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This place is terrible. Lines for check-in exceed 45 minutes due to slow staff and inefficient processes. People cut in line and this is tolerated by staff which makes those waiting have to wait even longer! I complained to Mrs. Garcia (event director and the Manager on Duty) and the next day, still no change. The rooms are run down and furniture came from the 60's. It is like staying at a Motel 6 built in 1960 that has not been updated in 60 years. Run down and old. I have stayed in hotels all around the world. This is the worst hotel I have ever stayed at for service and comfort.
Nothing The worst hotel ever seen. dirty, old, and so expensive. Please don't go there!!!!!!
Hotel is located in the historic Mayaguez downtown. It is next to the historic Mayaguez Cathedral built in the 1700's, La Plaza de Colon and a block away from bars and clubs. Hotel is historic as well, as the building used to be a monastery. Rooms are clean, very comfortable, and staff are very nice and helpful. Breakfast is mediocre, but right across the street is Ricomini Bakery, a Mayaguez favorite. Church starts ringing the bells every 30 minutes rather early in the morning.
Location. Front desk staff did not have change available(coins), for laundry service.
The service Continental breakfast
La limpieza delhotel excelente, el personal fantstico y siempre pendiente en lo que ecesita el cliente, amable, y educado. Esta situado en una area convniente y accesible a cualquier sitio de la ciudad. No tiene reealmente un verddero restaurante
The Staff was kind and helpful. The reservations process went smoothly, The location was great in the heart of town. Yes would recommend other persons to stay. Quiet and comfortable. The smell of the room felt needed some freshening up. Strong damp and a bit dusty. The bathroom was clean but the toilet paper was hanging without the dispenser rod. Otherwise everything else was very good.
It was located at a pinturesque spot on the town. The building has history. It had a unique architecture. The room was very comfortable. The parking was good. Some corners of the building needed a little painting. The included breakfast was mostly a little snack. Sometimes there were hair in the bathroom after cleaning.
I liked the location as it has the public square and several restaurants and bars nearby I did not like the bad musty smell in the room and all the street noises are heard inside the room