful to provide a local guide, listing some good bars/restaurants close to the hotel etc.
The location is incredible. We felt like we were in the heart of Granada without being at the epicenter. You can walk to the Catedral de Granada, the Albaicin and the Alhambra (although that is steep and you might want to taxi). Even without those amazing sites the plazas and winding streets are charming and enough for any tourist. The Hotel is beautiful. One modern building and one classic. Both are kept up. We stayed in the modern building and looked upon the classic. It was done in a way that didn't distract from either building. The staff is friendly. If you've rented a car then you can park it for a small fee. The Food & Beverage department appears to be severely understaffed. The staff works hard but they seem frazzled and their scope of work seems to be too large - indoor and outdoor seating as well as bar tending and bussing.
The beds were very comfortable It was very noisy - traffic, people shouting, street cleaners all through the night.
Excellent room (quite 3rd floor - central - new building). Staff were superb.
the hotel was beautiul. the service and location were great. I wish I could have stayed here even longer.
Unusual design, location. Over priced.
Liked everything, the hotel was fabulous, the staff was the best. Great hotel, great location, great setting, great staff!
The best part of our stay at the Palacio de los Patos was the food and service in the restaurant - we were completely surprised and delighted by the delicious tapas brought to our room, the excellent buffet breakfast each morning and the dinner we ate one evening in the hotel restaurant. Excellent location in the shopping center of the new city. The staff seemed to be young and inexperienced - polite and tried hard. The problem was the room - minimalism decor was extremely uncomfortable to the point of total discomfort, The rainshower from the room above us came pouring into our room, glass doors were hadardous, not a single draw, no where to put anything away. Designers loved purity but forgot the needs of the guests.
We were delighted with Palacio de los Patos. It was everything we hoped it would be. Central,pleasing modern decor, interesting building,courtyard garden area. The staff were at the same time attentive and onobtursive. The breakfast buffet was good with local cheeses and meats and divine pastries. room service brought early morning tea very promptly.We ate in the restaurant on two evenings- it was elegant and relaxing and we recommend the tapas selection.
The staff was lovely. The breakfast and dining room staff were quite friendly and accommodating.
The old part of the hotel looked spectacular, shame that you didnt get to stay in a room in this part. Very central location. Convenient to walk to all the sites and nightlife Spa was very disapointing, staff were very attentive but the pool was too cold to sit in and relax and the steam room was only big enough for 4 people to sit comfortably. Room was ok but was not keen on the glass walls for the toilet and shower (personal preference) and dissapointed that one of the dressing gowns in the room was ripped.
Central Location, friendly staff
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
style of hotel and convenient position
perfect location, nice room expensive, especially meal services
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
very well situated
The location was great for sightseeing, the staff was efficient though English was hard to come by. The room was spacious & the shower was great - all the hot water u & a love need. Breakfast option was pre-purchased, everything but fresh fruit! Stayed in room 602 - well worth the upgrade Parking was not straight forward but once done was a breeze leaving