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Staff are fantastic, very helpful and always willing to help out at all costs. Food is "too good". Let me explain, whilst the food (main menu options) are super they are too much 'nouvelle cuisine'. It would be great if the hotel could serve a more 'rustic' menu offering typical local cuisine. I prefer 'normal' down to earth dishes rather than top of the range items.
close to the Grotte, just walking distance
All was satisfactory, but the breakfast options were expensive, so we ate at a cafe over the road.
The location was excellent and the hotel staff very friendly and helpful. The room was smaller than expected, more in line with a 3 star hotel than a 4 star. We were at the back overlooking an alley so it would be worth requesting views over the river as they are lovely.
The convenience of its position in Lourdes. The staff were all charming and helpful The resaraunt was pretentious and overpriced
Family oriented, friendly staff & proximity to the Grotto, easy walking distance. We satyed in this hotel 5 yrs. ago, this is the reason why we came back. You have improved so much with your services.
The restaurant service was good but the food below expectations
It was a memorable experience during my 1st stay sometime in Jan 2009, which prompted me to come back. This time around there was no 3 person room, thereferore we called your hotel and also have put in a remark on-line booking informing that we need addittional bedding for one room when opted for the doubles room. no
I liked the view of the river next to the hotel The double room was too litle, imagine the single one; it isn't that close to the sanctuary and the map to get there is not clear
Friendly atmosphere. No
They provide us a room good for four while there was only the 3 of us and the room had 2 washrooms and showers. The midniht to morning staff was not very friendly maybe because of the language barrier - kind of abrupt when talking to us. The small restaurant dd not have serving tongs or clip for the bread.
Being in Lourdes for our diocesan pilgrimage
the food in the restaurant is very good. The boss is very friendly and even gave us some free wine for Christmas. definitely a choice. Not applicable
Good that it was open in the off season; good food; friendly helpful staff I thought the rooms needed a bit of improvement
The hotel staff The room was not well heated the first two days after my arrival
It was a good bed. The reception staff were unhelpful and curt.
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
It's location. Some of the staff very helpful
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
Good Location The breakfast was very poor
Very central Breakfast could be better, with some cooked hot food.
Room was spacious and comfortable. Location was perfect. Near to everything.
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
The friendliness and cleanliness. The outside noise was unbearable and if there was air conditioning in the rooms we could have closed the windows and slept through the night.
clean beds & clean towels every day staff lovely. rooms could do with make over very old fashioned
The freindliness and helpfullness of the staff was amongst the best I have experienced in all my experiences of hotels both for leisure and business trips.
The friendly staff The foyer lighting is dim and might also benefit from a coat of paint! Would recommend it on price and helpful staff
I was disappointed. No airconditioning for a 3 star hotel??? It was summer and quite warm. Plus the room and bathroom didn't smell good. The only consolation we had (4 of us in one small room) was that it was worth mortifying while we were in Loudes.
I like the cleanliness of the room, working of the shower, and the friendliness of the staff. Also I liked the closeness to Lourdes holy church and easy access to it from the hotel.
Just the fact that it is just a few minutes away from the Sanctuaries and restaurants are near. It was stinking in the bathroom the first time we entered, and stayed that way until we left! i cant say it was clean anywhere, even the stairway. it was only the lobby that was bright enough to see! carpets are dirty, room was dark. never to stay here again and not to be recommended.
Value for money, proximity to the Lourdes Shrine None
Friendly English speaking staff The breakfast was hardly a breakfast.
The room very very small and was not clean
I like the location and a frinedly staff, but the room is stuffy.
The room had a big balcony facing the main road , wonderful to sit and sip wine and watch the world go by. Excellent location.
Its location which is only a walking distance to the Sanctuary & in the main street (for shopping) Room size and comfortability (too small)
Convenient. Visit the Grotto in a short distance. Right in the center of shopping area.
The sheets and towels were clean. It was very close to the grotto which was convenient as we had gone to visit the shrine at Lourdes It was very noisy.
Great hotel staff...very friendly and the service was first class.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
The service provided by all the staff. Rooms are too small but it is fine.
Vi reiste med en person i rullestol noe hotellet var godt tilrettelagt for. Det var veldig god beliggenhet i forhold til grotten. At det var flere restauranter i tilknyttning til hotellet var også et pluss. Parkeringshuset var trangt
flott utsikt fra rommet, rent dyr frokost og vanskelig tilgjengelighet med bil.
Taking in account the pecularity of the destination and the focus on receiving big groups of sometimes disabled persons this hotel is able to give a pesonalised service to the individual traveler. (I was probably the only one there at the moment).
There was nothing I really liked about this hotel. It had cramped rooms and the shower cubicle is almost impossible to use. You cannot bend over to wash you feet. There are inadequate facilities to put your clothes . The marble table is useless and should be replaced with a drawer unit. The size of the rooms are small and are really only suitable for the use of one person. Website indicates that the hotel has a shuttle bus to and from the Railway Station and Airport It does not
The whole refurbishing of the hotel was excellent. The staff of the dining room were equally excellent We stayed at the hotel 8 nights. We asked for a double bed and our request was flatly refused. Very disapointed
The location of this hotel is the best fiture.The rooms are a little dated.I had breakfast and it had a very good choice.
The food and its location
City centre location with easy access to Pyrenees Limited car parking on site, approximately 8 cars. Only alternative is a payable car park opposite
Excellant location, 5 minute walk to Sancturies. Staff were friendly and helpful. Room very dated. No facilities in room (minibar, kettle etc) although this seems standard in Europe.
The Hotel was in fact close to the Sanctuary as it states. It was also nice to have a restaurant at the hotel. The food was good but a little over-priced. The hotel was extremely noisy. The rooms were not sound proof at all. The bathroom was also very tiny which would have been fine but it did not have a real door. The beds were also old.
Helpful staff, clean room For environmental considerations I asked that towels not be replaced daily. However, this was probably misunderstood by the cleaning staff given my accent. I would have appreciated tea/coffee-making facilities. For a private guest the number of young school children's parties deterred me from using the restaurant at breakfast. No air-conditioning, though given the temperature this was not a problem.
Hotel is very near to the Sanctuary
The Main staff spoke english n helpful. Did not provide full comprehensive option regarding transport to and from train station.
the staff were all extremely friendly and very helpfu
The location The rooms are very small and our bed very hard
Its proximity to the Shrine and the helpfulness of the hotel staff. The dustbins were emptied at 6 00am and, being in the heart of the town the noise meant that it was impossible to sleep through it.
A nice friendly hotel conveniently located
proximity to sites of interest. genral good standard and good value for money. would stay there again
friendly staff,very central
Close to the church, Good rate, Helpful staff, Not enough light in the room, too dark to change.
Hotel staff very freindly, the rooms were very clean. there was some confusion over breakfast, as to were we was sitting due to them having two different places to eat, but it all worked out in the end
the room faced the front of the hotel so we had a great view. we were booked in to a handicap room which upset us , so they said we would have to wait to see if there was a cancellation later in the day. There was so we then got a standard room. We could not sign up for breakfast/dinner each day, cause it was booked. they said we should have signed up at the time we booked The toilet seat would not stay up, which I reported first day, but it was never fixed. the elevators were very slow, not enough room each time for all to enter.
because my knees were a problem, i found its proximity to the sanctuary very convenient. the claustrophobic toilet (enclosed fr the bath) and the dark room (you cannot open the curtains because you will be seen from the outside). the walls should be painted a light color and the carpet should be changed to wood (even simulated only)
Very quaint, clean and staff were very accommodating and excellent to deal with. Would recommend anyone to stay here and we would go back. Our room was a little smaller than we expected; however, our stay was very enjoyable.
staff very helpful and friendly central position