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Good Location The breakfast was very poor
Very central Breakfast could be better, with some cooked hot food.
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
Room was spacious and comfortable. Location was perfect. Near to everything.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
It's location. Some of the staff very helpful
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
Its very near the sanctuaries, shopping area and restaurants
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
great friendly environment, great location and view.
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
The service provided by all the staff. Rooms are too small but it is fine.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
Location is good. Not far from the train station and not far from St. Lourdes.
la posizione no hall , no bar
The staff were helpful, and the room was neat, tidy and clean. The restaurant had good food although a bit pricey.
The Hotel was very well presented and the staff helpful and very polite. The room, although quite large was quite basic for a 4 star hotel.
Just completely Renovated...Decor unique! Position in relation to the Grotto ...the best in Lourdes.... Will always use this Hotel from now on and this was MY 40th time in Lourdes but 1st in this Hotel Shower was part of the Bath and the Bath a little deep for getting in to for the "advanced in years" !!!!!
Stylish and very comfortable. Also had air con, which is a blessing in Lourdes!
The distancxe between the hotel and the grotto room service
The coutnesy of staff
Location Everything was old. The bed, bedding. The food was bad.
The location and the design of the hotel itself. Nothing.
I absolutely loved this hotel and would stAy again, it is pure luxury within walking distance to the grotto
While in Lourdes most visitors are pilgrims to the Shrine celebrating the messages received by St. Bernadette from the Holy Mother of Jesus, Mary. This hotel is perfectly located for such a pilgrimage, and allows for maximum immersion in the experience of Lourdes. No.
It was so close to the Grotto. The people at the front desk were very helpful and kind. There were cafes near to eat at. The room was so beautiful and spacious. I did not like the small door on the shower. It made it difficult for the water to stay in the bathtub.
Staff are fantastic, very helpful and always willing to help out at all costs. Food is "too good". Let me explain, whilst the food (main menu options) are super they are too much 'nouvelle cuisine'. It would be great if the hotel could serve a more 'rustic' menu offering typical local cuisine. I prefer 'normal' down to earth dishes rather than top of the range items.
The location was excellent and the hotel staff very friendly and helpful. The room was smaller than expected, more in line with a 3 star hotel than a 4 star. We were at the back overlooking an alley so it would be worth requesting views over the river as they are lovely.
The convenience of its position in Lourdes. The staff were all charming and helpful The resaraunt was pretentious and overpriced
The restaurant service was good but the food below expectations
Family oriented, friendly staff & proximity to the Grotto, easy walking distance. We satyed in this hotel 5 yrs. ago, this is the reason why we came back. You have improved so much with your services.
All was satisfactory, but the breakfast options were expensive, so we ate at a cafe over the road.
close to the Grotte, just walking distance
Just the fact that it is just a few minutes away from the Sanctuaries and restaurants are near. It was stinking in the bathroom the first time we entered, and stayed that way until we left! i cant say it was clean anywhere, even the stairway. it was only the lobby that was bright enough to see! carpets are dirty, room was dark. never to stay here again and not to be recommended.
Its location which is only a walking distance to the Sanctuary & in the main street (for shopping) Room size and comfortability (too small)
Convenient. Visit the Grotto in a short distance. Right in the center of shopping area.
Value for money, proximity to the Lourdes Shrine None
Friendly English speaking staff The breakfast was hardly a breakfast.
I like the location and a frinedly staff, but the room is stuffy.
The sheets and towels were clean. It was very close to the grotto which was convenient as we had gone to visit the shrine at Lourdes It was very noisy.
The room very very small and was not clean
The room had a big balcony facing the main road , wonderful to sit and sip wine and watch the world go by. Excellent location.
Great hotel staff...very friendly and the service was first class.