Good location. Greatly in need of many updates. Extremely outdated property.
Comfy bed Room smelled musty
It was a beautiful hotel at a great location! Loves of things for guests, the pool, gym, and if you want to eat there they had great options. It was a safe area and the view was amazing! We were close to a lot of fun downtown things and we felt comfortable leaving a car parked in the garage. My family had never been to Louisville ever and the location of the hotel was easy to find but it was a very confusing check in process for us! There was so much going on and so many people on a very small area it was very congested! Also when we booked I looked for "Free Parking" hotels and tgis one came up so I assumed parking would be free and it wasn't.
Stayed the night for an event at yum center. It was very. Ice to have access to event from hotel skywalk I like a softer mattress. But it didn't really effect my slumber lol.
There was an error in my reservation where a third party had booked 2 reservations for me. I was unaware of this until I arrived at the front desk. I spent an hour with the front desk and several hours on the phone with management trying to resolve the issue and they were unwilling to help me in my situation. I was shocked that they were so unwilling to even help a little with the issue. This lack of flexibility really put a bad taste in my mouth and I'll most likely not stay here the next time around.
Our suite was very nice. Bedding and bathroom were both very clean and fresh.View was great - we could see the city and the river from our vantage point. The room had a nice bar area with refrigerator, however we had to ask for extra glasses. There was a stain on one of the chairs, a light bulb was out, and we only had one drinking glass in room. However, they replaced the light bulb promptly and brought us extra glasses when we asked.
The hotel was very nice and the staff even nicer. It's location and views are great. Downtown Louisville has an eclectic selection of restaurants and bars as well as different museums within easy walking distance if you choose to explore. If not, there are several bars and eating places there at the hotel. We parked the car when we got there and only had to get back in it once when we went to Churchill Downs. We will stay again if our travels take us back to Louisville. The prices for some of the casual food places was too high. $2.65 for a large coffee at the walk up Thelma's and $16 per person at the Magnolia Cafe for an ordinary breakfast buffet is a bit much.
Fish in the bar Stains on the bed and the water pressure was really low in the shower
It was within walking distance to all the major attractions. The AC units in the room were extremely loud, sounded like a percussion band coming through our room each time it turned on. Also, the walls aren't very think and can hear every word your neighbors speak.
Location was great. Had a lot of facilities. Good restaurants. Little dated. And very huge. Felt empty.
The hotel was in a great location Everytime I asked someone working there a question, they either didn't know or wouldn't help.
Staff The basic rooms
Loved the location, downtown bars and the KFC Yum Center were all a comfortable walk away. Did not like the price of the hotel. But the location was so good I would pay it again.
Location was great, and the bed was comfy. Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.
We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.
The staff was very attentive and easy to work with. The location was perfect for the concert at the YUM center. the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.
If you're only staying for one night this hotel is a must. It is right downtown and close to everything. The beds are comfortable and room was huge. They had an open balcony so we got upgraded to that room. Short walk to the river or Louisville slugger museum or take the trolly to 4th Street Live! A little expensive but if only staying one night and want to see as much Louisville as possible this hotel is a must.
Ideal location. Should have a free breakfast option.