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Excellent food and service in the restaurant
Friendly staff Poor service in restaurant, poor quality of food and incorrect/incomplete order served. Gym facilities excellent, changing facilities dirty
The restaurant and sports centre are excellent I had to ask on numerous occaisions for the tv to be fixed the phone to be fixed and a lightbulb to be changed. The rooms need to be redecorated to the same standard as the other facilities.
Resturant is good.
Relaxed atmosphere and excellent breakfasts. Mattress in room 107 quite soft!
Comfortable, spacious bedroom; bright, clean bathroom, with a large bath and a powerful shower. Situated in green fields, only a mile or two out of Middlesbrough. Good choice of breakfast food. Limited sunshine through the small windows of the Brakfast room.
Parts of bar area and restaurant were too dark. Actually ended up with frosties instead of cornflakes at breakfast, as I couldnt see!
Having access to a 25m pool, sauna and steam room. State of decoration. You could feel all the springs in the mattress
I do like most of the arrangement in total.......Very good yes, There is no fridge in the room for keeping any thing such as water and juice
Great value for money, good breakfast and with a swimming pool. Our room was well cleaned. The place is showing its age a bit and needs a refresh in places. Reception and breakfast room staff are not the most customer focused I have ever met and the place would be much better if this was improved.
Reliable and free wireless internet Breakfast finished at 10am - fairly early for a Sunday
Good comfy bed. Good food. Nice room fittings / decor. Some noise from next room - possibly insufficient noise insulation. Limited selection in "continental Breakfast". Decaf in the tea/coffee would be really good.
Every thing was as expected. 1St class There where none
very value in that price, when i check in, double single bed only cost me 55 ponds. and the room is very comfortable and clean.
Excellent value for money, very helpful staff from arrival to checkout. The room temperature was a little too hot during the night.
Very clean and comfortable staff very helpful No soap in bathroom and inside of bath base badly scratched toilet took a long time torefill before could flush again extractor fan in bathroom not working
It was very much appreciataed that we could take one of our dogs into our room - we did have a cage for her! The other two remained safely in the car overnight in the hotel carpark. The night staff were willing when we returned late at night and made no complaint on letting my husband in after he had walked the dogs after midnight due to our late arrivel back at the hotel. My only complaint was the concern caused when on our late arrival, during booking in, we were told we could not stay the final night of our booking as the room had been double booked. The staff did offer, however, to find alternative accommodation. During the night on reflection of this state, I wondered why, when I booked the hotel and it had shown a number of vacancies for that period, it was my husband and myself being asked to move. Also this was going to be very inconvenient as we were participating in an International Dance Festival in Billingham, which meant late nights, and as leaders of the dance group we were expected to be in early morning meetings which meant leaving the hotel at approximately 8.00 A.M. If we were to leave Sunday morning it would have been very difficult to pack costumes and other personal luggage, along with the dog-cage, pack the car and still arrive at our meeting in time. Also, we were in a late night concert on the Sunday which meant if we moved hotels we would again be very late booking into a different hotel. Most of which would have been full anyway due to the "Tall Ships" in Harrogate. It was not until the Saturday that we were told we could remain in the Bluebell Hotel. Much as I appreciate the fact that the staff did finally organise for us to remain in our room, it did rather cause great concern during what should have been a time of confidence knowing that we had suitable accommodation during a very busy weekend.
location was ideal for the purpose of our visit to relatives in the north east dirty bed linen suggesting that the bed was not changed during the day on informing the staff on duty the bed was completely changed within 15 minutes. The fire alarm going off in our room at 0800hrs and waking us up with a jolt and nobody checking our where abouts till we checked out 30 minutes later even if it was a false alarm.
Good Car Park Good food Staff were friendly and helpful Wifi was haphazard (dropping out)
Please write at least 15 words
the staff where superb
cleanliness of the room , friendly staff breakfast finishes early at 9 am
Very Friendly Welcome even when 2 hours before official checking in time. None
Helpfulness & friendliness of all the staff Freshly prpared breakfast Ease of checking out Bathroom took a while to demist No led Clock on tv
Staff are frendly, food is good and plentyful No bad points for my stay
Convenience of location. Clean crispy sheets and individual cooked breakfast. Staff at breakfast were attentive and had a "nothing is too much bother" approach. Being woken up at 3:00am and again at 4:00am by inconsiderate noisey guests. This may be partially due to poor floor to floor noise insulation.
Lovely hotel very pleased with everything
the hotel was clean comfortable and within walking distance of the town centre.The staff where well presented friendly and helpful
The friendly attitude of all the staff and their willingness to help us as much as possible in order for us to get the most out of our stay. The quality of the food at the toby carvery wasn't great.
The manners and attitude of all the staff I had dealings with was excellent and they were a pleasure to talk to. As I found out this problem had Nothing to do with hotel but the the adjacent Toby carvery was terrible