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The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Very helpful service. Parking servce good. Very central location.
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Real chocolate milk at the breakfast buffet
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Good matress. Excellent breakfast. Friendly staff. Close to station.
Beautiful decor, friendly staff, excellent location
Location and staff made this a great stay even though it was short
Sentralt - midt i Lugano by Air-condition.
Sentral beliggenhet. Hyggelig betjening. Litt vanskelig tilgjengelig med bil. Noe vanskelig med av- og pålessing av bagasje.
Fin beliggenhet i byen - kort vei til bane/tog. Fleksibel betjening ved svært sen ankomst.
It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable. It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.
The location is ideal just a couple of minutes away from the train station and funicular to the city centre. The rooms are nice and everything is clean. Great stay!
It was beautiful, clean, and the staff was super helpful. The room was cold at night. Perhaps a heating system needs to be in place?
The staff were friendly and there was always someone to ask if you needed information. It's very handy for the station and in nice surroundings. Although the buildings are charming to look at, the walls between the rooms are paper-thin and noise from other guests in their rooms, on the stairs, and shutting doors cannot be prevented. A box of ear-plugs at reception would be a good idea.
very close to train station, even it is uphill but not that bad. The wall is too thin. You can hear everything when people come in and all the talking, hard to get good sleep. The floor made of granite, made it too cold.
Location and price.
staff were very friendly and welcoming, the view of the mountains from our room was lovely, breakfast in the garden was great, good location lack of air conditionning made the room a little hot at night although there was a fan provided which helped
Very well located in the city centre and close to the station
Great location, close to the city center and the train station. A bit of a hike up the hill though, so maybe not very convenient for the older folks. Beautiful view on the lake and the town. Wonderful staff, friendly and always accomodating. Rooms are newly refurbished and very comfortable.
Staff, breakfast Quite some noise from a nearby road and train station.
friendly staff a bit old fashioned, but nice bathroom
What a lovely hotel, staff very helpful we were there with Harley rally and so good to us. Food amazing the owners son does the cooking we had 5 course meals on 2 nights- cheaper than the town and wonderful. The owners were on site every night and very hands on. Just far enough from lakeside to be peacful. Would go back tomorrow and would recommend this hotel. Very clean Our room was a little on the small side but went into some of the others and really nice
Very friendly staff, good location, very quiet and easy for exploring the town and surrounding area
got upgraded to a top floor suite, rooms were very spic and modern and attention to detail was exquisite.
The location is excellent. You can see the hotel sign from the train station. It's very close to the center. The staff can speak english very well and they are so friendly and helpful. The room was really clean. I had my room on the side of the main road so I could hear the cars till a late time at night. They started cleaning the rooms really early and they made a bit of noise doing that.
Secure parking and location Heating was not working but they quickly supplied an electric oil radiator or change of room
we really liked the view from the balkony and it's position. we did't like the behaviour of the front desk
the design of the hotel was really elegant style and really cozy. Location is the biggest strength, easy to access to the city center and train station. Room is comfortable and big. Price is a little bit expensive for this standard hotel, breakfast has narrow selection.
Excellent location, parking, kind staff and suitable furniture. It was pleasure for us to sty in it.
Lovely view of the lake, good service and clean room Price was abit steep
Location was great, easy to shopping and restaurants, boat launch, our balcony view was beautiful They did not having parking for us so we had to park in a city ramp and it cost us extra
excellent, personal service by the owner and hotel staff. bed and breakfast, personable feel, and unsurpassed location in the heart of Lugano. absence of good air conditioning in the summer.
Senational views combine with an ideal location to ensure an enjoyable stay.The balcony is a real bonus. The hotel is really rundown and really needs a serious renovation. The breakfast was very ordinary.
Size of room assigned. Secure Garage. They accomodated several changes of date efficiently. Could do with a re-furbish of the bathroom, if cold am not sure central heating would be up to it. It is expensive as is Lugano.