Very bad customer service...we had 1 person before us being help for check in....and we waited at least 1hour!!!!!! Very hot in the hotel....very bad air conditioning in the room. Will not go back there for sure
I liked the place, its really nice. the staff at night are not too friendly i guess..breakfast was not included so they made me pay for it
Everything is outdated . Customer service is the worst Customer service , Bath rooms , No towels , Breakfast included but still you have to pay for it .
Rommet var fint og med utsikt over bassengområdet. Flott frokostbuffe! Nytt svømmebasseng, men belegget har begynt å gå i oppløsning. Hotellet var nesten tomt og vi ønsket å beholde rommet noen timer lengre ved check out da vi hadde med et lite barn. Fikk kontant nei av en dame i resepsjonen. Heldigvis spurte vi en annen person litt senere som sa No Problem, men da var allerede inntrykket ødelagt. Egentlig et ganske stort og upersonlig hotell.
Nice pool Horrible staff. Rude, could not provide basic info (I.e. How to ship a package). They will also try to get you to pay cash in the bars/restaurants. I fell for it once and the waiter pocketed the cash and billed it to my room--he even added a healthy tip to the room charge! Unbelievable.
Cuisine, garden,helpful staff, comfortable bed. swimming pool Room was too dark
The hotel welcomed us warmly to what was a haven of calm and relaxation. The central gardens are charming and well maintained; the food excellent although a little expensive as were the drinks. Staff were helpful and friendly but information about the city and things to do and see a little scarce. The bathroom was very basic and not up to the standard of the rest of the hotel. The bedroom had very limited storage, no drawer space at all so we found ourselves living out of our suitcases.
The enclosed gardens were lovely and we had a large, pleasant room. The bathroom was awful - there was black mould around the bath and the walls were stained. The toilet seat had a broken hinge which had black dirt in it - but they did throw rose petals in the bowl!. Otherwise the room was good. The service at breakfast was very poor - I had to ask a waiter three times for some butter and milk, and if you had breakfast late, there were things missing from the buffet.
Great hotel in the Medina, good location. Beautifully decorated and large rooms with terrace. Pool and the garden are nice. Staff is very friendly, helpful and service minded and will make sure your stay is comfortable. Spa treatments are highly recommendable. One minor comment is that there could be some bees during the breakfast.
Delightful hotel that was a haven in bustling Marrakech. A wonderful swimming pool set amid orange trees was a welcome retreat after the busy streets. A delicious breakfast was served on a tree filled, shady terrace. The rooms were beautifully decorated and bathrooms equipped with very good products that were available in the hotel shop. A convenient location too. The staff were very helpful and charming, but could have been more knowledgable in recommending restaurants
The food was good in the evenings and nice grounds The room was small and dark and seemed over priced
This is a charming oasis amidst the chaos that is Marrakech
the hotel is both beautiful and relaxing. the staff are very well trained, and friendly. it is a place you are happy to come back to after a day out. the pool is very well sited, and not visually intrusive. the grounds are very well lit.
good service non extistant business center
Staff always cheerful and helpful; ambience pleasurably exotic but comfortable Food, though well-cooked, tended to be a touch slow in arriving but not to a disagreeable extent - after all the general ethos was that of unhurried leisure, proper for a holiday.
Impressive building in a good location The Riad was quoted as having 2 gourmet restaurants which was incorrect. There was no chef on our first night and the food on the night we did eat was very basic. The details also listed 2 pools when there was only 1. The cost of everything was very high for Marrakech.
the atmosphere in mid of town service standard in restaurant was much below our expectations
Excellent service, beautiful hotel. Great location to main square. We loved every minute!
great hotel staff over all, and especially japanese staff working really seriously and professionally. It was great service for everything. The restaurants recommended by hotel staff were all excellent. No pick up car (from airport) luxury enough like Mercedes, there's only regular 4x4. It'd be nice to have one nice car available.
The location and the agreeable feeling inside thanks to a beautiful decoration.
Bathroom was broken. Heat was not working. Poor response to complain. Needed heat. Wifi only in lobby. Not enough signals to rooms Bathroom door lock broken
There is no Wi Fi and there was only one Internet computer, always busy with kids playing games. On the other hand, the pillows are huge, and we had to remove the pillow inside and put towels inside the pillow case in order to be able to sleep.