Staff is just outstanding. Incredibly nice, helpful and well trained. The hotel is luxurious and the rooms are very spacious and clean. The SLS is an extremely hip and funky hotel. The common areas and rooms are ultra-modern and cool, which some may like, but we are, I guess, just not hip enough to appreciate it. Part of that hip ambiance is a distinct lack of lighting. The lobby area and rooms always seem dark. We were constantly looking for another light to turn on in the room. The rooms and especially the bathrooms/shower have mirrors everywhere. This is horrifying, especially when taking a shower. I guess that appeals to the ultra fit hipster who is there with hs supermodel girlfriend. That would not be us. The guests - A lot of self-important hipsters and hollywood types.
The spa is very good and the heated pool. The brunch was also good.
Everyone was very accommodating. Every staff member was friendly and helpful! We received directions from concierge staff as well as valet help! Room service saved us many times! The pool was perfect - the drink and meal service fabulous! The gym and spa were hidden gems! Don't miss the spa! Fighting the closet door, bathroom door and main door! Bathroom was very nice , but the shower water continually leaked to the floor because if the glass door design. Housekeeping got their daily service completed only one day. I started calling to tell them to service the room. One night they tried to service the room at 10 pm and continually knocked at 8 to do the same
Not a real Four Seasons and drab in many areas. Worn furniture
Great for business/leisure mix with excellent location and wonderful roof pool and restaurant. Roof has a relaxed yet vibrant atmosphere and great views of the Hollywood hills. Early breakfast on the roof a great way to start the day and ending it there with a glass of wine makes for a great stay. Missed not having a gym onsite.
The room was nice. The location of the hotel. The staff at the rooftop pool/restaurant. Room viewa
it was clean, helpful manager, breakfast.
Towels good Pillows smelled