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The staff was very friendly, attentive, and helpful. They were fluent in English which was very comforting. The design of the hotel was very elegant and modern, which offered a relaxing environment. The hotel is catered toward business professionals so it was not exactly close to the center city. The walk was quite far to the nearest restaurant and supermarket.
hotel decor was modern and staff were extremely helpful - fine food & drink available at the hotel bar 2 minor issues - 15 minute walk to metro link & no cash/bank machine located nearby - nothing to do with the hotel itself!!!
It's anice hotel
Ideal for me as it was very close to my Madrid office. It was very clean & comfortable, Nice choice of food at Breakfast. It is quite a way from downtown Madrid, so for a city break I would be a bit disappointed with the location.
liked everything about hotel too far from city centre
The room was very well decorated, clean and comfortable. Public transport was not easily accessible. Nearest Metro is 15 minutes walk. Although you can catch a bus to get to the metro.
Free Internet Too far for Metro access
The staff were extremely helpful Better room service menu
Hotel staff don't have good english skills. if ask some special, not direct with hotels services, understanding problem.
Great staff, great room, great price. I will be staying there again. I make many trips to Madrid and I have found my hotel.
a beautiful hotel\ good breakfast and cofee. the staff did not speak english.
Modern and clean, convenient to Metro, in neighborhood with parking available and good restaurants, helpful retrieving forgotten item same rate for double and single occupancy; breakfast not included in rate
The location is ideal for those who have extended business in the northern suberbs of Madrid. Services and resturants are available around
Clean rooms, nice decoration. Small room and no computer for internet acess, but have wireless!
This hotel was more like an apartment. It was nice to have separate areas instead of just one room, as we had three people. There were no clocks, which was very inconvenient. Also, the lighting in the bathroom was very poor and certainly did not take into account a woman trying to apply makeup.
Good value for money, nice room and bathroom No toilets in the main lobby/reception
Hotel was very clean and staffs were very polite , friendly and welcoming.
The front desk agents were super proactive, they delivered good customer service. The waiter, who is in charge for bkf, zero customer service!!
Peaceful surrounding with sound/light reducing shutters made for a very good nights sleep.
The room quality and equipments are very good. Very well decorated. No 24 hours room service. The room had some minor problems such as a very bright green presence light that disturbed my sleep. Green is the worst color to choose for a presence light over the door. It should be red and guests should have the option to turn it off.
The quality of the room. Not being advised that there was redecoration in progress and no bar or lounge available.
Clean, comfortable, good breakfast, reasonably close to metro Internet is too expensive and should be free
the hotel was not as central as i would have liked but apart fom the building work going on above my room, you would find it hard to fault the hotel. drink making facilities should also be in every room