I traveled with my 3 teenage boys and we had enough space and room to feel comfortable. The staff was friendly and accommodating. They allowed us to check in early and supplied extra bedding within a few minutes of requesting it. A taxi was arranged for our travel to the airport and the front staff allowed my son to heat up some food. I was very impressed.
The hotel itself is okay. It was clean and convenient. We had an unpleasant experience with the parking attendant and the front desk person. When we arrived at the hotel, we were told that parking is full. The parking attendant told us directions to park our car. As we followed his instructions, we realized that the lot is a public parking lot. He didn't tell us about this. We asked the parking attendant how much the public lot will cost and he said he doesnt know. So he directed us to park at this parking lot without knowing how much it will cost. Then we went to the front desk to ask, and the front desk person is unsure either...why would you tell your guest to park at that parking lot of you don't know how much it will cost them?! And the cause was because the hotel's parking lot was full when we arrived and we arrived at 6pm which is not terribly late. Never coming back again due to horrible service.
Good value, clean and the staff was very friendly and helpful, especially Jason at the front desk when we checked in. The hotel was very convenient to Union Station and Amtrak travelers (about 2 blocks). The hotel was clean but the facilities were showing their age a bit. Breakfast was very basic but okay. There were several excellent restaurant options within a couple of blocks. Overall we were very pleased and would stay there again.
Customer service exceeded all expectations! All workers were so genuine and nice. Too expensive for the quality of the hotel. It was clean, but felt unclean due to how old everything is. Beds were very spring-y and uncomfortable. The gym is nothing but a few cardio machines. Continental breakfast was coffee, cereal and pastries. Parking for hotel guests is not free. You're solely paying for location and no comfort at this hotel.