The reception, bar area and restaurant had been beautifully refurbished in contemporary style to a very high standard. The pool and outside bar area were very nice and clean with plenty of sunbeds. I didn't like the old-fashioned small single beds and the blankets and bedcovers. Maybe the hotel should offer some double beds with nice linen and quilts?
breakfast buffet was good. Pool and bar lobby area pleasant. One person at the reception (at night) insisted that we pay all in advance. I did not agree as it was contrary to our reservation and it made me angry. He was not polite. We did pay all at checkout (6 days+ parking).
Good location with pleasant comunal areas. The bedroom was under sized and the furniture was of a very poor quality.
Hotel stood out as being so much better than its competitiors. Breakfast was very reasonably priced
The hotel was very central
The staff was lovely, especially the bar staff who were very friendly, helpful and full of smiles. Bedroom was basic although VERY clean and the lady cleaning the room was very lovely. Shame no family room is facing the pool though.
The hotel was in a good location,about 10 minutes walking from the beach.I recommend it for those who want to be far for the noisy streets which are full of discos and clubs. The fridge and tha safe were locked,so we could not use them!!! I think that these things must have been included into the price which was high enough! We were disappointed when we saw that they were locked.The hotel was noisy,one morning we woke up listening for about an hour furnitures moving and moving around and around upstairs
The location of the hotel The rooms where small and uncomfortable, the hotel charged extra money for the use of the safe, they did not gave extra towels, they did not gave towels for the pool
indoor swimming pool, jacuzzi and sauna, a must!!! very near of the centre and sea. some people at the reception were not as friendly and helpful as we could expect
In terms of value for money, you don't get better than this hotel. We stayed for 3 nights and could not fault anything. Originally we had intended to have our evening meal in local restaurants but there was not much choice so used hotel buffet instead; At £10.00 per head it was ideal. We would definitely recommend this hotel.
the staff the climate the area just everything in general we had a lovely stay and i will recomend it to all my friends.
It's very convenient location to shops, restaurants, bars and beach, reception staff very helpful and friendly.
The staff were extremely helpful and the breakfast and dinner that we had at the hotel was good. The room was very clean and we had fresh towels and the room was cleaned everyday. The location was also excellent, extremely near to the centre but far enough away to be a peaceful stay. I would definately recommend this hotel. The jacuzzi bath that we recieved was not as impressive as the photo shown. However, the bath that we had in the room was good.
closeness to pedestrian and old town centre, room size, jacuzzi bath shabby furniture,thinness of walls without any sound barriers that protect from noisy neighbours especially late at night,poor buffet at dinner
hardly any English stayed in the hotel .all information in different language not much sun by the pool
Low price for food and services provided. My credit card was blocked by credit card company after fraud attempt to take money from my account. the only place were I used my credit card during my trip to spain was hotel cleopatra. Master Card did not provide any details and I do not want to blame anybody from the staff, but this is a reality.
Staff were very good,reception,dinner hall. The hotel was very clean and was a great location,we will come agian.
The friendliness of the staff and the fact that the room was quite clean and the towels were changed every day. They should not serve any kind of meal, it is really hard to find something to eat in what they offer for breakfast/lunch/dinner
Hotellet har god standard, og ligger meget sentralt til stranden og shoppinglivet i Lloret de mar. Hotellet hr to heiser, 24 timers reseptsjon. Betjeningen er meget hjelpsom, g vi ble meget godt mottatt. Da vi hadde avreise siste dag kl. 04.00 am. så fik vi denne dagen gratis. Hadde forventet at det skulle vært et kjøleskap på rommet.
Bliskosc do plazy , ale bez widoku ! ,close to the beach ,but not view on the beach ! Uwaga !!! halasy zgielku ulicznego ,duza ilosc dyskotek !!! halas i jeszce raz halas !!!! Very noisly hotel !!!! Discos !!!!! platnosc z gory ????? down payment before ????
Staff was very helpful , good value for money , good for young people, next to main nightlife spots , close to the beach
It was close to the centre, easy to find and was in good price. Wifi was very weak...could not join from my room.
Mmm... The balcony) Also it was not far from the beach. T Pillows first of all. There was no soap in the bathroom. We came at night (earlier for 10h - it happened) without paper with confirmation of our booking and the gay (administrator) didn't find us in the list. So we was waiting till morning comes and the other administrator will show up! ((((( She found us in 2 minutes in booking list.
This is a hotel for young people, and I loved it. Everybody was nice, we had informations, and we even met new people that lived in other rooms, thing that in an other hotel doesn't happen!
the best thing about this hotel was the location :) the day reception staff was great :) especially that middle aged italian speaking woman :) i forgot her name :/ she was very very helpful... even managed to fix certain appointments for me such as bus confirmations etc... breakfast was poor... had to spend a whole day on toilet after... no aircondition in rooms... expensive internet service ( both at reception or wifi)... noisy people... one can only sleep after 5am or 6am... night staff (in particular the man with grey long hair) was totally unhelpful, ignorant and not to stay with people...
Fantastisk beliggenhet. Hadde hotellet vært rangert med tre stjerner ville jeg sagt det svarte til forventningene. Fire stjerner er i overkant når det gjelder hotellets inneområder. Uteområdet var utmerket. Dårlig standard på rommet til å være fire stjerner. Mangler minibar/kjøleskap!
Clean and well-staffed, the roof terrace was a big bonus. There was also a small gym area. Well stocked bar. Central and close to the beach. The breakfasts were a big let-down. Fruit juice appeared to be watered down and there was not enough variety in hot dishes.
definitely not 4 star hotel, very noisy- impossible to sleep, can be only appropriate if you're going to spend all nights in the clubs :). We moved from this hotel and lloret beach to fenals beach, with beautiul nature, where you can really enjoy the holidays and by the way it's 15 min walking from lloret beach
Locality of Hotel Poor customer care in respect of overall attitude to clients. When asking for assistance made to feel it was a problem even when asking the most simple question.. Definitley not for the British client even those looking for a simple short break holiday. Travelled with my sister both 50++
a good ratio between price and what you got Food was too much standard and economic, not so much choices, and in 8 days we never had once the most spanish dish (Paella). There is too much noise in the night (2-3 AM) due to several young guys and girls coming back from disco's.
I have stayed in this hotel four or five times and the staff are super. I will possibly stay again in the future. The one down side to this hotel is the lack of a car park, or parking near by.