Tvetydig bekreftelse på hotell-reservasjonen: På bekreftelsen stod det både at frokost var inkludert og at den ikke var inkludert. Dette så jeg ikke med det samme og jeg trodde derfor at den ikke var inkludert. Da jeg oppdaget det, tok jeg kontakt med folk i resepsjonen for å få forandret det (jeg ønsket ikke frokost), men dette var ikke mulig fordi det var en pakkepris. Imidlertid, da jeg sammenliknet prisene som jeg hadde fått og hva mine kollegaer hadde fått viste det seg at de hadde en lavere pris (uten frokost) selv når frokost (Euro 26) var fratrukket. Dette er jeg misfornøyd med.
Synes vi fikk veldig god valuta for pengene. Fint hotell og behjelpelig peronale.
Bra hotell, men litt ujevn service (bl.a. å glemme å gi vannflaske til rommet). Savner strykejern på rommet.
Plassering og en meget variert og god frokost.Flott bar og resturang miljø.Reiser gjerne tilbake og da med ett håp om noe hyggligere personell. Vi hadde 3 rom og alle uten temp i kjøleskap.
Flott betjening og gode fasiliteter Dårlig trykk i dusjen.
The position of the hotel is very convenient. The staff are all polite & helpful I thought the breakfast arrangements should have been mentioned during check in
Room had view of an airshaft, so felt claustrophobic.
Central, good access to subway. New and very comfortable rooms. Value for the money.
Good location - within one block of Metro. Staff was very helpful and accommodating. Currently under construction so rooms were limited.
The location is perfect for a business travel. nothing.
cental ok price no breakfast incuded in price rebuilding
The hotel is located very close to the downtown area and the shopping area, metro and taxi station. Modern and Clean. Nice little rooms and nice little buffet breakfast. In The neighbourhood, tapas bar or restaurant. Internet is not free but not expensive. Some lobbies or areas needs repainting.
good price, good, big enough room, great style, near to metro, quiet, centralized, free internet in tha room, free bicycles to go for a trip, coffee or tea in the room,
wooden floors in corridor were a bit noisy.
Good location. We chose this hotel for only one reason - Sixt car rent point. Soundproof ability very critical. Breakfast too expensive. Need to pay for everything, even for use safe box.
the internet is expensive and slowwwww the system runs out everyday .. the bussines corner (hhahah) is a old PC in the table . the rooms are nice .the staff is nice too. the beds are confortable and the shower is great but do not thing in wifi -- the internet acess
Well located near Plaza Espana. Close to restaurants, convenience store. Short cab rides to major attractions. Garage on property. Caters to Americans. Business and leisure clients. Excellent beds. Bilingual staff is very helpful. No
the staff was very helpfull and ansewred our questions with smile. in the firsy night we wanted to switch the room, due to noises we heard from behind the wall (the elevaitor was close). the switched our room no problem at all, and we got even bigger room from the first one. they also help us with reccomendations on places to visit and resturants.
Comfortable bed expensive breakfast
Great hotel location (Central and near metro and bus stations). The hotel is very old where it must be renovated in my opinion.
Great, comfortable bed, clean room and very friendly and helpful staff In the morning the noise level coming from other guests and/or cleaners opening and closing other room doors and talking in the corridor was quite high. Luckily my room had a second door that helped to reduce this noise somewhat. Slightly better noise insulation from the hallway would be a significant improvement.
Very, naturally friendly people at reception. Seldom nowadays. Rooms on the small side but nicely appointed.
easy access to monument and transport. The cleanliness of the hotel
We enjoyed the situation of the hotel very central and near metro and bus stations. A special mention for the beds who were particularly comfortable.
The bed and bathroom. And the hotel always smelt lovely and clean. Disabled facilities were great.
The room & staff No!!
It was functional but Spartan. Good location. Good breakfast, we got two for one (12E) but would not have paid for one. Front desk staff very nice. Could have been more comfortable.
Good quiet location, but only a 5 minute walk to the nearest metro, and a 15 minute walk to the Real Palace. Staff were always helpful when asked for advice on tours, the metro, etc Breakfast could have had more variety (eg yoghurts, some eggs, etc.....as an Australian I guess I just can't get the hang of eating meat and cheese rolls for breakfast!!!), I ended up buying breakfast ingresients from a supermarket for a few of the mornings
The location is very good: the centre but the quiet street at the same time. But opposite to the hotel is the school so you won't sleep after 8.30 (the children won't let you), if only you are not lucky to have windows on the inner court. The rooms are rather spacy (specially in comparison with Paris hotels), the facilities are good. They have mini-bar, fan, condition. The style is also very nice. It was not as quiet as I expected thanks to the school opposite the hotel. And the breakfast could have been more "healthy" (more fruits, yogurt etc). But to say truth the hotel is nearly perfect, I can't say that I really didn't like anything.
Very good location, near to main area, but back off main street so nice and quiet. Very clean and modern
One thing - I did not understand when booking that I had to request certain facilities that were listed - eg tea/coffee making and kitchen equipment
The front desk staff - in particular a gentleman named Alex was extremely helpful. Since we are from the US, we needed a lot of advice for getting around in Madrid. There was no espresso bar or place to get a mixed drink in the hotel. Also, to eat anything substantial for lunch or dinner, you had to leave the hotel or cook in your room.
Location & Help-full reception staff Room requires small fridge not mini-bar type
Simple but good rooms, big beds, nice little kitchen, good safe, spacious and well-protected parking place beneath the hotel.
Rooms were nice Staff was helpful Nearby transportation
Very helpful, friendly and polite hotel staff, nice & clean rooms, nice buffet breakfast (until 11:00 Hrs), good price, good location close to the area where I needed to be : highly recommended no water boiler in the room to make your own coffee/tea.
The location, the staff and the facilities were very good. A very good value in Madrid!
large room, hotel is well placed close to Plaa de Espana and Rosales park. Hotel parking available. Very noisy all night, noise from cars and people in the street, including some delivery to the hotel at 3am. Claims to be an aparthotel, there is indeed a kitchenette, but no kitchnware, not even a bowl or spoon for cereals in the morning.
Location Staff very nice Hot water was a commodity. Rooms are not sound proof - you will be woken up in the middle of the night by neighbors walking into their rooms. Towels were not changed daily. Soap and shampoo was also a commodity. Elevator was not working one of the days - this hostel is on the 3rd floor, we had to carry our luggage 3 stories. We payed 75$ per night, we had other options at that price. I would have rather stayed further from the center, but had a more comfortable living arrangement. If you are paying less than 45 id say its acceptable accommodations.