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The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Beautiful decor, friendly staff, excellent location
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
Location and staff made this a great stay even though it was short
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Real chocolate milk at the breakfast buffet
Very helpful service. Parking servce good. Very central location.
Good matress. Excellent breakfast. Friendly staff. Close to station.
Sentral beliggenhet. Hyggelig betjening. Litt vanskelig tilgjengelig med bil. Noe vanskelig med av- og pålessing av bagasje.
Fin beliggenhet i byen - kort vei til bane/tog. Fleksibel betjening ved svært sen ankomst.
Sentralt - midt i Lugano by Air-condition.
got upgraded to a top floor suite, rooms were very spic and modern and attention to detail was exquisite.
What a lovely hotel, staff very helpful we were there with Harley rally and so good to us. Food amazing the owners son does the cooking we had 5 course meals on 2 nights- cheaper than the town and wonderful. The owners were on site every night and very hands on. Just far enough from lakeside to be peacful. Would go back tomorrow and would recommend this hotel. Very clean Our room was a little on the small side but went into some of the others and really nice
staff were very friendly and welcoming, the view of the mountains from our room was lovely, breakfast in the garden was great, good location lack of air conditionning made the room a little hot at night although there was a fan provided which helped
Very well located in the city centre and close to the station
Great location, close to the city center and the train station. A bit of a hike up the hill though, so maybe not very convenient for the older folks. Beautiful view on the lake and the town. Wonderful staff, friendly and always accomodating. Rooms are newly refurbished and very comfortable.
Very friendly staff, good location, very quiet and easy for exploring the town and surrounding area
Location and price.
Staff, breakfast Quite some noise from a nearby road and train station.
friendly staff a bit old fashioned, but nice bathroom
The location is excellent. You can see the hotel sign from the train station. It's very close to the center. The staff can speak english very well and they are so friendly and helpful. The room was really clean. I had my room on the side of the main road so I could hear the cars till a late time at night. They started cleaning the rooms really early and they made a bit of noise doing that.
the design of the hotel was really elegant style and really cozy. Location is the biggest strength, easy to access to the city center and train station. Room is comfortable and big. Price is a little bit expensive for this standard hotel, breakfast has narrow selection.
excellent, personal service by the owner and hotel staff. bed and breakfast, personable feel, and unsurpassed location in the heart of Lugano. absence of good air conditioning in the summer.
Lovely view of the lake, good service and clean room Price was abit steep
Location was great, easy to shopping and restaurants, boat launch, our balcony view was beautiful They did not having parking for us so we had to park in a city ramp and it cost us extra
Excellent location, parking, kind staff and suitable furniture. It was pleasure for us to sty in it.
Senational views combine with an ideal location to ensure an enjoyable stay.The balcony is a real bonus. The hotel is really rundown and really needs a serious renovation. The breakfast was very ordinary.
we really liked the view from the balkony and it's position. we did't like the behaviour of the front desk
Size of room assigned. Secure Garage. They accomodated several changes of date efficiently. Could do with a re-furbish of the bathroom, if cold am not sure central heating would be up to it. It is expensive as is Lugano.
Secure parking and location Heating was not working but they quickly supplied an electric oil radiator or change of room