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Room service was good. Breakfast buffet was very good. One staff member was able to discuss concerns I had with me in English. Restaurants seemed awfully expensive. _Only_ one staff member was able to discuss concerns I had in English. There was no concierge desk; no one to help me with train tickets. I would only recommend this hotel to very experienced travelers.
design , location Additional charge for sport at this price it is a ripe off
It is acomplete hotel which offers all services at a high level, good staff, excellent food and room service. An all around hotel that gets strong marks for just about everything. With this economic downturn, front curb staff, doorman, porter etc. seem to be lacking.
very good hotel - very helpful staff at the reception Rooms are very noisy due to external trafic
the room was quite noisy. I think that the price was a bit too high related to the service (more than EUR200/night without breakfast). furthermore the furniture in the room was pretty old.
1) the high price of breakfast 2) I walk a lot, so free fitness is useless to me; I avoid soft drinks, so a free minibar with sugary drinks is useless to me. But 13EUR for a day of internet wifi is simply incredible: it should be free, as it is in the other hotels I use. 3) the fridge of the minibar is entirely enclosed in a cabinet without ventilation!! So much for respect for the environment,.. 4) it was impossible to buy a coffee in the lounge.
Comfort and silencio
The price for the location was too high, but standard like all ac hotels is good
the location is great and the stuff are friendly its more business hotel than family
They didn't have an iron in the room
Seriously good qualty room and overall service for what is an incredible price! Have stayed at the hotel over many years and they have maintained the quality of hotel rooms and service as well as pricing.
I liked the size and comfort of the bedroom and the overall ambience of the hotel I would like to have had breakfast at the hotel but I considered it too expensive
The hotel is in a great location, the rooms are large and the staff are great. there was no english channels on the TV and no battery's in the remote control for it
No fuss, good friendly staff and very helpfull when trying to get directions around the city.
it is well located and the staff was very helpful. we liked that it was quiet 1st we got 2 beds in a superior room! then we had to go down in class to get a double bed, which was quite small! Not so happy about that
staff at reception not very helpfull, parking very narrow
Breakfast, close to Paseo de la Castellana, great restaurants near.
When I sat on the bed and leaned against the headboard, the bed base slid away from the wall leaving a large gap.
comfort and clean not free internet
reception staff very helpful
The price was excellent - especially considering the buffet breakfast was incuded No bar
Location, close to Columbia Metro station, giving easy access to the airport. It was a little expensive for what it was, compared with other hotels I have stayed in in Madrid recently
Location and facilities Parking to small