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It's location. Some of the staff very helpful
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
Very central Breakfast could be better, with some cooked hot food.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
Good Location The breakfast was very poor
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
Room was spacious and comfortable. Location was perfect. Near to everything.
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
The service provided by all the staff. Rooms are too small but it is fine.
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
Vi reiste med en person i rullestol noe hotellet var godt tilrettelagt for. Det var veldig god beliggenhet i forhold til grotten. At det var flere restauranter i tilknyttning til hotellet var også et pluss. Parkeringshuset var trangt
flott utsikt fra rommet, rent dyr frokost og vanskelig tilgjengelighet med bil.
Taking in account the pecularity of the destination and the focus on receiving big groups of sometimes disabled persons this hotel is able to give a pesonalised service to the individual traveler. (I was probably the only one there at the moment).
City centre location with easy access to Pyrenees Limited car parking on site, approximately 8 cars. Only alternative is a payable car park opposite
Excellant location, 5 minute walk to Sancturies. Staff were friendly and helpful. Room very dated. No facilities in room (minibar, kettle etc) although this seems standard in Europe.
The location of this hotel is the best fiture.The rooms are a little dated.I had breakfast and it had a very good choice.
The Hotel was in fact close to the Sanctuary as it states. It was also nice to have a restaurant at the hotel. The food was good but a little over-priced. The hotel was extremely noisy. The rooms were not sound proof at all. The bathroom was also very tiny which would have been fine but it did not have a real door. The beds were also old.
The whole refurbishing of the hotel was excellent. The staff of the dining room were equally excellent We stayed at the hotel 8 nights. We asked for a double bed and our request was flatly refused. Very disapointed
Hotel is very near to the Sanctuary
The food and its location
Helpful staff, clean room For environmental considerations I asked that towels not be replaced daily. However, this was probably misunderstood by the cleaning staff given my accent. I would have appreciated tea/coffee-making facilities. For a private guest the number of young school children's parties deterred me from using the restaurant at breakfast. No air-conditioning, though given the temperature this was not a problem.
There was nothing I really liked about this hotel. It had cramped rooms and the shower cubicle is almost impossible to use. You cannot bend over to wash you feet. There are inadequate facilities to put your clothes . The marble table is useless and should be replaced with a drawer unit. The size of the rooms are small and are really only suitable for the use of one person. Website indicates that the hotel has a shuttle bus to and from the Railway Station and Airport It does not
The Main staff spoke english n helpful. Did not provide full comprehensive option regarding transport to and from train station.
Very quaint, clean and staff were very accommodating and excellent to deal with. Would recommend anyone to stay here and we would go back. Our room was a little smaller than we expected; however, our stay was very enjoyable.
staff very helpful and friendly central position
The location The rooms are very small and our bed very hard
the staff were all extremely friendly and very helpfu
Its proximity to the Shrine and the helpfulness of the hotel staff. The dustbins were emptied at 6 00am and, being in the heart of the town the noise meant that it was impossible to sleep through it.
Close to the church, Good rate, Helpful staff, Not enough light in the room, too dark to change.
Hotel staff very freindly, the rooms were very clean. there was some confusion over breakfast, as to were we was sitting due to them having two different places to eat, but it all worked out in the end
proximity to sites of interest. genral good standard and good value for money. would stay there again
A nice friendly hotel conveniently located
the room faced the front of the hotel so we had a great view. we were booked in to a handicap room which upset us , so they said we would have to wait to see if there was a cancellation later in the day. There was so we then got a standard room. We could not sign up for breakfast/dinner each day, cause it was booked. they said we should have signed up at the time we booked The toilet seat would not stay up, which I reported first day, but it was never fixed. the elevators were very slow, not enough room each time for all to enter.
because my knees were a problem, i found its proximity to the sanctuary very convenient. the claustrophobic toilet (enclosed fr the bath) and the dark room (you cannot open the curtains because you will be seen from the outside). the walls should be painted a light color and the carpet should be changed to wood (even simulated only)
friendly staff,very central
The receptionist was not friendly. She was more stressed than us who just arrived from a long travel. There is definitely no sense of "customer service".
I only stayed one night and thought it was very basic considering the price of the room
Very friendly staff, nice room service I didnt find the price great for value
Checking in was very fast and easy. The staff were courteous and helpful. And especially honest too -- they picked up a medallion on the floor and returned it on top of the table so I can see it!! Thank you very much. And the location is very good. It was smelly and the room doesnt look and smell clean -- especially the bathroom. It has a strong musty smell. Please improve on this.
great location, clean rooms separate rooms for bathroom and toilet, toilet has no sink
Lovely balcony looking out onto the street. Got terrible service from a waiter in Restaurant he was extremely rude and unhelpful complained to the Receptionist at the time. Would stop us going back we were out to enjoy the night and he spoiled our evening in the Restaurant, Never came across rudeness like it. This Hotel was lovely and one person put us off going back.
Close to the event. The carpet and drapery needs replacing. There was no towels or shampoo in the bathroom. We could not use shower because it smelled of dead rat (maybe the drain or sewer?) Good thing the toilet was separate. Our complain was just ignored by hotel staff.
Very close to the Sanctuary The hotel is rated as a 3 star but I do not believe it to be so. The shower stall was so tiny that we had a difficult time getting my 6' 2", 14 year son fit into it. The days we were in Lourdes were not too hot, therefore, it was ok that there was no air conditioning in the rooms. However, it had been hotter, we probably would not have been able to sleep with 3 people in the room.
the hotel was in a perfect location, the staff was very helpful and made my stay very comfortable, i would defently recommend this hotel
most of the staff were friendly and helpful i was not happy staying in this hotel especially the location of my room very very dark no window i could not stay for five minutes in the room during the day to take a rest because of the darkness and also the price compare to other hotels is very expensive i have seen others friend hotel during that time it was bright and clean and the price was resonable.
Its proximity to all the major attractions and town centre The room was somewhat dark, facing out onto a narrow courtyard, and the bread (which was the main food at breakfast) although an excellent type, was obviously prepared and left out at the start of breakfast hours of 5am, and therefore stale by 9am when we came to eat it.
The staff helpuful and very smart! The breakfast is terribile (old bread, small selection of food, terrbile coffee) and incredibly expansive (9 euro) for the quality!
It was our pilgrimage to Lourdes Grotto and the Santuaries. We were pleased to find the loaction very convenient to our needs. We would have preferred a room with the tea & coffee making facilities!
Clean and Tidy, friendly Hotel staff. Very near to Lourdes. Would liked to have had a kettle and cups available to make some coffee whilst resting in our room.
Staff very friendly. Good breakfast. Room very clean . Very good location
not a lot Toilet too small, drinks too expensive rooms very basic
We stayed at this hotel during a short visit to Lourdes. It was really well situated for the grotto being only 300 yards approximate from the grotto entrance. We had booked 2 rooms & were initially shown rooms by the kitchen/laundry area which we declined. We were then given 2 lovely rooms on the 2nd floor with little juliet balconies. The rooms were spotlessly clean especially the bathrooms. I would recommend room only as lots of nearby restaurants and cafes serving decent well priced food. This hotel is also especially good for anyone with disabilities and they even have wheelchairs for use by guests. One of our party became unwell during the stay and the hotel staff were incredibly helpful and caring.
The hotel is very close to the sanctuary. That was the greatest help. We could spend the morning at the sanctuary, and come to the room and rest a while before we go again to spend the evening at the sanctaury.
Excellent location. Excellent value for money. Spotlessly clean. Very friendly and helpful owners.
Maria and Peter are very friendly owners. They constantly made sure our needs were attended for at all times
The owners themselves were really accomodating and very helpful especially for one like us who came travelling for more than 24 hours coming from Asia; we were so exhausted because there a lot of complications with our train trip (our air trip was fine)...I Highly recommend this place - you could not ask for more! Their bathrooms were particularly clean (I am very fuzzy about the cleanliness of the bathroom and room). I was indeed pleased/ satisfied. It is value for money! Everyone should patronize this place!
very helpful and friendly. no
Staff and management is very friendly, attentive and helfpful!!! They also speak German and English. The location is excellent, only a few walking minutes from the sanctuary...
Very well located for the Grotto, nice welcome, staff was willing to help and give information, good parking facilities. The carpet in one of our rooms was fairly dirty. Breakfast is only served between 7 and 9 but that's ok if you come to Lourdes for the pilgrimage as not many people feel like partying late into the night anyway.
Nice hotel, nice lunch and dinner. Breakfast : good croisant but the other bread is too hard for us old people. I stay four days, 3 days from the organizer and 1 day by myself The location from the sanctuary is going up and take a lot of energy for us old people.