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Utmerket service og et meget vennlig og hjelpsomt personale
Frokostsalen var liten og trang i regnvær hvor man ikke kunne bruke terrassen
God service, hyggelig betjening, bra beliggenhet, god mat (frokost) og fine rom.
Hotellet var helt topp, Vi ble møtt at et fantastisk smilende kunnskapsrikt personell, som var utrolig serviceinnstillt. Bilen fikk vi parkert på hotellets eiendom som var låst og lukket om kvelden. Vi fikk bagasjen levert opp til rommet, Rommene og bad var lekkert og god størrelse på rommet. Frokosten smakte nydelig og det var et assortert utvalg. Det var gratis selvbetjening av kaffemat, kaffe, øl, vin, brus og vann. Det var gratis utleie av sykler og beliggenheten av hotellet var helt perfekt i forhold til byen. Det var en herlig stor terrasse hvor du og kunne slappe av i liggestoler. Personellet var også utrolig hjelpsomme med å finne nytt hotell for oss da vi skulle reise videre. Nei, alt for helt perfekt
Likte det veldig godt. Fint hotell med strålende beliggenhet og hyggelig personale. Kommer til å velge dette hotellet om igjen nei - likte alt
Lite og sentralt
Sjarmerende Hotel i en rolig og koselig bydel. Personalet og beliggenheten var super. Det var litt vanskelig å finne eksakt gateadresse.
Veldig bra beliggenhet i Bergamo, lett til gamlebyen, hyggelig atsmofære og mat,
Hyggelig og behjelpelig betjening. Fint rom, rent. Vi fikk det eneste rommet med balkong. God frokost. Vi fikk plassere både bagasje og sykler i en bod utenfor.
Wonderfully located and good bargain. Small room, one window opening onto a brick wall a few feet away.
Right from the moment we arrived at the hotel, the greeting was welcoming and everything was done to make us feel relaxed about our stay. This approach continued throughout our stay, no matter who was manning the front desk. The size of the bathrooms was initially a bit confronting and there didn't seem to be a lift, but we 'acclimatised' to the bathroom and the hotel staff very helpfully carried our heavy suitcases for us.
The staff was very nice and helpful. The locatiion can't be beat. Bathroom was dangerously small and had no counter space. Paid for internet access but the signal was not srtrong enough to access the web. Staff graciously refunded the internet fee. I would suggest tyhat at these rates wifi should be provided at no charge, assumint the hotel acquires a wireless router with sufficient power.
The staff is very engaging and helpful. The location is beautiful, across the street from the birthplace of Puccini and central to the medieval walled city of Lucca. Didn't stay long enough. Give yourself a few days to see Lucca and a couple more to see Pisa which is only 20 minutes away by bus.
The hotel had welcoming, friendly staff at reception. The room was clean, comfortable and all that was required for a short stay. The shower room was smallish but well appointed although the shower did show some of the eccentricities common throughout Italy. We did not have the hotel breakfast but had our coffee and croissants at one of the excellent cafes in the square round the corner. The restaurants in the vicinity were good for both lunch and dinner, catering for all budgets. Highly recommeng getting the audio guide from tourist info and taking a walk of the town and its walls.
Great location...clean and large rooms. The airconditioner went out and it was hot!
the hotel was right on the center of city didnt like the the design of the room
the staffs were very friendly and we had exelent time. the room is well decorated and the location is the best.
A very good price for this type of hotel. really beautiful fournitures and design in a tipical lucca's house. excellent
Very friendly staff, excellent location within the city walls of Lucca
Could not ask for more for this price
the lovely Anna was a wonderful hostess, the friendliness and the town of Lucca no lift
Very conveniently situated in Lucca, specially for the railway station and the town centre. Pleasantly cool in hot temperatures. Breakfast enjoyable. Management is very helpful. Its a small enclosed town and noise does reverberate, specially scooters.
the owner was very nice, but not enough english, not her fault of course It was old and having renovations done and smelt very badly
Anna and Sara Location Breakfast Lovely room None
We fell in love with Lucca, it's a beautiful place. Ann the landlady was very friendly and helpful The only problem we experienced was there were 3 flights of stairs and no lift, this was not mentioned on the Ad. We had 3-weeks worth of clothes in 3 large suitcases and it was a major struggle getting them up to our room. It wouldn't be a problem for people travelling light.
the warmth of the reception i got i wish i could get some basic thins like crisps and coke as everywhere were shut after 23;00hrs
The owner and her daughter were very nice. We felt at home. It was conventiently located.We had a private bathroom and shower. No A/C, and because our window faced the street it was a bit noisy at night.
The location was perfect, just five minutes walk to train station and within the city walls at the same time. The staff was very friendly. The room was simple but clean. The building was in a very bad condition. Needs to be renovated.
Excellent location. Staff very nice to us, helpful and accomodating This is a charming building, slightly tatty hotel.
It's location and ambience
location room in need of decoration and poor air conditioning.night noise level from square/early morning.
Its central location in Lucca and easy acces to trains and buses
Friendly, very helpful staff. Central location.
Very convenient location within city walls and close to station Slightly smoky smell in entrance
The Hotel is located inside the City Walls and very close to the Duomo. A great location for visiting Lucca.
The hotel is an elegantly restructured ancient palazzo very near the walls of Lucca and therefore easy to reach with very good parking just a few yards away. Our room had a very good view of other ancient buildings where Luccans actually live. The size was quite adequate. the furnishings in very good taste, and the bathroom was new, large, and had a great shower and stall.
An excellent location within the city walls and close to all the amenities The rooms are basic, furniture is old and worn, the ground floor front room was very noisy and had a bad smell.
lovely old building transformed into hotel, good size rooms, very traditional, a real sense of italy!